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Reference Letters

 

KorTerra strives to provide the best One Call ticket management software in the damage prevention industry and the best customer service to go with it. A collection of our clients have been kind enough to write reference letters for KorTerra, detailing their positive experiences with our products and staff. Please follow the links below to view the letters. Additional reference information is available upon request. Thank you to all of our clients for spreading the word about the value of our software and service to your organizations!

Vannguard Utility Partners Inc

Vannguard Utility Partners Inc

ref let vanngVannguard Utility Partners Inc.

January 14, 2003

Mr. Chris Stendal
KorTerra
7651 Anagram Drive
Eden Prairie, MN 55344

Dear Chris,

I would like to inform you, as well as your team, of the pleasure we at Vannguard Utility Partners, Inc. have had in partnering our underground damage prevention efforts with KorTerra.

Since we opened our doors in March of 2000 and especially since expanding our company into multiple states later that same year, the KorTerra team has been invaluable to us.  Being in the utility service industry for over 20 years, I have seen about every ticket management program there is, and I strongly feel that your company has built the “Rolls Royce” of the industry.

But as every “Rolls Royce” needs servicing on occasion, this is where your wonderful team really excels.  The commitment to quality and customer service at KorTerra is second to none.  Vannguard was formed and is committed to those ideals and is greatly appreciative that you are as well.

As Vannguard continues to grow, I am very secure in knowing that we will be expanding with KorTerra.  I continually look forward to your annual “Users Conference” and also to seeing the new improvements that your team creates.

Keep up the great work and once again, a big thanks to the entire KorTerra team.

Best Regards,
Casey Vann, CEO

Veolia Water North America

Veolia Water North America

reflet veoliaJanuary 16th, 2006

Chris Stendal
President
KorTerra, Inc.
8170 Mallory Court
Chanhassen, MN 55317

Dear Chris,

I am writing to you regarding my experience with KorTerra.  Due to new Gopher State One Call requirements, it was necessary for our company to find a new way of processing our locate tickets.

We had met with Rick Olson on a couple of occasions to discuss the possibilities that KorTerra could offer our company.  In October 2005 we implemented the KorWeb program for use.  It was a fairly easy transition over to the new system and broadened our ticket processing options.  We appreciated Rick following up with us several times to make sure everything was going smoothly.  Of course, Erik Chamberlain made sure it was.  Although all of your support team has been wonderful, Erik has been very helpful with every question and concern we have had regarding the program.  He also kept us updated with the progress of the report program that we purchased to be designed specifically for our needs.  Even though every computer program has its own quirks, Erik and your programmers have been very responsive to our suggestions and requests for changes.  We especially love that we never hear “why would you want to do that”.  Your team is very eager to help out and make the KorWeb program the best that it can be to fit our needs.

Choosing KorTerra has really been a positive change for our company.  We are very excited with the new ideas your company has come up with to make our jobs easier and look forward to implementing the new programs as they are available.  Thank you.

Sincerely,

Ruth Klick
Administrative Assistant
Veolia Water North America

Platte Canyon

Platte Canyon

ref let plattePlatte Canyon 
8739 W. Coal Mine Avenue 
Littleton, Coloardo 80123

March 3, 2003

Chris Stendal
KorTerra, Inc.
7651 Anagram Drive
Eden Prairie, MN 55344

Dear Chris,

Platte Canyon Water & Sanitation District has been a user of KorTerra for approximately 2½ years.  KorTerra has provided the District with a locate management system used to help streamline the receiving and storing process of One Call tickets.

With the use of KorTerra the District has been able to reduce the paper output by 95% from the old way the District was receiving tickets.  Now that all the tickets are received into a database format, District staff has been able to increase productivity in our locate management process, such as being able to search for received tickets.  The District can now tell what tickets are not being received and facilities possibly not being located.

District staff cannot say enough good things about the support staff, in particularly Scott Ramacier, who has been excellent to work with in resolving software issues.

The District looks forward to continuing a relationship with KorTerra in the future, and would recommend them and KorTerra software to others.

