Ticket Splitting is a process KorTerra can perform when a municipality or company receives a ticket from a One Call Center and needs multiple departments to locate and respond to that ticket.  Typically, each department needs their own ticket to respond to, forcing municipalities to ask the One Call Center to send additional duplicated tickets, which can lead to additional fees.  Instead of paying for multiple copies of a ticket from the One Call Center, KorTerra’s ticket management software can take a single ticket and split it within the software system for each department.

When a ticket is received into KorTerra Enterprise or KorWeb, it splits the ticket as many ways as necessary, retaining the original ticket number, but adding a suffix to the end of the ticket to represent the department it was received for.  Since each department now has their own copy of the ticket, they can now individually perform the locate and positive response for their ticket.  Once the KorTerra software sees that all departments have completed their copy of the ticket, KorTerra merges the completion and positive response information back together and sends a single positive response message to the One Call Center, excavator or both, depending on the municipality's preference.

Ticket Splitting through KorTerra Enterprise or KorWeb saves municipalities thousands of dollars on average, while making their job easier at the same time.  If your municipal company is duplicating tickets now, implementing Ticket Splitting is a quick and simple way to save a substantial amount of money and employee time.

 

To learn more about Ticket Splitting for municipal companies, please contact KorTerra here.