FOR IMMEDIATE RELEASE
Palmetto Utility Protection Services Joins KorTerra’s KorWeb Partner Program
Minneapolis, MN – April 1st, 2009 – Palmetto Utility Protection Services and KorTerra, Inc. are pleased to announce the beginning of a partnership to provide additional value to the call center’s members. PUPS is the sixth state One Call Center to join KorTerra’s KorWeb Partner Program.
KorTerra's One Call Center Partners:
- Alabama One Call
- Arkansas One Call
- DIG TESS (Texas)
- Gopher State One Call (Minnesota)
- Mississippi 811
- PUPS (South Carolina)
- Tennessee One Call
Through the KorWeb Partner Program, Gopher State One Call utilities can receive their tickets through KorWeb, KorTerra’s web-based One Call ticket management software, as a prepaid membership benefit. As a prepaid program, there will be no cost to the utilities. KorWeb helps One Call Center members increase efficiency in locating and ticket processing, while cutting costs by eliminating unnecessary manual processes. PUPS recognized the value of empowering its members with a robust electronic ticket management tool. KorTerra provides PUPS the superior software and support needed to successfully operate a ticket management system. PUPS then passes along these benefits to their membership, while also enhancing their own One Call Center operations.
“Providing KorWeb to PUPS members definitely heightens the level of services for PUPS membership in providing the latest communication technology to receive and manage their One Call ticket information” said Patsy Sharpe, Executive Director of PUPS. “KorWeb is a software application that allows PUPS members to manage their tickets with ease and efficiency. KorWeb is provided to PUPS membership at no additional cost to its members.”
KorWeb Partner Program, Member Benefits:
- Secure web-based system supporting utilities’ unique needs.
- Modular system can grow with new utility needs and provide necessary reports and information.
- Additional add-on modules can be provided from KorTerra (on an additional cost basis) to tailor the system to the individual utility.
- Increases locating and ticket processing efficiency by moving tickets to a searchable and more user friendly web accessible platform.
- Eliminates the receipt, filing and most importantly the risk of loss of paper locate tickets and fax transmissions.
- Saves time with electronic locate ticket sorting/searching/storing and automated ticket routing.
- Extremely cost effective – no software or hardware to purchase or upgrade, no annual support fees, no upfront fees.
KorWeb Partner Program, One Call Center Benefits:
- KorWeb software allows utilities to efficiently interface with the One Call Center.
- Eliminates “guessing” if a ticket was received.
- Allows utilities to recall, analyze and audit One Call tickets in a more efficient manner.
- Empowers utilities to not just react to ticket flow, but also analyze it so that they can prepare for changes in volume, area or excavation and types of work in the field.
- Promotes solid relationships between One Call Center and its members though better buying of needed services.
- Provides your member access to a superior product at a very low or no cost.
- Increases safety due to adherence to state One Call laws and reliable receipt of all tickets.
- Reduces incoming support calls to assist utilities in archive tasks.
“We are very excited to be partnering with PUPS to offer KorWeb to their members.” said Chris Stendal, KorTerra President. “KorWeb will provide advanced technology and ticket management capabilities for the benefit of all One Call members in the state.”
KorWeb is the most comprehensive One Call ticket management software application in the industry. PUPS members access KorWeb via the internet, with no software or hardware needed to install. All ticket transmission, processing and Positive Response functions take place online in KorWeb. KorWeb needs no setup or ongoing maintenance and there are no annual or support fees. Once members sign up for KorWeb, the simple setup process performed by KorTerra allows them to receive locate tickets through their new system within hours.
About Palmetto Utility Protection Service
PALMETTO UTILITY PROTECTION SERVICE, INC. (P.U.P.S.) is a corporation formed and funded by participating utility companies and municipalities in the interest of community and job safety and improved service through damage reduction to the utilities. For more information visit http://www.sc1pups.org/.
For additional information contact:
Press Contact(s):
Palmetto Utility Protection Service, Inc.
Patsy Sharpe, Executive Director
810 Dutch Square Blvd, Suite 320
Columbia, SC 29210
Phone: (800) 290-2783
Email: patsy.sharpe@sc1pups.org
Web Site: www.sc1pups.org
About KorTerra, Inc.
Since 1990, KorTerra has been the damage prevention industry’s most trusted partner in providing quality and comprehensive One Call ticket management software solutions. KorTerra works with Pipeline Companies, Utilities, Municipalities, Contract Locators, and One Call Centers to help them operate as efficiently as possible through the use of our industry-leading technology, while cutting costs by eliminating unnecessary manual processes. KorTerra’s unique position of collaborating directly with these companies in the damage prevention industry has allowed us to build a compilation of industry-wide knowledge and best practices that few companies possess. KorTerra's current One Call ticket management operations process over 25,000,000 tickets annually. In addition to One Call ticket management software, KorTerra provides process consulting and software training services to ensure operations are streamlined and functional throughout all areas of an organization. To learn more about KorTerra, please visit www.korterra.com, or contact via telephone at 952.368.1911.
For additional information contact:
Press Contact(s):
Aimee Wendland, Marketing Manager
KorTerra, Inc.
18946 Lake Drive East
Chanhassen, MN 55317
Tel: 952.368.1911 ext. 3157
Fax: 952.697.3141
Email: marketing@korterra.com
