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KorTerra has developed a new web-based system for One Call Centers that increases the quality and accuracy of dig information submitted. This system also saves time for both One Call Centers and their members through faster information transferring, easy information processing and increased employee efficiency due to increased information accuracy. Utilizing this web-based technology helps comply with consumer demand for simple online applications to accomplish daily tasks, while at the same time creates efficiencies for One Call Centers and their members.
One Call Center Use and Benefits
E-Ticket, KorTerra’s web-based locate ticket submission system, allows home owners and excavators to submit their dig requests online. This is a supplementary submission method in addition to locate ticket submission via phone. Manual processes are greatly reduced by the E-Ticket System because all information is sent and received electronically. Information accuracy is increased because of the site’s optional mapping function, in which the excavator draws their dig site on a map. A large portion of the One Call Center’s dispatcher workload is eliminated because fewer phone calls are coming in. The E-Ticket System website is hosted by KorTerra, so there
is no additional web support for the One Call Center to provide. We work with
you to seamlessly integrate the new E-Ticket System into your existing One
Call website, making it easy for end users to find the page and complete dig
requests.
Member Use and Benefits
KorTerra’s E-Ticket System provides an additional means of communication to One Call Centers by providing a quick and easy electronic dig information entry option besides the telephone. A simple online form is filled out and submitted electronically by a home owner or excavator, detailing the exact dig site location. The One Call Center can immediately process the information that has been automatically sent to their database, instead of spending a few minutes on every phone call and then completing the data processing. Part of processing information submitted online is checking the validity of that information. One Call Center staff quickly review the submitted information and if valid, flow it into their database which then forwards it onto their member utilities. Members receive accurate information which saves them time in locating and eliminates unnecessary locates due to false information.
KorTerra's Current E-Ticket Clients
Why should I implement this application now?
By utilizing KorTerra’s E-Ticket System to help process incoming locate tickets, you are not only freeing up time for your dispatchers, you are also providing a valuable additional method of communication for your members. KorTerra's E-Ticket System can help you both process dig requests as efficiently as possible and improve your services to the damage prevention industry.
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