KorWeb Benefits

KorWeb is a web services based ticket management application, built utilizing KorTerra’s extensive knowledge of the damage prevention industry and utilizes the latest Microsoft technology to receive your One Call Locate requests and process your positive response messages.

KorWeb provides a wide range of substantial benefits to our clients. Below are a few of the key benefits that you will receive by using KorWeb:

Locator productivity increases
KorWeb clients will experience an increase in productivity. Our clients typically find the biggest reasons for productivity improvements in the field are due to improved routing and through having immediate access to workload. KorWeb eliminates the need for locators to organize, sort and manage paper tickets. Which means, less time is spent retrieving and completing locate tickets.

Simplified Dispatching
KorWeb automates the dispatching process based on your criteria, the application automatically assigns locate tickets to the field based on ticket location. This can be done by geography, city, zip code, latitude/longitude, etc.

Clear Ticket Automation
Many organizations experience the need to Clear tickets or complete No Locate Required (NLR) tickets on a daily basis. Save time and money by having KorWeb clear tickets automatically in the system based on your organization’s ticket screening criteria. With KorWeb, organizations will no longer have to manually clear and sort out NLR tickets.

Access Anywhere
KorWeb is an internet based application. KorWeb customers gain access to the application via a web browser. KorWeb can be accesses anywhere there is a web browser. No bulky software is required on your computers and there is not any software to maintain on your servers.

Efficient and Cost Effective Emergency Notification
KorWeb automatically emails and alerts users of emergencies. No longer do organizations have to rely on a dispatcher calling out emergencies. With KorWeb, the emergency is flagged and immediately dispatched once it is received.

Productivity Monitoring
Via KorWeb, managers have access to the most up-to-date information regarding their dispatcher’s and locator’s work. KorWeb provides an electronic process complete with an audit trail for managing locating operations. This helps both management in the office and staff in the field, handle the locating process.

Management has access to all the information needed for making informed business decisions and to supervise the operational processes.

When combined with our KorTerra Mobile, your field information is sent to the central office as soon as the work is completed. This provides your management team and office staff with real-time information empowering your organization to respond immediately to correct potential problem areas and better forecast for your business needs.

Automated Positive Response
Automated positive response reduces office staff and the time required to process positive response. With KorTerra Positive Response, there is no need for a dedicated staff member to manually call or enter positive response information back to the One Call Center.

Leave the Technology to the Experts
Under the KorWeb application, KorTerra manages and maintains all of the back-office servers, performs the necessary backups and monitors all computers that are located at our data center in downtown Minneapolis, MN.

In addition, KorTerra also manages all of the communication equipment required to receive the tickets from the One Call Centers for our clients.

No Software Upgrades
Our clients always have access to the most current software version without scheduling and performing costly on-site upgrades. This allows KorWeb customers to focus their attention on their business and not on the technology.

Automatic Ticket Archival
KorWeb has an automated system that automatically archives your aging data in an archival database. You will always have access to the archival data when you need it and can eliminate the storage costs required to store paper tickets.

Improved Audit Discrepancy Capabilities
KorWeb reporting provides immediate visibility to discrepancies through the Audit Discrepancy and One Call Audit reports. This ensures you are receiving all of your tickets and there are no discrepancies.

Reduction in Paperwork
With KorWeb, you’ll eliminate the need for paper tickets. Electronic tickets are routed directly to locators in the field, completed, and automatically transferred and updated at the dispatch center. No data-entry and no shuffling through reams of paper.

Peace of Mind
KorWeb is the premier web-based application for locating organizations of any size. KorWeb customers have “peace of mind” that their data and computing environment is safe and secure.

Minimal Training
The easy to learn web interface makes it simple for organizations to be up and running using KorWeb in a timely manner for a more efficient operation.

With KorWeb you will never lose another ticket!