Classroom Training for Damage Prevention Operations
KorTerra wants to make sure your damage prevention operations are running efficiently and safely at all times! By using a One Call ticket management software program, you are already much more effective at managing the locate ticket process, compared to manually sorting, assigning and tracking locate work. There may still be internal obstacles to becoming as efficient and effective as possible. What if you have a One Call ticket management system in place, but not all users know how to fully take advantage of its features? Or, what if your One Call ticket management software is working well, but other adjoining areas of operations aren't running smoothly and are thereby slowing down all damage prevention activities? It is because of these possible inefficiencies that KorTerra has developed a selection of training programs, based on our One Call ticket management software expertise and industry best practices experience, to help your organization capitalize on its damage prevention software, cut unnecessary costs and improve overall workflow.
Training Programs:
1. On Site Training:
On site training can be provided for our clients who utilize either KorWeb or KorTerra Enterprise. This training is in addition to the training you receive when KorTerra first sets up our software system for your company. You might want to enhance your skill level in a certain application, or maybe you just want a refresher course to make sure you are taking full advantage of the many features our ticket management systems offer. Our skilled professionals, who are highly experienced in both technology and damage prevention operations, will travel to your company to work directly with you and your team. The in-depth training sessions are designed completely based on the topics of your choosing. You also decide the length of the training program. Whether you need a half day session or a few days of training, we are here to partner with you and make sure you receive the benefits of a fully optimized damage prevention operation.
2. Online Training, Single Company:
If you and your company only need a few hours of training with a set of selected topics, online training is a great solution! With online training, we host a live web demonstration of any applications, tools or other areas in the software that your team wants to increase their skill level in. Easy to schedule and easy to attend, this quick training session can really help brush up your skill set and gain operational efficiencies, all from the comfort of your office.
3. Online Training, Group:
Online group training, a new training program offered by KorTerra, is designed to answer multiple companies' questions all within one forum. Any number of companies can sign up for these sessions because there is an unlimited amount of space in this online training format. The training sessions vary from month to month, focusing on how to navigate the more advanced portions of KorWeb and KorTerra Enterprise, and how to utilize them for an increase in overall productivity and effectiveness. The online group training meet time, date and topic are updated monthly as new topics are discussed. We also encourage you to submit topics you would like to see covered in future group training sessions by entering your topic ideas into the training session form below.
4. Process Consulting:
KorTerra has had the unique opportunity to work with all industries involved with damage prevention: One Call Centers, municipalities, utilities, pipelines and contract locators to name a few. From the years of experience gained working directly with these companies we have gained a compilation of industry best practices knowledge that few companies possess. Our position amongst these companies allowed us to watch the industry grow and evolve from many different aspects, and helped us build an industry-wide understanding of damage prevention. We have found that we can utilize that knowledge by taking an overall look at a company's damage prevention workflow, from cross department involvement to One Call ticket management to technology uses, and make cost-cutting and time-reducing recommendations based on our industry expertise. Each company we have provided this service to has saved thousands of dollars within a matter of months because of our recommendations on how to implement new and more efficient practices in their business. A full detail report will accompany the recommendations, giving you feedback that can be phased in and utilized throughout your organization.
