KorTerra C/S Dispatch

The KorTerra® Dispatch module functions as the heart of the KorTerra Product Suite. The main purpose of KorTerra Dispatch is to electronically receive One Call Center locate tickets, assign each ticket to the proper locator, dispatch the tickets to the field, and complete or close out each ticket. With operational streamlining in mind, KorTerra Dispatch also offers different ways to manage and report on information in the system.

Ticket receiving and dispatching features of the Dispatch Module include:

• Receive Tickets From Multiple One Call Centers or Utilities - KorTerra Dispatch receives locate tickets from various One Call Centers, parses the ticket information and stores it in a central database so it can be displayed/viewed in a common format. KorTerra Dispatch has the ability to receive tickets from multiple One Call Centers and/or utilities who send tickets to Contract Locators.
• Auto Assign Tickets to Locators - Once in the system, each ticket is automatically assigned to a locator based on geographic location.
• Automatically Send Tickets to the Field - All ticket updates are received and automatically sent to the field to ensure that the most current ticket information is in the hands of the locators.
• Batch or Real-Time Dispatch to Field - There are two methods KorTerra can be configured to transmit tickets to the field: batching or real-time ticket transmission.
• Batching allows a dispatcher to group tickets and review them for screening or load-leveling purposes before sending them to the field.
• When KorTerra Dispatch is configured for real time transmission, the ticket automatically flows from the One Call Center through KorTerra and out to the field giving locators and staff access to ticket information in real-time.

Other features of KorTerra Dispatch include:

• Emergency Ticket Management - Flags and sounds an audio alarm to ensure emergencies are managed in a timely manner.
• Meet Scheduling - Allows the locators to plan their day and allows dispatchers to identify meet conflicts and reschedule meets when necessary.
• Priority Levels - Color coding designates different priority levels and highlights tickets that are coming due or past due, allowing the user to have a visual representation and prioritize their work more efficiently.
• Load Leveling - Allows dispatchers to quickly see workloads of locators and intelligently re-assign tickets to evenly distribute work. This results in work being completed in a timely manner and reduces overtime labor costs.
• Audit Discrepancy – This functionality automatically compares tickets in the database with the tickets sent from the One Call Center to ensure all tickets are received.
• KorTerra Herald – KorTerra Herald is a smart system monitoring functionality which ensures that all of the key applications are up and running, it monitors activity within the system and notifies appropriate parties when an issue arises.
• KorTerra Positive Response Management - A powerful and flexible engine that automatically sends positive response messages via fax, email, or ftp to One Call Centers, utilities and excavators.
• Ticket Screening - Screen tickets in the office, quickly identify the location of locate requests, and perform routing with easy to use mapping functionality.
• Automatic Archive - Ticket and locate information is automatically archived on a scheduled basis without human intervention which maintains optimum performance levels.
• KorTerra Mobile - When KorTerra Mobile is purchased in conjunction with KorTerra Dispatch, real time ticket transmission and ticket receipt in the field occurs.

Operational/Management Impact of KorTerra Dispatch:

• Eliminate Data-Entry - KorTerra Dispatch’s electronic system features many different benefits, including:
  • With the KorTerra solution, all completion and ticket information are maintained electronically, therefore eliminating the need for data-entry staff to manually enter ticket completion data from paper tickets.
  • An electronic system provides users with ticket information at their fingertips without having to search through reams of paper – saving time and money.
• Graphical Digital Dashboard - Via KorTerra Dispatch’s Operations View, a graphical representation of a locating operation can be seen, similar to a digital dashboard. The different Graphs can be configured to show different ticket statuses (past due, partial, extensions, etc.) for the entire operation or bro ken down by regions. This allows managers to quickly understand trouble areas, view overall status of operation, and make necessary decisions.
• KorTerra Reporting - KorTerra provides a multitude of reports that provide information to make informed management decisions. The reports give information to help manage staff, manage operations and help to identify trends and problem areas.

KorTerra Dispatch automatically creates detailed ticket audit trails. A user can easily view all activity performed on a ticket with in the system, analyze locate issues, troubleshoot, and view the record of employee activity for each ticket.

KorTerra Dispatch automates the locating process from ticket receipt, screening, dispatching, positive response, and archiving – all in a paperless environment. It supplies management with detailed information. KorTerra provides the tools necessary to run an efficient locating operation.