FOR IMMEDIATE RELEASE
Arkansas One Call and KorTerra Announce Partnership to Offer KorWeb Services FREE to MembersMinneapolis, MN – May 25th, 2007 – The Arkansas One Call Center and KorTerra, Inc. are pleased to announce their partnership to provide KorWeb at no cost to the members of Arkansas One Call. KorTerra’s One Call program provides an innovative and low risk opportunity for One Call Centers to provide state of the art technology to their members and solve many of the Call Center problems at the same time.
“Arkansas One Call wanted to give something back to our members to help manage their locate requests and KorWeb was the perfect answer.” Said Kristin Bryant, General Manager of Arkansas One Call. “Arkansas has partnered with KorTerra using their ticket management software for our ARKUPS locating group since 1999. We know firsthand how beneficial their technology will be to improving safety and efficiency for our members.”
Some of the key advantages of offering KorWeb to the Arkansas One Call members are:
- Eliminates unreliable and sometimes costly ticket transmissions to their members, including e-mail, fax, modem, and printer.
- Improves communications with excavators and provides an automated system to respond to all tickets.
- Provides members with an automated and easy method to store details of the work performed on each ticket.
- Improves the communications and response times on emergency notifications.
- Provides call center options to better communicate with members and share information.
- Ability to customize each members system to meet their needs and increase their efficiency.
- Members have access to industry leading ticket management software to accurately and efficiently manage their locate tickets.
- Promotes safety and damage prevention by providing members with access to a robust ticket management tool, which enables them to quickly, accurately and efficiently complete their locate tickets.
- FREE for the member to implement and use!
Some of the key technologies available in the KorWeb service include:
- Integrated mapping technology.
- 100% uptime by hosting software in a tier-1 data center
- 24x7x365 emergency notification services.
- Positive response management.
- 24x7x365 system monitoring.
- Reliable communications technology.
- Mobile software for the locators in the field.
- Advanced mapping/screening capabilities.
- and many others.
KorTerra manages all of the server hardware and software in their tier-1 data center located in downtown Minneapolis, MN. The data center offers the most advanced technology to ensure the servers maintain 100% uptime.
KorWeb is the most comprehensive one call ticket management software application and is entirely web-based. Therefore, no software is installed on the client computer; all that is needed is an Internet browser. Arkansas One Call members can access their one call tickets via KorWeb anywhere, anytime they can access the Internet. There is no setup, or ongoing maintenance and support fees. Setup is simple and KorTerra takes care of the whole process for the member, so they can receive their locate tickets in KorWeb within 24 hours.
“We are very excited to be partnering with Arkansas One Call to offer KorWeb to their members.” said Chris Stendal, KorTerra President. “KorWeb will provide advanced technology and ticket management capabilities for the benefit of all one call members in the state.”
About Arkansas One Call.
The Arkansas One-Call Center was established in 1978, in
Central Arkansas, and expanded state-wide in 1981. It was created
to provide an easy way for excavators to notify multiple utilities
before digging with just 1 free phone call. In its efforts to
accomplish its goals of education and training, improved communication
coordination, the promotion of technology, and protecting the public,
Arkansas One-Call has expanded its programs beyond the call center over
the years. Arkansas One-Call is a shareholder in Progressive Partnering, Inc., a group of non-profit one-call centers
that came together in 1997 to develop call center software that focused
on performance rather than profits and directly addressed the call
centers' needs. The result was GeoCall, call center management software which is now used in seven
states. For more information go to www.arkonecall.com.
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For additional information contact:
Press Contact(s):
Arkansas One Call.
Kristin Bryant, General Manager
2120 Maple Ridge Circle
Conway, Arkansas 72034
Phone: (501)328-2500
Email: kbryant@arkonecall.com
About KorTerra, Inc.
Since 1990, KorTerra, Inc. has developed mobile computing and workforce
management solutions for the utility industry. They have worked with
major utilities, contract locators and municipalities to develop a
variety of Utility Workforce Management systems. The software
effectively manages on-time response, management reporting, positive
response, and keeps track of locating team performance in a real-time,
mobile and paperless environment. KorTerra also provides ASP services;
capabilities that allow KorTerra to host the software on their servers
with customer access to the application via the Internet. KorTerra
software interfaces with every One Call Center and is used by Utilities,
Municipalities and Contract Locators across North America. Today, over
20,000,000 tickets are managed by the KorTerra application annually. To
learn more about KorTerra and see what their customers are saying about
the KorTerra product suite, go to
www.korterra.com, or contact via telephone at 952.368.1911.
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For additional information contact:
Press Contact(s):
Chris Stendal, President
KorTerra, Inc.
18882 Lake Drive East
Chanhassen, MN 55317
Tel: 952.368.1911
Fax: 952.697.3141
Email: sales@korterra.com
