Alabama One Call
Arkansas One Call
Call Okie (Oklahoma)
DIG TESS (Texas)
Gopher State One Call (MN)
Mississippi 811
PUPS (South Carolina)
Tennessee 811
OTHER CLIENTS
Apache Corporation
ARKUPS
AT&T
Atmos Energy
Black Hills Energy
BP America, Inc.
CenterPoint Energy, Inc.
Chaparral Energy
Chevron Corporation
Citgo
Comcast Cable
Conectiv Energy
Connexus Energy
ConocoPhillips
Cox Communications
Crosstex Energy, Inc.
Dakota Electric Association
EnCana Corporation
Equistar Chemicals LP
Gateway Energy Corporation
Genesis Energy, Inc.
Georgia Power Company
Marathon Oil
New Mexico Gas Company
San Diego Gas & Electric
Semco Energy, Inc.
SourceGas
South Alabama Utilities
Southern California Gas
SuddenLink Communications
Time Warner Cable, Inc.
Valero Energy Corporation
XTO Energy
City of Minneapolis
Client Situation
The City of Minneapolis Public Works Department, a long-term KorTerra client serving approximately 390,000 city residents, is always looking for ways to increase department efficiencies and save money on improved processes. Like many municipalities, the City of Minneapolis has three departments that perform locates: water, sewer and traffic. Each of these three departments needs their own copy of the ticket to send to a locator. Rather than being sent three One Call tickets and billed three One Call ticket charges, the City of Minneapolis deployed an enterprise solution.
Solution
In 1998, the City of Minneapolis chose to implement KorTerra’s KorTerra Enterprise software, which included Ticket Splitting functionality. When a ticket is received into KorTerra Enterprise or KorWeb, the system splits the ticket as many ways as necessary, sending one ticket to each department that needs to locate a facility. The split tickets retain their original ticket number, but a suffix is added to the end of each copy to represent the department it was sent to. Each department individually performs their locate, tracks results autonomously, and provides separate statuses for their individual ticket.
Results
Instead of paying for multiple copies of a ticket from the One Call Center, the City of Minneapolis uses KorTerra’s ticket management software to receive each single ticket and split it within the software system for each department. Their annual ticket reception cost would be tripled if tickets were not split in this manner.Â
In 2005, the City of Minneapolis’ One Call Center implemented mandatory positive response. The City of Minneapolis already had KorTerra’s Ticket Splitting technology in place, which allowed them to be instantly compliant by using the system to respond to each ticket sent by the One Call Center. When a ticket is split amongst multiple departments, KorTerra's Ticket Splitting feature waits until all positive response and completion information has been collected from each department. The system then automatically sends a single positive response message to the One Call Center, excavator or both, depending on the municipality's preference. This automated process saves time and manual labor costs on the city’s behalf, while providing an easy way to follow state One Call laws.