FOR IMMEDIATE RELEASE
New Internet Ticket Query Module Added to KorTerra Product Suite
Minneapolis, MN – August 28th, 2003 – KorTerra announced a new module for its product suite today. The Internet Ticket Query module is a web-based application that is an add-on module to the KorTerra Product Suite.
Internet Ticket Query is a web-based application that allows external or internal customers of locating operations to view the status of tickets that belong to them. The module is a real-time reporting tool showing how and when locates are being completed. Another added benefit to the Internet Ticket Query module is that management has real-time information to check the status of their operations via a web browser without having to access the full KorTerra application running on their desktop.
“Adding Internet Ticket Query (ITQ) to our suite of products is very exciting,” said Jeff Law, Product Manager, “Being able to offer ITQ to our customers allows them to communicate the status of tickets via an easy to use web interface. It allows KorTerra’s customers to show their internal or external customers how efficiently their tickets are being completed. In addition, ITQ acts as a positive response function in that it displays detailed locate information in an easily accessible format for excavators and utilities to view.”
The Internet Query tool has the ability to create two separate reports which contain valuable locate information. The Ticket Report shows comprehensive ticket history. The Operation Report shows ticket status by member code - how many tickets are outstanding, projects, completed, or late.
KorTerra is very pleased with the new module and is continuing to develop new modules and enhancements to their existing software product that help create additional benefits for their customers.
About KorTerra, Inc.
Since 1990, KorTerra, Inc. has developed mobile computing and workforce
management solutions for the utility industry. They have worked with
major utilities, contract locators and municipalities to develop a
variety of Utility Workforce Management systems. The software
effectively manages on-time response, management reporting, positive
response, and keeps track of locating team performance in a real-time,
mobile and paperless environment. KorTerra also provides ASP services;
capabilities that allow KorTerra to host the software on their servers
with customer access to the application via the Internet. KorTerra
software interfaces with every One Call Center and is used by Utilities,
Municipalities and Contract Locators across North America. Today, over
20,000,000 tickets are managed by the KorTerra application annually. To
learn more about KorTerra and see what their customers are saying about
the KorTerra product suite, go to
www.korterra.com, or contact via telephone at 952.368.1911.
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For additional information contact:
Press Contact(s):
Chris Stendal, President
KorTerra, Inc.
18882 Lake Drive East
Chanhassen, MN 55317
Tel: 952.368.1911
Fax: 952.697.3141
Email: sales@korterra.com
