KorTerra C/S Mobile

KorTerra Mobile works as an extension to the KorTerra®  Dispatch module to bring tickets and information to the field allowing locators to have the most accurate and up-to-date information available. KorTerra was first in the damage prevention industry with mobile technology in 1990 and today, they support thousands of users in the field. Sending information from Point A to Point B is simple, but KorTerra knows how to process the information and make the technology work. KorTerra, Inc. offers one of the only mobile ticket management solutions on the market that is reliable and proven.

Ticket Receiving and Dispatch with KorTerra Mobile:

• Automatically Assign and Send Tickets to Field- Tickets are received from the One Call Center into KorTerra Dispatch. KorTerra automatically assigns the tickets to a locator and then they are sent out to the appropriate locator in the field to begin working.
• Real-Time Emergency Notification - Locators using KorTerra Mobile are notified in real-time of emergencies. To ensure all emergencies sent to the field receive appropriate attention, KorTerra requires an acknowledgement from the field for all emergencies. All emergencies are handled properly and quickly without getting lost.
• Balance Workloads - Dispatchers are able to balance workloads electronically which keeps locators locating and focused on their job without a physical meet for exchanging paper tickets. This increases productivity and because it occurs electronically in the system, tickets are not misplaced or lost.
• Know the Location of Your Field Locators - Dispatchers know the location of the locators. Via the date/time stamps, real-time data allows easy tracking of locators in real-time. This information can be useful in several ways: impromptu audits, site visits to check-up on locators, and assigning locate emergencies to the locator closest to the emergency.

KorTerra Mobile in the field:

• Completely Paperless - KorTerra Mobile is a completely paperless system that allows locators to receive their tickets electronically without having to pick-up paper tickets at the office. They are able to efficiently route their work for the day, better manage their workloads, and reduce vehicle wear and tear.
• Custom Ticket Views and Tickets Age Indicators - The system can be set up for each locator according to their preferences. For example Work To Begin settings are color coded by age to help locators get locates done on-time and prioritized appropriately.  This ensures that locate jobs are done on-time for customers which reduces damages and saves lives.
• Ticket Sorting - Work can be automatically sorted based on locate priority and then by locate location. The locator is allowed to manually override the automatic sorting functionality, which allows them to do their job efficiently by organizing their workload and reducing past-due locates.
• Real-Time Tickets Updates - All ticket updates are sent in real-time to the field and the locator can easily see the differences in the ticket to ensure the locator thoroughly understands what was updated.
• Manage Project Tickets - KorTerra Mobile promotes effective project management. For locate requests that require multiple visits over a period of time, the locator has the ability to convert those tickets to a partial status; the ticket always stays on the computer so they can always see their progress and the ticket information.
• Ticket Mapping - With KorTerra’s mapping interface, paperless maps are embedded in the system for easy access and use. This increases likelihood that locators will use maps due to the simplified process and helps for better routing.

KorTerra Mobile in the office:

• More Locating/Less Driving - Locating operations can save more than 1 hour a day for each locator in drive time, which means locators will be spending more time locating and less time driving.
• No Data-Entry - KorTerra Mobile operates in a paperless environment which, among many benefits, means completions are performed electronically without data entry, losing paper, and deciphering illegible handwriting.
• Never Lose a Ticket - With KorTerra Mobile, you will never lose a ticket. Because all information is maintained in the software electronically, there is no paper to lose.
• Accuracy - Locate operations experience increased accuracy in many areas of their business. Because information is collected electronically in the field, there are no data entry issues (i.e. legibility, 3rd party interpretation, etc). Billing is more accurate and completions are more accurate.
• Real-Time Positive Response - In KorTerra Mobile, positive response information is sent as the completion is performed in real-time. This provides a higher quality of service through more timely and accurate information to customers, excavators, and One Call Centers.
• Activity and Productivity Reports - KorTerra Mobile offers very precise information. Because every action is date/time stamped within the system, this allows for real-time activity and productivity reports with accurate information.
• Accountability - With KorTerra Mobile’s date / time stamp, organizations know where their staff are. This fosters accountability which increases productivity.

KorTerra Mobile allows both field and office staff a multitude of benefits. By having real-time electronic information, organizations are saving time and money. With KorTerra Mobile, your staff will be more focused on getting their job done than pushing paper and trying to stay organized. KorTerra Mobile does the organization for you and provides accurate information in a real-time environment.