Sincerely,

Scott Morse
Assistant Manager

City of Mankato

City of Mankato

ref let city mankato10 Civic Center Plaza
Post Office Box 3368
Mankato, MN 56002

May 25, 2006

Chris Stendal, President
KorTerra
8170 Mallory Court
Chanhassen, MN 55317

Dear Chris,

I am writing to you to let you know how pleased we have been with the KorWeb product that we purchased in January.  It has solved many of the issues we were struggling with here at the City.  The amount of time we have saved has definitely paid for the product and then some.  Initially when we began to look at the product, we were mainly interested in reducing the $1.00 per ticket fee we were paying to receive our Gopher State One Call tickets via fax machine.  At the time, the only option to eliminate the fee was to receive the tickets via email.  GSOC could not guarantee, however, that we would get all of the tickets.  In fact, we would have been required to sign a waiver that released them from responsibility if we did not receive a ticket and as a result, facilities were damaged.  When we visited with Rick Olson from your company, he assured us that he could guarantee that we would receive all of the tickets and could offer the service for much less than $1.00 per ticket.  I was sold right then and there, but since that time, we have realized even bigger cost savings.

One of the features that we particularly like is the database format of the system.  It is so nice to be able to search for a single ticket or a large group of tickets by so many different parameters.  We use this feature to audit the excavations that take place inside the city limits.  If someone wishes to dig in our right-of-way, they must first obtain a permit from the City.  We can pull up a list of tickets that claim to be in the right-of-way and determine quickly if someone has excavated without a permit.

The product has also made life easier when the primary locator needs to be gone for the day.  The backup locators can log on to the system and immediately determine where the primary locator left off.  Previously, it was very cumbersome to communicate this information.

Probably the best feature of the system is the emergency notification procedures that have been implemented.  We receive emails and text messages from KorTerra whenever an emergency ticket is issued.  Since we were relying on faxes previously, it could be hours before the locator would get back in to pick up more tickets and discover there was an emergency.  I can’t think of even a single emergency that we have not responded to in less than an hour since we started using KorWeb.

All in all, we have a safer, more efficient, time-saving, and money-saving system.  I would definitely refer to this product as one of the “Best Bets” for public works and I haven’t even mentioned how fantastic the customer service has been.  Please tell your staff how much we have enjoyed working with them.

Feel free to share this letter with potential clients.  We would be more than happy to speak on your behalf.

Sincerely,

Emily Javens
Associate Civil Engineer
Right-of-Way Management

Chattanooga Gas Company

Chattanooga Gas Company

ref let chattanChattanooga Gas Company
2207 Olan Mills Drive
Chattanooga, TN 37421

February 19, 2003

Chris Stendal
President
KorTerra
7651 Anagram Drive
Eden Prairie, MN 55344

Dear Sir:

Our outdated equipment ultimately forced us to receive all locates by fax.  This created a tremendous amount of paperwork and manpower to sort and file the locates.  You were so diligent in your task to find software that was appropriately suited to our needs at a cost that was affordable.

I would like to thank you and your staff for the support you have given Chattanooga Gas Company.  Whenever we need support, KorTerra has always been able to assist us immediately, with the most efficient service.  We are extremely pleased with your company and look forward to continuing our working relationship.

Kathy Douglas
Office Assistant Coordinator

ARKUPS

ARKUPS

reflet arkupARKUPS
Arkansas Utility Protection Services

October 18, 2002

Chris Stendal
Vice President
Vertical Systems, Inc.
7651 Anagram Drive
Eden Prairie, MN 55344

Dear Chris,

I just love it when a plan comes together.  The ARKUPS partnership here in Arkansas continues to grow stronger each year and as we examine what has worked and what hasn’t, I would be remiss if I didn’t take a moment to tell you how important has been our relationship with Vertical Systems.

Having worked with your team since 1999, I am confident of your commitment to our success.  While your software continues to be an integral part of our success in the day-to-day operations of our company, it is your people that have made the difference.

I would like to commend the KorTerra team for their readiness to provide support and their willingness to help provide solutions to the new challenges that face us in our quest to provide a more cost effective damage prevention program for Arkansas.  Additionally, your User’s conference is one of the most productive I’ve been associated with in my twenty-seven years of experience.

