Pipeline and Mapping Case Study

Client Situation
Our client, a large pipeline company, receives tickets from 11 different One Call Centers. Because of the nature of their  business, 80% of their tickets are screened in the  dispatch  office.  All tickets were previously received via fax and an office staff of 4 employees screened  the tickets using  paper  map books.  Those tickets requiring a locate were then dispatched to the field via fax.
 
Solution
The KorTerra software suite was installed in their office headquarters.   Now, all tickets are received via modem and email.  A mapping function was added to KorTerra utilizing  Microsoft  MapPoint.  The added functionality allows a dispatcher to double click on a ticket by state and an electronic map is brought up.  All of their pipelines are mapped via latitude and longitude inputs.  KorTerra also has a custom update functionality where they can self-update all of their map files by simply importing a text file and MapPoint is updated in the system.  KorTerra has the ability to sort and group cleared tickets for positive response notification.  Along with the added functionality of mapping and sorting, they also have many reports and information at their fingertips.
 
Results
As a result of the new system, they have seen multiple positive changes in their daily operations.  There has been a major reduction in paper work and data entry processing by the office staff.  They have one system managing their screening and dispatching, no longer are all the different paper maps needed to screen tickets.  Using the KorTerra solution with enhanced mapping capabilities, this organization has almost totally eliminated the use of paper maps in their office.  Through grouping and sorting the tickets alphabetically by contractor, the dispatcher is able to take the cleared tickets for a contract or and make one call to clear multiple tickets, instead of making a call for each ticket, as the legacy method required.  Overall, the implementation of KorTerra has streamlined their operating procedures, resulting in a more efficient office.