One Call Center Products

KorTerra provides a mini-suite of products created exclusively for the unique needs of One Call Centers.  One Call Centers communicate with numerous people in many different damage prevention industry segments daily.  KorTerra offers products that will make their communication and customer service tasks as quick and efficient as possible, while also helping the One Call Center’s members in the process.

KorTerra Partner Program is a partnership opportunity between KorTerra and One Call Centers.  The KorTerra Partner Program is based on KorTerra providing KorWeb, our web-based One Call ticket management system, to One Call Centers at a deeply discounted rate.  This allows One Call Centers to provide their members access to a high-end One Call ticket management system at no charge as a member benefit.  Through the implementation of this program, One Call Centers can increase their member base, damage prevention awareness, safety and adherence to state laws while cutting call center costs.  All KorTerra software applications are 100% hosted and supported by KorTerra, with no effort required by the One Call Center to maintain.  KorTerra provides all ongoing support to the One Call Center and its members as a benefit of the program!

Member Service Area Mapping is an all inclusive tool for both One Call Centers and their members to manage their notification areas.  It is designed specifically for One Call Centers to increase map management efficiency, while at the same time work as an edit and request tool for all of their members.  The program is easily accessible to all One Call Center employees and their members because it is available through the internet.

E-Ticket System is KorTerra’s web-based locate ticket submission system which allows home owners and excavators to submit their dig requests online.  This system saves time for One Call Centers through quick information transfer, easy data processing and increased employee efficiency.  It also helps One Call Centers comply with consumer demand for simple online applications to accomplish daily tasks, while at the same time creating efficiencies that save the One Call Center money.

Positive Response System is a web-based system built to list and track all Positive Response messages that must be recorded according to a One Call Center’s state laws.  Utilities, municipalities, pipelines and contract locators automatically send their Positive Response messages to the site through their One Call ticket management software.  Homeowners and excavators then log into the Positive Response website to review the Positive Response messages. The entire system is run electronically, with no manual processes performed by the One Call Center.  The centralized system is convenient to all parties and encourages locate ticket and response submission through its easy-to-use format.

Mobile E-Ticket provides One Call Center users a quick and easy way to submit their dig information - from their smartphone!  KorTerra has developed the damage prevention industry's first mobile ticket submission website.  Give your One Call Center's homeowners, excavators and utilities a way to sent in locate requests anytime, anywhere with Mobile E-Ticket.