KorTerra Enterprise
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KorTerra Enterprise is a suite of robust utility software applications that increase office and field efficiency through automating the receipt and dispatch of locate tickets. Damage prevention operations are streamlined with KorTerra Enterprise’s integrated applications because they all use and store information in one centralized database. This information is shared across all applications, eliminating redundant data inputting and optimizing workflow throughout an entire organization. KorTerra Enterprise’s applications can be hosted on your in-house server or in KorTerra’s highly secure Tier 3 data center. Mission critical activities, such as utility locating, require a dependable processing system and hosting network to ensure operations continuously flow without error. KorTerra Enterprise removes any reliability issues by providing 24/7 system monitoring and the industry’s absolute best support staff always ready to provide system or customer assistance. KorTerra Enterprise includes three core applications and can incorporate a selection of add-on modules based on your company’s ticket processing and utility locating activities. Core Applications
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Add-On Modules
KorTerra Billing: an electronic invoicing program created exclusively for contract locators to automatically generate timely and accurate billing of locates performed for their utility, municipal and pipeline clients.
KorTerra Claims Management: tracks all details of a claim in one easy-to-use utility software system. It can be utilized by contract locators to track claims sent to them, or by utilities, municipalities and pipeline companies to track damages that occur to their facilities.
KorTerra Payroll: a workforce management application for contract locating companies to track the hours each locator works from their own mobile device. KorTerra Payroll instantly stores real-time information, which gives you an immediate snapshot of current operations to monitor trends and improve workforce management.
KorTerra Ticket Explorer: a web-based application for contract locators to allow their internal and external customers internet access to view the status of any locate ticket they have received. All information is stored in real-time, giving a completely accurate and up to date view of locating activities.
KorTerra Mobile Client: utilizes mobile functionality to send real-time information from the office, to the field and back to the office again. Locate tickets are instantly received by locators and their responses can be sent back and immediately processed through their mobile device. KorTerra Mobile also provides managers a great way to monitor productivity with access to a real-time view of their dispatcher’s and locator’s work.
Automated Positive Response: automatically sends Positive Response to the required One Call Center, excavator, or homeowner, keeping you compliant while avoiding fines for missed responses. Responses are sent via email, fax or IVR technologies based on your preference.
Facility Mapping: improves locate efficiency by reducing the number of locates required. A company’s facilities are placed on an electronic map and can be viewed to show their location in relation to a dig site.
KorTerra Enterprise Benefits
- Dispatcher productivity increases due to: automated dispatch resulting in fewer dispatchers, Automated Positive Response and the reduction in data entry labor due to a paperless dispatching and information sharing across the system
- Increased safety and efficiency of locate responses with Automated Positive Response
- Locator productivity increases through improved routing and immediate access to workload
- Reduced operational expenditures in the field because of electronic locate mapping, which reduces drive time between locates and eliminates trips to the office
- Ability to efficiently route locates, saving time, vehicle maintenance, fuel costs
- Reduced office expenditures with the elimination of paper locate ticket processing
- Reduced liability with all information electronically stored in a centrally-located system; information history can be easily viewed and audited for the entire lifecycle of a locate ticket
- Customer service is improved because KorTerra puts information at your fingertips, making it quick and easy to answer any inquiries from your customers
- Improved audit discrepancy and reporting capabilities through the wide range of standard and ad-hoc reports
To read more about the three core applications that comprise KorTerra Enterprise, click here.
