KorTerra C/S Product Suite Benefits

Dispatcher productivity increases
Typically, clients using KorTerra go from 1 dispatch employee for every 10 field employees to 1 dispatch employee for every 30+ field employees. KorTerra clients typically find the biggest reasons for productivity in the office are due to: Automated dispatch results in needing fewer dispatchers, automated positive response and the elimination of data-entry staff due to the paperless system.

Locator productivity increases
KorTerra clients typically experience at least an 18% increase in productivity. Our clients typically find the biggest reasons for productivity improvements in the field are due to improved routing and through having immediate access to workload. KorTerra eliminates the need for locators to prepare, print or pick-up paper tickets. Which means, less time is spent retrieving and completing locate tickets.

Reduced office/operational expenditures
KorTerra clients typically find the biggest reasons for savings in the office are due to the elimination of paper tickets, data-entry and manual positive response processes. KorTerra also creates additional "soft" cost savings in the form of: Phone/fax lines eliminated, expenses related to printing reduced (i.e. paper, toner, inkjet cartridges, maintenance, etc.), and reduced vehicle expenses (fewer miles driven due to better routing and eliminated trips to the office to pick up daily tickets).

Reduced liability
Because every step is entered electronically in the system, there is an audit trail that traces each step in the lifecycle of a ticket with computer generated date/time stamps and logging of user information.

Simplified dispatching
KorTerra automates the process based on your business criteria, KorTerra automatically assigns locate tickets to the field based on ticket location. This is done by geographic information from the ticket (e.g. city, zip code, latitude/longitude, etc.).

Improved customer service
KorTerra puts information at your fingertips so you may easily and quickly answer any inquiries from your customers.

Improved audit discrepancy capabilities
The wide range of standard KorTerra reports provides immediate visibility to discrepancies through the Audit Discrepancy and One Call Audit reports.

Reduction in paperwork
By using KorTerra® Mobile, you’ll eliminate the need for paper tickets. Locate tickets are routed directly to locators in the field, completed, and automatically transferred and updated at the dispatch center.
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