I consider your team to be one of our strongest partners, and look forward to working with you to achieve even greater efficiency.

Best regards,

Roger Cox
Chief Executive Officer
Arkansas Utility Protection Services

Georgia Power

Georgia Power

reflet georgCable Locating and Claims
755 Jefferson St. NW – BIN 39072
Atlanta, Georgia 30318
404-506-6539

December 11, 2009

Chris Stendal, President
KorTerra
18882 Lake Drive East
Chanhassen, MN 55317

Dear Chris,

Georgia Power and KorTerra have enjoyed a very beneficial relationship since we began using your product in 2002.  At the time we were looking for a product to assist us with the new requirement to respond back to our One Call System with a code indicating our response to each ticket, as well as to help us improve our overall efficiency in locating our facilities.  Your system has enabled us to meet these objectives and more.  It has provided us with tremendous benefits in managing our workload on a daily basis to the point that our locate technicians are typically now always working at least one full day ahead.

With KorTerra’s help, we have gone from a pencil and paper environment to real time.  As the tickets are received from the Call Center, they are immediately parsed into the data base and transmitted via wireless link to the appropriate technician’s laptop in his/her truck.  When circumstances require, we can easily transfer the ticket to another technician’s laptop, again instantaneously.  As the technician completes the work, the ticket status is immediately forwarded back to the Call Center and is available for the originator to view.  Combining this with the myriad of reports available to us, we have truly taken control of our work and are managing it efficiently day by day (actually minute by minute).

I also wish to mention to you the great support we receive from your staff.  They are only a phone call away and able to quickly investigate, identify the issue, and recommend a solution.  They understand our situation and are always responsive and do all they can to meet our needs in the time frame we require.

In reflecting back on the impact your product has had on Georgia Power, I am amazed.  You truly have provided us with a product that has enabled us to control and manage our work load.  We now have data available in routine reports that enable us to quickly identify potential problem areas and address them without having to wait for a more serious symptom to appear.  I am still very pleased that we chose your product and look forward to our continued working relationship together.

If I can ever assist you by speaking with potential clients, I will be happy to do so.  You are also welcome to share this letter with them.

Sincerely,

Jim Weldon
Cable Locating and Claims Manager

Vannguard Utility Partners, Inc.

Vannguard Utility Partners, Inc.

ref let vangDecember 22, 2009

Chris Stendal, President
KorTerra
18882 Lake Drive East
Chanhassen, MN 55317

Dear Chris,

I want to thank you and your great staff for the service that you have provided Vannguard over the past 10 years. I feel that we continue to utilize cutting edge technology because of your commitment to development. This continued improvement has given Vannguard numerous upgrades over the years. This allows my company to focus on our core business while knowing that we have an industry partner behind us listening, developing, and creating cutting edge software. This has been a terrific synergy and peace of mind for me, as a business owner.

Though there are many reasons that I truly appreciate KorTerra’s ticket system, my main reason, from my view, is the automatic reporting that I generate and have sent directly to my Blackberry. Some of these reports are sent every 3 hours while others are sent weekly or even monthly. They have become invaluable to me and my staff. I feel the more information I can provide my leadership team the more effective they are at managing my business. Every business needs effective tools to have effective leaders.

The thing that I have noticed about your staff over these many years is that they are always asking questions. They want to know what can be done to make the system better. What we would like see changed? Are we having any issues? I feel that your staff has the same fanaticism about being the best at your business as I hope my staff does toward my business. This would be the primary reason that Vannguard is and has always been a very loyal customer of KorTerra.

I felt compelled to write a few paragraphs because of our long business relationship. Please feel free to use Vannguard Utility Partners, Inc. as a reference for your potential customers. They will hear nothing but great reviews from my staff. This is easy to do because we believe that Korterra is the best ticket management system on the market.

Sincerely,

Randy Bern
President/CEO
Vannguard Utility Partners, Inc.

