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map based routing desktop transparentAutomated Ticket Routing and Dispatching

This is the ultimate tool to efficiently route and dispatch your tickets. It surpasses the traditional method of data-routed tickets with its additional capability of organizing tickets by geography. Map-Based Routing gives users the ability to draw their own polygons on a map to designate their zones. This provides an alternative routing option that leverages a visual approach to their workload. Reporting and analytics are available for individual zones and multiple zones. Such information includes:

  • Number of tickets received for each zone
  • Marked tickets vs. cleared tickets for each zone
  • Number of tickets per type for each zone

The polygons automate your process for more efficient ticket routing. You’ll get real-time ticket information for each zone, allowing you to quickly update your action plans and protect high-profile facilities. This is a great way for medium and large companies to maintain their geographic boundaries.

Features:

  • Ability to instantly upload shape files with zones into KorWeb
  • Efficiently auto-route tickets to the best mobile
  • Report on the number of tickets per zone
  • Analyze statistics per zone (e.g. number of marked vs. cleared locates)

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