FOR IMMEDIATE RELEASE
KorTerra’s Annual User Conference Helps Define Enhanced Gopher State One Call Ticket Layout
Minneapolis, MN – December 28th, 2009 – Be on the lookout for a better One Call ticket! In early January 2010, Gopher State One Call will begin sending locate tickets with enhanced utility contact information.
KorTerra and Gopher State One Call discovered a way to better serve member needs at this year’s KorTerra User Conference. One of the conference participants suggested to make reaching utility companies easier by providing contact information directly on the locate ticket. KorTerra and GSOC worked together to implement this change, resulting in a more user-friendly outbound ticket. The conference provided an opportunity for direct user input to positively transform current call center processes and improve information flow between both parties.
“The suggestion from that came from one of KorTerra’s users was great and we were glad we could help out,” Mark F. Palma, secretary of the Gopher State One Call’s Board of Directors.
Locators will now have a more efficient way to gather contact information for the facility owners they are working with. The facility owner’s member code, name and phone numbers for mark issues, damages/repairs and customer support will all be listed on each ticket Gopher State One Call transmits. KorWeb ticket management software has been modified to receive the new ticket format. Organizations using KorWeb will automatically receive the new ticket format. If you are a KorTerra Enterprise client and would like to switch to the new ticket format, please contact KorTerra for assistance.
To view the old ticket format versus the new ticket format, click on the images below.
Old Ticket Format New Ticket Format
About KorTerra, Inc.
Since 1990, KorTerra has been the damage prevention industry’s most trusted partner in providing quality and comprehensive One Call ticket management software solutions. KorTerra works with Pipeline Companies, Utilities, Municipalities, Contract Locators, and One Call Centers to help them operate as efficiently as possible through the use of our industry-leading technology, while cutting costs by eliminating unnecessary manual processes. KorTerra’s unique position of collaborating directly with these companies in the damage prevention industry has allowed us to build a compilation of industry-wide knowledge and best practices that few companies possess. KorTerra's current One Call ticket management operations process over 25,000,000 tickets annually. In addition to One Call ticket management software, KorTerra provides process consulting and software training services to ensure operations are streamlined and functional throughout all areas of an organization. To learn more about KorTerra, please visit www.korterra.com, or contact via telephone at 952.368.1911.
For additional information contact:
Press Contact(s):
Aimee Wendland, Marketing Manager
KorTerra, Inc.
18946 Lake Drive East
Chanhassen, MN 55317
Tel: 952.368.1911 ext. 3157
Fax: 952.697.3141
Email: marketing@korterra.com
