Positive Response SystemOne Call Centers are sometimes mandated by the state they operate in to provide a Positive Response System.  This system must allow for their members to submit locate ticket status information to a centralized site and also provide excavators or homeowners with the ability to query their locate requests.  KorTerra offers a straightforward, online solution for One Call Centers to manage all of the Positive Response messages that come in and display them in a way that is easily accessible to the excavator.  KorTerra has developed the Positive Response System in conjunction with Progressive Partnering, and has made this system available for their One Call Center partners.  Currently the Positive Response System is used by the Mississippi and Tennessee One Call Centers.

One Call Center Use and Benefits
The Positive Response System starts with a website that is built and branded for the One Call Center, matching the look of their current website.  The website is used to automatically collect and post Positive Response messages from member utilities.  All data sent is posted instantly and without any manual processes performed by the One Call Center.  Predetermined Positive Response codes are defined by the One Call Center and listed on the website, so every member uses the same status codes to identify the status of the locate request.  In addition to the updating the status of the locate request, the members also have the ability to record and attach notes to the locate request, which can then be viewed by the excavator when they query the locate status.  The system can be self hosted by the One Call Center or KorTerra can host the system in our data center and manage all technology associated with the site.  KorTerra provides support and assistance to the One Call Center members as they configure their software to connect to the site.

Member and Excavator Use and Benefits
The positive response website is an easy to use, centrally located system that is convenient for all end users.  Positive Response messages can be sent either electronically through a web service to the website or manually posted by the member utility by logging into the website.  For companies with more than one facility being located per member code, the system allows for each individual division to respond separately.  Furthermore, the Positive Response system can also record multiple completion statuses.  Once the response is sent, members and excavators can access the site to look up responses to dig requests.  By searching for a specific locate ticket, the website will list all utilities that are in the dig site area, show if a locate has been completed for each utility and display the status of each locate.  Locate ticket history can also be utilized to view all responses to a single locate ticket.

KorTerra's Current Positive Response System Clients

Why should I implement this application now?
KorTerra has extensive experience working with Positive Response in the damage prevention industry.  We have worked to collect information and feedback from our many clients who perform Positive Response every day, looking for areas to improve processes and efficiency.  Through this research KorTerra has been able to incorporate many special features that were directly requested by our clients into our Positive Response System.  This direct feedback has allowed us to build a Positive Response System with functionality and efficiency that the rest of the industry has not yet captured in their systems.                            

To receive more information about Positive Response Systems, clicking here.

 

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