KorTerra C/S Internet Ticket Query

KorTerra® Internet Ticket Query (ITQ) is an add-on module for the KorTerra Product Suite. Internet Ticket Query is a web based application that allows internal and external customers of locating operations to view the status of the tickets that belong to them. This real-time reporting tool shows how and when locates are being completed.

How KorTerra ITQ works:

• Real-Time Ticket Status - KorTerra ITQ provides a "snap-shot" of work being performed by locators and organizations can use the information to track ticket statuses in real-time.
• Easy To Use and Secure - It has an easy to use secured web interface that displays ALL locate information for each ticket.
• Powerful Reporting - Query tool with pre-built reports which contain valuable locate ticket information. The reports include:
• Ticket Report – this report displays complete ticket history in a printable report format.
• Operation Report - shows by member code how many tickets are outstanding, projects, completed, or late. The user can drill-down to the specific tickets under each status to understand how their operation is performing. They can use this tool to research details of problem tickets as well.

Benefits of KorTerra ITQ:

• View Ticket Status on the Internet - KorTerra ITQ acts as a positive response function in that it displays detailed locate information in an easily accessible format for excavators and utilities to view on the web.
• Remote Access to Ticket Status Information - Provides management with real-time information on the status of their operations via a web browser interface without having to access the full KorTerra application suite running on their desktop.Management can check up on their operations anywhere they can access the internet.
• Client Access to Ticket Status Information - This is a powerful tool for contract locators because it allows their utility customers to access the status of their locate tickets in real-time.

KorTerra ITQ is another module developed by KorTerra, Inc. in response to locating organization’s needs. KorTerra partners with their customers to create product offerings to meet the unique needs locating operations experience. As the locating industry continues to evolve, KorTerra evolves with it - delivering top notch software solutions.