New Mexico Gas

New Mexico Gas

ref let NM gasDecember 29, 2009

Chris Stendal, President
KorTerra
18882 Lake Drive East
Chanhassen, MN 55317

Dear Chris,

It has been ten years since we began using your Automated Dispatch Locating System (ADLS) software.  I can remember the day that John Christiansen set foot in my office with an automated solution to our Y2K fears. PNM Electric and Gas began using it on January 1, 2000. Since then, KORTERRA has evolved into a reliable Ticket Management Software we use everyday in 17 locations throughout the State of New Mexico.

Our 2009 year began with the creation of New Mexico Gas Company when the natural gas utility assets and business were purchased from PNM Resources. This business activity required a major duplication effort to be undertaken with our KORTERRA system as well as expanding our use of it. Allow me to explain this effort. Prior to the gas utility purchase, PNM used KORTERRA’s wireless and fully automated services in three metropolitan cities in New Mexico. With the establishment of New Mexico Gas Company, came the opportunity to fully automate the remaining 14 locations throughout the state. This change included purchasing, configuring and testing of approximately 50 new laptops; it also required training all new users for these machines in a 30-day time frame.

We entered into this major change with a fully capable IT Staff, but they knew nothing about KORTERRA. The thought of taking on this challenge with another software supplier would have been daunting. However, having worked with you, Chris, and the KORTERRA staff for the prior ten years gave me every confidence that the change would be done professionally and in an expeditious and flawless manner.

As a matter of fact, the added security of KORTERRA providing us with your “ACE” employee, Eric Chamberlain, on site ensured a smooth transition.

Thanks for your continued support. New Mexico Gas Company couldn’t be happier with your product and your support staff.

Sincerely,

James Stanovcak
Project Manager
New Mexico Gas Company

City of Minneapolis

City of Minneapolis

ref let city mplsMarch 22, 2010

Chris Stendal, President
KorTerra
18882 Lake Drive East
Chanhassen, MN 55317

Dear Chris,

On behalf of the City of Minneapolis, I would like to extend my thanks to you and the entire KorTerra staff for continued excellence in providing quality products and support.  The City of Minneapolis Public Works Divisions of Water, Sewer, and Traffic utilize the KorTerra Client/Server Dispatching System in the office environment as well as the KorTerra Mobile product in the field.  The City of Minneapolis has been using your dispatching software since it was Verticals’ ADLS product in the late 1990s.   The average ticket count per year totals approximately 100,000 between the three Divisions, with Water performing the most locates.

KorTerra and its Dispatching System has helped the City in numerous ways, including the ability to split a Gopher One Call ticket into 3 so each department can handle the locate independently.  This is essential as each Division has vastly different completion criteria, work crews and schedules.  One other example of a smooth technology transition using KorTerra was our migration from telephone communications to the internet using ftp.  This was a necessary, cost-saving move that KorTerra once again made simple and easy, even when they were asked to work with the City’s 3rd party IT department and meet their stringent security requirements.

With the recent requirement of Positive Response, KorTerra’s software has the ability to combine completed tickets back into one ticket to be sent back to Gopher One Call automatically.  This automation saves countless hours of staff time, as does the usage of their KorTerra Mobile product in the field.  KorTerra Mobile empowers the locators and allows the City to go paperless with tickets transferred to a laptop in the field.  The locator can also complete tickets in the field, which allowed for reduction and reassignment of staff in the office.

Over the long history of working with KorTerra, your company has been very responsive and personable.  The KorTerra staff is easy to work with, patient, flexible and always willing to help, whether remotely or on-site.  They assist with items such as technical support, long-range planning, report and data questions, and software demos.  KorTerra also offers customizable and comprehensive training as well as useful, informative, and interactive User Conferences.

In closing, I have truly enjoyed working with both the KorTerra product and the company.  There are not very many software companies that can provide the helpful, friendly, and familiar service that KorTerra offers.  I would encourage any utility or locating company to consider KorTerra when looking at Locate Dispatching and Damage Prevention systems.  Feel free to pass this reference along to any potential clients in the future.

Thank  you.

