Data Center Details
KorWeb is hosted by KorTerra on our servers with customer access to the application via the internet. KorTerra manages and maintains servers, performs necessary back-ups and monitors all computers that are located at our data center. KorTerra also manages all communication lines needed to receive One Call locate requests from the One Call Centers for our clients, including modems, phone lines and email.
Benefits of KorTerra’s Tier 3 Data Center Include:
- Fully redundant
- Physical Infrastructure Safety
- Halatron Fire Extinguishers
- 18 inch Raised Floor
- Concrete Filled Steel Floor Tiles (at 1250 pounds per sq ft.)
- Five 26 ton HVAC Units
- Leak Detection for Each HVAC Unit
- Two Redundant 260kVA UPS banks
- TVSS (Transient Volt Surge Suppressor)
- Pre-Action Dry Pipe Suppression System
- FM 200 Gas Fire Suppression Pre-Action
- 1875 kVA Cummins Diesel Onan Generator with 2500 Gallon Fuel Tank
- VESD (Very Early Smoke Detection)
- Heat and Smoke Sensors in 10 Square Foot Zones
- Hand held Laser Thermometer Robust Network Infrastructure
- (3) Local Loop Providers over SONET
- OC-48, OC-12 MUX’s
- (3) Tier One ISP Backbones to Various Local Loops, Two OC-3’s and One DS-3
- (2) Hubbed DS-3s for PTP and Frame Relay Connections
- Cisco Powered Internet Mesh within No Single Points of Failure
- (2) 7206 Border Routers
- (4) 6509 Access Switches
- Dual Ethernet Drops to Every Cabinet
- Zero Downtime Since Opening in September 2000
Secure Facilities:
- Four Physical Layers of Security
- (17) ISO Controlled Security Procedures
- Security Model Accommodates HIPAA and SAS-70 Audits
- Secure, Dedicated Staging Area Monitoring
- ASP Site Employees Performing 24/7 Pro-active Monitoring of Internet Mesh, Physical Infrastructure, and Equipment
- Global NOC Support for Failover and Dedicated Tier 2 & 3 Engineers
Back-up Processes and Procedures Include:
- Nightly back-ups of all servers
- All back-ups rotated off site daily
- Redundant hardware configuration
- Site Staffing and Support
- 24/7 onsite staffing
- Dedicated Security Engineers
- Dedicated Storage Engineers
- Tier 1 Equipment Support
The data center is located in a bunker building, protected to prevent and withstand a multitude of disasters. KorTerra customers utilizing the KorWeb have “peace of mind” that their computing environment is secure.
