FOR IMMEDIATE RELEASE
KorTerra Announces Automated Positive Response Module for its Product Suite
Minneapolis, MN – March 6th, 2003 – KorTerra announced to the public today, details on its Automated Positive Response Module. This module automatically sends a locator’s completion response to the One Call Center or excavator when they have completed their locates. When combined with KorTerra Mobile, the positive response information can be sent in real-time.
Positive Response is informing excavators what was located on site. In some states, laws have been passed that require locators to respond back to the One Call Centers or directly to the excavator for each locate they complete, often times, within a 48 hour period. Several states are moving to make Positive Response a requirement in the near future.
Currently, locators have a cumbersome manual process that involves having to complete a ticket in the field and manually call in the positive response or bring the completed ticket back to the office for an administrator to report to the One Call Center or excavator.
“One of the biggest problems with the manual Positive Response process is when a locator has excess paperwork or has to call in a positive response; it takes time away from doing their job – which is locating utilities. Positive Responses processed manually is an inefficient use of a locator’s time,” said Chris Stendal, President, KorTerra, Inc., “KorTerra’s Automated Positive Response eliminates the locators having to manually call in the positive response or bring the completed ticket back to the office for an administrator to report to the One Call Center or excavator. The effect is a more productive locate process.”
Many of KorTerra's customers are experiencing major cost savings by eliminating manual processes related to positive response. Administrative costs have been reduced due to less paperwork in the office which results in fewer administrative staff and related expenses. In addition, overall locator productivity has gone up due to the automation of the positive response function. As pending laws pass in different states, KorTerra expects many of their existing customers to add the module to their existing KorTerra solution.
About KorTerra, Inc.
Since 1990, KorTerra has been the damage prevention industry’s most trusted partner in providing quality and comprehensive One Call ticket management software solutions. KorTerra works with Pipeline Companies, Utilities, Municipalities, Contract Locators, and One Call Centers to help them operate as efficiently as possible through the use of our industry-leading technology, while cutting costs by eliminating unnecessary manual processes. KorTerra’s unique position of collaborating directly with these companies in the damage prevention industry has allowed us to build a compilation of industry-wide knowledge and best practices that few companies possess. KorTerra's current One Call ticket management operations process over 25,000,000 tickets annually. In addition to One Call ticket management software, KorTerra provides process consulting and software training services to ensure operations are streamlined and functional throughout all areas of an organization. To learn more about KorTerra, please visit www.korterra.com, or contact via telephone at 952.368.1911.
For additional information contact:
Press Contact(s):
Aimee Wendland, Marketing Manager
KorTerra, Inc.
18946 Lake Drive East
Chanhassen, MN 55317
Tel: 952.368.1911 ext. 3157
Fax: 952.697.3141
Email: marketing@korterra.com
