FOR IMMEDIATE RELEASE
KorTerra Continues to Differentiate Themselves With Superb Customer Service and Support
Minneapolis, MN – September 30th, 2002 – The KorTerra team announced today several different enhancements in their approach to customer satisfaction. KorTerra has added and enhanced several customer service related procedures in their existing business operations. Included in the enhancements are additional customer service staff, a new customer surveying process, and a formalized customer service procedure.
They have expanded their support and development team to help meet the needs of the expanding client base. Through the improvement of existing processes, KorTerra is able to better service the client through more efficient and effective procedures.
“We have always had great customer service processes and procedures in place, but with the continual growth of our customer base, we needed to enhance those processes as well as incrementally grow our staff to continue to deliver the highest quality service we can to our new volume of customers” said Jeff Law, Product Manager.
KorTerra will continue to use their Customer User Conference, this year being held at the Minneapolis Southwest Marriott in September, as a tool to facilitate feedback and suggestions for product and service enhancements. This year’s conference includes guest speakers who are experts in mapping and training of locators; two cutting edge topics in the line locating and damage prevention industry.
“At this year’s User Conference our customers will not only be given the opportunity to tell us the direction they would like to see the software go, it will be educational as well, dealing with some of the hottest topics in the damage prevention industry”, noted Chris Stendal, President, KorTerra division, “We are committed to the success of our clients. Our level of customer service and support is a key differentiator for KorTerra and we are looking to continue to maintain that high level of service and support moving forward. The enhanced procedures combined with the value-add education sessions at the User Conference are two tools we are utilizing to reach our goal”.
A new procedure coming out this month will be a formal Customer Satisfaction survey. Through surveying their customers on products and services, KorTerra will understand the areas they excel in as well as where improvement is needed. The first rounds of surveys were released mid-August to the existing customer base and will occur a minimum of once a year. All new customers will be surveyed on their experience after the software installation and rollout as well.
About KorTerra, Inc.
Since 1990, KorTerra, Inc. has developed mobile computing and workforce
management solutions for the utility industry. They have worked with
major utilities, contract locators and municipalities to develop a
variety of Utility Workforce Management systems. The software
effectively manages on-time response, management reporting, positive
response, and keeps track of locating team performance in a real-time,
mobile and paperless environment. KorTerra also provides ASP services;
capabilities that allow KorTerra to host the software on their servers
with customer access to the application via the Internet. KorTerra
software interfaces with every One Call Center and is used by Utilities,
Municipalities and Contract Locators across North America. Today, over
20,000,000 tickets are managed by the KorTerra application annually. To
learn more about KorTerra and see what their customers are saying about
the KorTerra product suite, go to
www.korterra.com, or contact via telephone at 952.368.1911.
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For additional information contact:
Press Contact(s):
Chris Stendal, President
KorTerra, Inc.
18882 Lake Drive East
Chanhassen, MN 55317
Tel: 952.368.1911
Fax: 952.697.3141
Email: sales@korterra.com
