Minneapolis, MN – September 30th, 2002 – The KorTerra team announced today several different enhancements in their approach to customer satisfaction. KorTerra has added and enhanced several customer service related procedures in their existing business operations. Included in the enhancements are additional customer service staff, a new customer surveying process, and a formalized customer service procedure.

They have expanded their support and development team to help meet the needs of the expanding client base. Through the improvement of existing processes, KorTerra is able to better service the client through more efficient and effective procedures.

“We have always had great customer service processes and procedures in place, but with the continual growth of our customer base, we needed to enhance those processes as well as incrementally grow our staff to continue to deliver the highest quality service we can to our new volume of customers” said Jeff Law, Product Manager.

KorTerra will continue to use their Customer User Conference, this year being held at the Minneapolis Southwest Marriott in September, as a tool to facilitate feedback and suggestions for product and service enhancements. This year’s conference includes guest speakers who are experts in mapping and training of locators; two cutting edge topics in the line locating and damage prevention industry.

“At this year’s User Conference our customers will not only be given the opportunity to tell us the direction they would like to see the software go, it will be educational as well, dealing with some of the hottest topics in the damage prevention industry”, noted Chris Stendal, President, KorTerra division, “We are committed to the success of our clients. Our level of customer service and support is a key differentiator for KorTerra and we are looking to continue to maintain that high level of service and support moving forward. The enhanced procedures combined with the value-add education sessions at the User Conference are two tools we are utilizing to reach our goal”.

A new procedure coming out this month will be a formal Customer Satisfaction survey. Through surveying their customers on products and services, KorTerra will understand the areas they excel in as well as where improvement is needed. The first rounds of surveys were released mid-August to the existing customer base and will occur a minimum of once a year. All new customers will be surveyed on their experience after the software installation and rollout as well.