Core Applications
KorTerra Enterprise utilizes three core applications to optimize One Call ticket processing and locating operations. Each application contains robust features that are easy to use and provide significant time and cost savings through the automation of manual processes. The applications work together in the same centrally located system to streamline data sharing, processing and reporting. Simplify your One Call ticket management and locating processes while increasing efficiencies by incorporating KorTerra Enterprise into your damage prevention operations.
1. KorTerra Dispatch
KorTerra Dispatch electronically receives locate tickets from any source, such as a One Call Center or Utility, and automatically processes those tickets based on your business requirements. Locate tickets are presorted and dispatched by geographic information, such as latitude/longitude, city, zip code, etc. The system also has the ability to screen locate tickets to an area where they can be quickly qualified for clearing. By automatically assigning locate tickets through a paperless electronic system, manual labor and error is greatly reduced, as well as the costs associated with those processes.
KorTerra Dispatch Benefits
- Receive any type of locate ticket format from One Call Centers and Utilities; which can be displayed in either a common KorTerra Dispatch format or as sent by the One Call Center
- Dispatcher productivity greatly increases with the automation of locate ticket transmission and clearing
- Locate tickets can be sent in real-time or in batches to locators
- Batching allows a dispatcher to group locate tickets and review to level work load prior to sending to the field
- Real-time transmission automatically flows locate tickets to field without manual intervention
- Locators can plan their meets; dispatchers can identify meet conflicts and reschedule if necessary
- All information in the lifecycle of a locate ticket is automatically archived for future reference
- The need for paper locate tickets is eliminated, also eliminating all paper archival and storage fees
- Detailed views of current operations are available to management through the Dispatch Operations View, a graphical representation of various locate ticket statuses
2. KorTerra Herald
Locating is a mission critical operation. Locating operations cannot afford emergencies to be missed, systems to go down, or One Call Center communications to fail. KorTerra Herald aids in remedying all of these issues by identifying their occurrence and immediately sending a notification message to the user. An instant notification of emergencies or problems empowers users to act quickly before serious damages occur. Management can also be assured that these business issues are constantly being monitored and resolved promptly.
KorTerra Herald sends out a visual notification via email, pager, cell phone or PDA and is accompanied by an audio alert. Message alerts can include:
- Ticket Messages: emergencies, short locate ticket notice, locate ticket updates
- One Call Center Messages: broadcast messages, board meetings
- System Messages: system monitored activities or issues
- Meet Conflict Messages: if a meet arrives within a half hour of another previously scheduled meet, a dispatcher is notified and can reschedule
3. Reporting
KorTerra Enterprise’s reporting application contains over 30 pre-programmed reports along with an unlimited number of ad-hoc reports. All reports pull from the centrally located database and can include real-time information for an instant view of current operations. Reports can be scheduled to automatically populate and be sent to any number of users on a regular basis. Reports can be exported in a variety of formats, including: TXT, HTML, PDF and Microsoft Excel. These robust reporting capabilities supply all information needed for management to make quick and informed decisions.
KorTerra Enterprise’s pre-programmed reports are divided into four categories:
- Audit Reports: comparison report between locate tickets received and locate tickets sent from a One Call Center; ensures locate tickets are never lost
- Ticket Reports: displays locate ticket completion information, Positive Response information and locate ticket counts; shows the status of every locate ticket in an organization
- Locator Reports: tracks locator productivity through activity summaries, mobile status reports and a wide variety of locate ticket reports
- Maintenance Reports: various reports that display system setup information to validate your system is setup and working correctly
KorTerra Enterprise’s reporting application is an invaluable tool for locating operations. While electronically storing locate and ticket information is common, providing access to the information in report format and query tools is how KorTerra helps organizations make the most out of their data. The reports make current operations information instantly available to identify trends and efficiently manage dispatch and locate staff.
The combination of KorTerra Dispatch, KorTerra Herald and Reporting make KorTerra Enterprise the most robust and comprehensive ticket and locate management system available. KorTerra Enterprise’s core applications enhance operations by eliminating unnecessary manual processes while cutting costs. KorTerra Enterprise’s add-on modules further increase these efficiencies.