Sincerely,

Steve Crumley
Systems Manager
City of Minneapolis
Public Works - Water

Dakota Electric

Dakota Electric

reflet dak elecMay 25, 2010

Chris Stendal, President
KorTerra
18882 Lake Drive East
Chanhassen, MN 55317

Dear Chris,

Dakota Electric Association has been using KorTerra Dispatch since the early 1990’s when KorTerra was known as Vertical Systems. In 2009, we decided to upgrade to the KorTerra Mobile. In addition to the standard mobile product, we wanted to utilize our existing ESRI maps instead of the standard maps that came with the software. We worked with KorTerra to integrate our maps into their existing software which allowed our Dispatchers and Locators to easily see our existing map area and information that was affected by the individual tickets.

Moving to KorTerra Mobile has saved us time both in the office and the field. Previously, tickets were closed in the office some point after they were completed. Now they are closed by the Locator as the work is done, allowing for positive response to Gopher State One Call and an accurate record of the work from the field. Utilizing the mapping system also allows the Dispatchers to easily review the tickets to determine which do not need to be located and to assign the tickets based on their physical location rather than relying on addresses and cities. In addition, we are able to use our mapping system to review the incoming tickets and for our Locators to use this technology in the field. The Locators are able to sort the tickets based on their location on a map, allowing them to choose the best route for the day. The maps automatically zoom to the ticket area so they don’t have to spend time finding the correct address, saving them time. They are able to move around the map and zoom to different levels using our standard ESRI tools.

The KorTerra support staff has always been very helpful. They have been willing to work with us on issues as they arise and are knowledgeable about the product. We have maintained a good relationship and their response has been timely and effective. Using remote connections for support speeds up the process of determining the cause of a problem and finding a solution. As an example, after the initial install, we found the tool used to locate the addresses wasn’t 100% accurate. This meant that the Dispatcher who reviewed the tickets needed to find the correct location on the map as well as the Locator in the field. Korterra staff worked with us to give our Dispatchers the ability to move the houses on the map, saving our Locators time while in the field.

Overall, we have seen time-savings, a reduction in paper, and ease of use with the KorTerra Mobile product and integration with our ESRI mapping system. We appreciate the relationship that we have maintained with KorTerra personnel and would highly recommend them for use at other utilities.

Sincerely,

Betty Jo Kiesow
System Design Manager
Dakota Electric Association

St. Paul Regional Water Services

St. Paul Regional Water Services

reflet st paulFebruary 27, 2013

Chris Stendal, President
KorTerra
18946 Lake Drive East
Chanhassen, MN 55317

Dear Chris,

St Paul Regional Water Services has been using a ticket management system since they have been available to us. We locate our facilities within 8 cities in the metro area, processing approximately 35,000 tickets per year. I also serve on the GSOC Operations Committee, and have for a number of years, which gives me insight to the inner workings of GSOC and KorTerra.

SPRWS is extremely pleased with the way KorTerra has embraced technology and is continually looking for improvements both to the users and for efficiency within the organization since the partnership with GSOC. I applaud them for their involvement with the GSOC Operations Committee. They bring valuable information and facts to present to this committee that not only educates us but allows us to make recommendations with concrete data instead of hearsay. An example of this would be the discussion on fax submittals. KorTerra staff was able to present the amount of faxes coming in, who the top users where, the inefficiency of this process internally to KorTerra and why strategies to reduce/eliminate this process were beneficial to all. Throughout this process, they were very open minded to the discussion amongst the group but yet continued to pursue a better solution.

I also appreciate their openness and timeliness to suggestions, concerns or requests we may have. This is from your manager down to your support staff. Some examples of this are as follows:

They have made the website flexible, allowing the users to customize their screen as needed.

When asked, they added new territory to our existing geography in an efficient and timely manner.

Due to a lawsuit against the City of St Paul, we needed to add another department to our ticket response – this was done with ease and proficiency.

When SPRWS began experiencing an increase in water service hits, it was correlated to a new process initiated with GSOC. Don Lewis worked with me to send out new language on the return email to ticket holders to clarify some information which in turn stopped the problem.

