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KorWeb - Web Base One Call Ticket Management
Overview       Technology       Functionality       Benefits       References

KorWeb Technology

The KorWeb system is hosted in our tier-1 data center located in downtown Minneapolis, MN. The KorTerra data center is located in a bunker style building, protected to prevent and withstand a multitude of disasters. KorTerra customers utilizing the KorWeb have “peace of mind” that their computing environment is safe and secure.

The data center is staffed and monitored 24x7, 365 days a year. In addition to the on-site staffing, there are a number of system monitors in place which constantly monitor the performance of the KorWeb software and hardware environment. If any process is performing below our high standards, the system notifies our staff of the potential performance issue. This allows us to correct the potential trouble condition before it can become a problem.

In addition, KorTerra performs nightly system backups, rotates backups off-site and maintains redundant server hardware, network equipment and power systems to ensure maximum uptime. We also monitor all communications between KorWeb and your One Call Center to ensure communications are always performing at peak performance.

Benefits of KorTerra’s Tier-1 Data Center Include:

Physical Infrastructure Safety:

  • Halatron Fire Extinguishers
  • 18 inch Raised Floor
  • Concrete Filled Steel Floor Tiles (at 1250 pounds per sq ft.)
  • Five 26 ton HVAC Units
  • Leak Detection for Each HVAC Unit
  • Two Redundant 260kVA UPS banks
  • TVSS (Transient Volt Surge Suppressor)
  • Pre-Action Dry Pipe Suppression System
  • FM 200 Gas Fire Suppression Pre-Action
  • 1875 kVA Cummins Diesel Onan Generator with 2500 Gallon Fuel Tank
  • VESD (Very Early Smoke Detection)
  • Heat and Smoke Sensors in 10 Square Foot Zones
  • Hand held Laser Thermometer

Robust Network Infrastructure:

  • (3) Local Loop Providers over SONET
    OC-48, OC-12 MUX’s
  • (3) Tier One ISP Backbones to Various Local Loops, Two OC-3’s and One DS-3
  • (2) Hubbed DS-3s for PTP and Frame Relay Connections
  • Cisco Powered Internet Mesh within No Single Points of Failure
  • (2) 7206 Border Routers
  • (4) 6509 Access Switches
  • Dual Ethernet Drops to Every Cabinet
  • Zero Downtime Since Opening in September 2000

Secure Facilities:

  • Four Physical Layers of Security
  • (17) ISO Controlled Security Procedures
  • Security Model Accommodates HIPAA and SAS-70 Audits
  • Secure, Dedicated Staging Area

Monitoring:

  • ASP Site Employees Performing 24/7 Pro-active Monitoring of Internet Mesh, Physical Infrastructure, and Equipment
  • Global NOC Support for Failover and Dedicated Tier 2 & 3 Engineers

Backup processes and procedures include:

  • Nightly backups of all servers
  • All backups rotated off-site daily
  • Redundant hardware configuration

Site Staffing and Support:

  • 24/7 onsite staffing
  • Dedicated Security Engineers
  • Dedicated Storage Engineers
  • Tier 1 Equipment Support


Copyright (c) 2008 KorTerra (R) Utility Industry Applications | KorTerra is a registered trademark of KorTerra, Inc.
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Site last modified: May 27, 2008