KorWeb

KorWeb is a web-based One Call ticket management system created to increase efficiency in locating and ticket processing, while cutting costs by eliminating unnecessary manual processes.

KorWeb is used by contract locators, One Call Centers, utilities, municipalities and pipelines companies to protect underground facilities, prevent service interruptions and allow excavators and homeowners to dig safely.

Below is a listing of the KorWeb’s features, built utilizing KorTerra’s extensive knowledge of the damage prevention industry, and a description of the specific value they will bring to your company. KorTerra also provides a set of additional applications that can be implemented into KorWeb to manage Positive Response, view facility maps and incorporate a wireless mobile solution.

Ticket Mapping
A ticket map pinpoints all locates by their latitude and longitude and displays them on an electronic street map. A locator is able to map out their whole day, and know the best route to take from each dig site, by utilizing this mapping technology. The map is continuously updated through a wireless internet connection, which allows the locator to retrieve new locate tickets. New pinpoints are automatically added to the ticket map as new locate tickets are assigned. In addition to ticket mapping, Facility Mapping is also available to electronically view your company’s underground assets, which aids in routing locates, onsite locating and clearing tickets.

Paperless Benefits
There are many time saving technologies that can be utilized through an electronic One Call ticket management system that paper locate ticket processing cannot perform. Locate ticket searching, reporting, auditing, automated Positive Response, ticket and facility mapping, due date tracking and mobile ticket processing technology each save a considerable amount of time and resources. Fax, printer and paper costs are all eliminated by using an electronic system. Locate ticket reception reliability is also increased by using electronic transmission methods such as FTP or email.

Web-Based Access
Since KorWeb is a web-based One Call ticket management system, it is accessible wherever there is an internet connection available. All locate ticket information is updated through the internet in real-time, so every KorWeb user always has the latest information available. The web-based system utilizes a centralized database maintained by KorTerra, which eliminates the need for clients to execute uploads or downloads. Any changes or upgrades to the system are performed automatically by KorTerra.

Automated Ticket Routing and Dispatching
KorWeb can greatly reduce or even eliminate manual processes previously required to route and dispatch locate tickets. The system can sort and distribute locate tickets based on predefined rules provided by the KorWeb client. Such rules could include sorting locate tickets by geographic area (e.g. latitude and longitude), township or CDC code. When a locate ticket is received by KorWeb, the system knows who to send it to and automatically dispatches that locate ticket, with no manual processes involved whatsoever.

Features

Benefits

Automated Ticket Screening
KorWeb contains a technology that automatically knows how to screen out certain locate tickets. A locate ticket can automatically be cleared when a company is doing work on their own facility. When a company receives a locate request from the One Call Center, they can automatically screen out that request if they submitted the locate ticket. This is only possible when the company is working on their own facility, because they know the exact location of that facility and already have employees on their dig site. Time and money are both saved by eliminating the need to send out a locator to their facility, and also by eliminating the manual process involved in reviewing a locate ticket that will eventually be cleared.

Automated Emergency Notification
KorWeb automatically emails, pages, or sends a text message to users to alert them of emergency locate tickets. When KorWeb receives the emergency locate ticket, a notification is immediately dispatched by the system without any manual process involved. Notification can be sent to multiple people and the system can differentiate which people to send to based on the time of day. For example, there might be a different person or group of people contacted after 5:00 PM than would be contacted during the day.

Reporting
KorWeb offers a variety of standard reports to help you track your locate ticket data in an easy to read format. These reports can be run at any time at the user’s convenience and can also be scheduled to run automatically at the same time and day. A few popular reports are:

Audit Discrepancy Report
One Call Audit Report
Tickets Received Report
Ticket Detail Report

Numerous additional custom reports are available and can be added into the current reporting section of KorWeb for easy user access.

Auditing
KorTerra runs a daily audit of locate tickets received, missing locate tickets and unexpected tickets for all KorWeb users. If a user would like to receive this complimentary report, they simply let KorTerra know, and we email a daily PDF listing any ticket discrepancies found specifically within their organization.

Quick Setup and Implementation
KorWeb system setup is extremely quick! New KorWeb clients are typically up and running within hours of submitting an implementation request. KorWeb is easy to rollout to an organization’s users because everyone has access to the new site through the internet, eliminating the installation step on each user’s computer. KorWeb’s intuitive layout allows the user to quickly learn to navigate the system. Should an organization want to enhance employee skill level in any of KorWeb’s applications, a variety of training seminars are available from KorTerra.

Cost Effective Software
KorWeb software is among the most cost effective One Call ticket management software available because it is a web-based system. There is no software or hardware to purchase or upgrade, no annual support fees, no upfront fees for ticket management products and you only pay for the locate tickets you receive. New versions of KorWeb or version updates are automatically provided by KorTerra at no cost, and newer versions of the system never have to be purchased. Advanced features can be purchased to further enhance your KorWeb software.

Electronic Ticket History and Ticket Searching
KorWeb saves and archives all locate tickets electronically, leaving you with a 100% accurate record of all locate tickets completed. Locate tickets are easily searched for in either the Production Database, which is for twelve month ticket information storage, or the Archive Database, which stores locate tickets for the long term. Your data is never lost or erased, making the system much more reliable and easy to search than a paper locate ticket tracking system.

Support
Our team of support experts is ready to assist you the instant you have a question about KorWeb. Support requests are addressed the moment they arrive, with a member of our support team walking you through every step necessary to resolve your issue. KorWeb clients have given us rave reviews on our client support – click here to read a few of their insights about KorTerra’s support services.

Secure Hosting
The KorWeb system is hosted in a highly secure Tier 1 data center located in St. Paul, MN. The data center is staffed and monitored 24 hours a day, 365 days a year. In addition to the on-site staffing, there are a number of system monitors in place which constantly monitor the performance of the KorWeb software and hardware environment. If any process is performing below our high standards, the system notifies our staff of the issue. This allows us to correct the potential trouble condition before it can become a problem. KorTerra performs nightly system backups, rotates backups off-site and maintains redundant server hardware, network equipment and power systems to ensure maximum uptime. All communications between KorWeb and your One Call Center are monitored to ensure data exchange is always at peak performance. For further hosting details click here.

Additional Applications
KorTerra provides three additional applications that can be added to your base KorWeb account. These in-depth programs provide even further cost savings and efficiencies for your organization. Click on the links below to view a complete description of each application.

Facility Mapping: improves locate efficiency by reducing the number of locates required. A company’s facilities are placed on an electronic map and can be viewed relative to any dig site.

Automated Positive Response: automatically sends Positive Response to the required One Call Center or excavator which keeps you compliant while avoiding fines for missed responses.

KorTerra Mobile Client: allows a locator to continue working in the field with or without an internet connection. KorTerra Mobile also provides managers a great way to monitor productivity with access to a real-time view of their dispatcher’s and locator’s work.