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KorTerra ASP Services

KorTerra, Inc. offers Application Service Provider (ASP) services to all KorTerra customers. Through the KorTerra ASP services, the full KorTerra product suite is hosted by KorTerra on their servers with customer access to the application via the internet. Under the standard ASP model, KorTerra manages and maintains servers, performs necessary backups and monitors all computers that are located at our data center. KorTerra will also manage all communication lines needed to receive One Call locate requests from the One Call Centers for our clients (e.g. modems, phone lines, email, etc.).

The ASP data center is located in a bunker building, protected to prevent and withstand a multitude of disasters. KorTerra customers utilizing the ASP service have “peace of mind” that their computing environment is secure. 

Backup processes and procedures include:

  • Nightly backups of all servers
  • All backups rotated off site daily
  • Redundant hardware configuration

The ASP services KorTerra provides give KorTerra the responsibility of managing and maintaining the computing environment for the customer. This allows KorTerra customers to focus on their core business. This ASP model will not only benefit KorTerra clients from an efficiency standpoint, but will prove to be a huge costs savings and provide them with peace of mind.

Benefits of KorTerra’s Tier-1 Data Center Include:

Physical Infrastructure Safety:

  • Halatron Fire Extinguishers
  • 18 inch Raised Floor
  • Concrete Filled Steel Floor Tiles (at 1250 pounds per sq ft.)
  • Five 26 ton HVAC Units
  • Leak Detection for Each HVAC Unit
  • Two Redundant 260kVA UPS banks
  • TVSS (Transient Volt Surge Suppressor)
  • Pre-Action Dry Pipe Suppression System
  • FM 200 Gas Fire Suppression Pre-Action
  • 1875 kVA Cummins Diesel Onan Generator with 2500 Gallon Fuel Tank
  • VESD (Very Early Smoke Detection)
  • Heat and Smoke Sensors in 10 Square Foot Zones
  • Hand held Laser Thermometer

Robust Network Infrastructure:

  • (3) Local Loop Providers over SONET
    OC-48, OC-12 MUX’s
  • (3) Tier One ISP Backbones to Various Local Loops, Two OC-3’s and One DS-3
  • (2) Hubbed DS-3s for PTP and Frame Relay Connections
  • Cisco Powered Internet Mesh within No Single Points of Failure
  • (2) 7206 Border Routers
  • (4) 6509 Access Switches
  • Dual Ethernet Drops to Every Cabinet
  • Zero Downtime Since Opening in September 2000

Secure Facilities:

  • Four Physical Layers of Security
  • (17) ISO Controlled Security Procedures
  • Security Model Accommodates HIPAA and SAS-70 Audits
  • Secure, Dedicated Staging Area

Monitoring:

  • ASP Site Employees Performing 24/7 Pro-active Monitoring of Internet Mesh, Physical Infrastructure, and Equipment
  • Global NOC Support for Failover and Dedicated Tier 2 & 3 Engineers

Backup processes and procedures include:

  • Nightly backups of all servers
  • All backups rotated off site daily
  • Redundant hardware configuration

Site Staffing and Support:

  • 24/7 onsite staffing
  • Dedicated Security Engineers
  • Dedicated Storage Engineers
  • Tier 1 Equipment Support


Copyright (c) 2008 KorTerra (R) Utility Industry Applications | KorTerra is a registered trademark of KorTerra, Inc.
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Site last modified: May 27, 2008