Periodically we will need queries run of the ticket data to help us with our workflow processes or contractual agreements. I am always treated like I am their #1 customer and receive my information timely with follow-up to make sure I am satisfied.

KorTerra has made vast improvements from their predecessor at GSOC in the call center. They also have shined in recent years on their ticket management system. I appreciate their forward thinking and pro-activeness in this industry. The people employed within the KorTerra company today are extremely knowledgeable, customer focused and efficient in all that they do. I would recommend the use of them to any other state for a one call system.

Sincerely,

Dolly Ludden
Business Improvement Manager
St Paul Regional Water Services

Dominion Transmission

Dominion Transmission

reflet dominionFebruary 28, 2013

Chris Stendal, President
KorTerra
18946 Lake Drive East
Chanhassen, MN 55317

Dear Chris,

Approximately three years ago, Dominion Transmission, Inc. chose Korterra and the Korweb product for one call ticket management. We demoed multiple vendors’ products and the knowledge and time that John Christianson spent with us sold the product.

Since joining Korweb, we have made several modifications to the product to make it custom to Dominion’s needs. Most noteworthy, custom completion screen, imbedded link to display the dig location in our GIS, Emergency contacts, integration of our aerial patrol ticket entry, and most recently custom mapping. The staff has been receptive to any changes I’ve proposed and usually capable of implementing the change.

The best part of Korterra has been the exceptional customer service. No product is perfect, including Korweb. It is a huge relief that when issues arise, John/Adam/Eric/ Fernando have done an exceptional job of understanding and resolving the problem.

I have enjoyed the past three years with the Korterra product and always enjoy talking to the staff. I would recommend (and have) Korterra to anyone that is in need of One Call ticket management software in the future.

Sincerely,

Rich Swiger
Damage Prevention
Dominion Transmission, Inc.

Connexus Energy

Connexus Energy

refletconnexJanuary 22, 2013

Chris Stendal, President
KorTerra
18946 Lake Drive East
Chanhassen, MN 55317

Dear Chris,

I’d like to take a minute to compliment the KorTerra team. We have used KorTerra for many years, and it is truly one of the most stable software systems I have used.

We manage both internal and contract locators, and working with KorTerra we were able to interface with our contractor to maintain real time results. Throughout the process to establish that interface, KorTerra representatives were professional, responsive and easy to work with. They verified the requirements before the project began and by understanding those details upfront, the project was actually completed ahead of schedule.

We have always been pleased with KorTerra’s support staff. On the rare occasion we have issues, they respond promptly with updates and solutions. The sales group also strives continuously to do what is right for the customer – providing the best solutions based on industry experience. Every interaction we have had with KorTerra has been positive. The team at KorTerra is second to none, and I would recommend KorTerra to any organization considering locating/dispatching software.

Sincerely,

Kristin Whitwam
Group Leader – Field Operations Support
Connexus Energy

Arkansas One Call

Arkansas One Call

refletAOCJanuary 14, 2013

Chris Stendal, President
KorTerra
18946 Lake Drive East
Chanhassen, MN 55317

Dear Chris,

I am pleased to write this letter of recommendation. Arkansas One Call and Arkansas Utility Protection Services have worked with KorTerra for well over a decade and have enjoyed an outstanding business relationship. KorTerra offers solution based products for our One Call customers and a quality ticket management system to ARKUPS.

KorTerra has offered system functionality that has allowed us to maintain and keep up with changing demands in the utility industry that my companies serve. They continue to add specific features, such as KorWeb, that enhances the service options available for my clients.

I have found KorTerra to be very responsive to updates and needed requested changes. Their support staff brings a wealth of knowledge and they are professional in their approach. We are very fortunate to have an account representative, John Christiansen, that pushes our industry’s needs up the ladder and has a very vast understanding of our core business. Jeff Law and his crew have always worked very hard to deliver on our special needs and requests. In today’s fast changing environment, I find KorTerra’s support staff more than capable.

I would definitely recommend KorTerra to any potential customers and consider its owner and president Chris Stendal a personal friend and a valued business associate.

Sincerely,

Bob McArthur
CEO
Arkansas One Call // ARKUPS
501-472-7133

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