KorWeb Functionality

KorTerra KorWeb is a simple but powerful web based ticket management application. It is all you need to run your locating organization in a professional and efficient manner. KorWeb includes robust functionality and features that any size locating organization will benefit from. Some of these features include:

• Full Featured One Call Ticket Management System - Automates the entire locating process from ticket receipt, and screening, to dispatching, mobile and archiving – all in a paperless environment.
• Automated Ticket Routing – Automatically routes the locate tickets to the appropriate locator based on the location of the ticket.
• Automatically Identify No Locate Required Tickets – The system automatically identifies tickets that can be marked as ‘no locate required’ (NLR), based on your specific criteria. This capability can greatly speed up the process where no action is required.
• Greater Reliability – KorWeb is based on our proven and award winning KorTerra software and housed in our tier-1 data center environment, which gives you the peace of mind that your locates tickets are being processed correctly and your organization is meeting your One Call requirements.
• Ticket Reception Reliability – Tickets are received using FTP, e-mail or XML, eliminating error prone modems.
• Integrated Mapping – KorWeb offers you access to mapping to assist your staff in determining the location of locate site or to assist in screening tickets out that do not require a locate.
• Mobile Capabilities – KorWeb offers a “true” mobile solution allowing your locators to have real-time information in the field and the most accurate and up-to-date information available. Others may say they offer a mobile solution, but as soon as their locators lose their connection to the internet in the field, they are unable to work. With the KorTerra Mobile, we use our proven “store-and-forward” communications technology to allow your locators to continue working without ever knowing they have lost their internet connection.
• Positive Response - Automatically manages the Positive Response Process by sending locate status information to specified destinations without human intervention or other tedious manual processes.
• Emergency Notifications – When emergency notifications are received 24x7, the system automatically sends an e-mail notification to your designated staff to respond to the emergency request. The designated staff can be notified of the emergency via their cell phone, pager, or in the office.
• Reporting – Robust reporting supplies management with detailed information and provides them with the tools necessary to run an efficient locating operation.
• Real-Time Communications – Management can access to the system to monitor each locator’s work progress in real-time. You can even see where your locators are at and which tickets they are currently working on.

Here is how a ticket flows through the KorWeb process:

• A dig request ticket is called into the One Call Center
• The One Call Center sends the ticket to KorWeb via FTP or Email
• The ticket is received into KorWeb’s parsing routine and the information enters the database.
• Once received by the application, the ticket can be split into multiple departments (e.g. traffic, electric, sewer and water, etc.) or left as one copy.
• NLR (No Locate Required) tickets are automatically cleared based on the automatic assignment criteria.
• Dispatchers can also manually screen out tickets which do not need to be located.
• The remaining tickets are automatically sorted and assigned to the appropriate locator based on the location of the ticket.
• Locators in the field are able to log into KorWeb and retrieve their tickets for the day without going into the office. With our unique “store and forward” technology, the locator can manage their work and complete their tickets, even without a “Live” connection to the central office.
• Once a locator receives their tickets, they are able to use KorTerra’s mapping functionality to provide “best route” sorting of the day’s work.
• After completing the locate ticket, the locator completes the ticket and the completion information is sent back to the central office in real-time.
• Next, if positive response is required, then the system will generate and communicate the positive response to be sent back to the One Call Center.