2016 compact

map based routing, one call ticket managementAutomated Ticket Routing and Dispatching

This is the ultimate tool to efficiently route and dispatch your tickets. It surpasses the traditional method of data-routed tickets with its additional capability of organizing tickets by geography. Map-Based Routing gives users the ability to draw their own polygons on a map to designate their zones. This provides an alternative routing option that leverages a visual approach to their workload. Reporting and analytics are available for individual zones and multiple zones. Such information includes:

  • Number of tickets received for each zone
  • Marked tickets vs. cleared tickets for each zone
  • Number of tickets per type for each zone

The polygons automate your process for more efficient ticket routing. You’ll get real-time ticket information for each zone, allowing you to quickly update your action plans and protect high-profile facilities. This is a great way for medium and large companies to maintain their geographic boundaries.

Features:

  • Ability to instantly upload shape files with zones into KorWeb
  • Efficiently auto-route tickets to the best mobile
  • Report on the number of tickets per zone
  • Analyze statistics per zone (e.g. number of marked vs. cleared locates)

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