FOR IMMEDIATE RELEASE
KorTerra Announces New KorPartners Organization to Operate One Call Centers
Minneapolis, MN – September 1st, 2010 – KorTerra is proud to announce the successful launch of a new sister organization to operate One Call Centers. This new organization, named KorPartners, will specifically focus on the day-to-day processes involved in running state mandated, non-profit One Call Centers.
One Call Center operations revolve around the process of receiving excavation information from homeowners and professional excavators prior to digging underground. A national 811 number has been established for each state One Call Center, allowing anyone in the country to dial 811 and be routed to their local One Call Center. Once the dig project specifications have been provided, any utility company with assets in the area is notified by the One Call Center. It is then the utility company’s responsibility to mark any underground utilities present in the dig area. Once the dig area has been inspected and marked, excavators and homeowners can dig safely.
The purpose of the “call before you dig” process is two-fold:
1. Protect excavators, homeowners, and the general public from harm due to accidental contact with underground facilities.
2. Protect the underground facility infrastructure from damage, the associated costs of repair, and the inconvenience of service outages.
KorPartners is excited to offer its new One Call operations services to One Call Centers across the country. Though the One Call industry is a nationwide undertaking, there are very few organizations that actively operate One Call Centers. KorPartners will provide a new and much needed viable option to assist One Call Centers in their technical and operational needs. They are well versed in the many moving pieces found in the One Call and damage prevention industries, and understand the unique challenges that industry stakeholders face. KorPartners is entering this arena with a strong desire to bring forth high quality operational and service standards to the One Call Centers they operate.
In pursuit of upholding this new grade of service, KorPartners has identified these core values to honor and operate under:
• Integrity: KorPartners performs every task within the guidelines of honesty, ethics and trust. We are always working to earn our clients’ respect and business.
• Growth: KorPartners thrives on innovation, and is continually developing new products and services to benefit our clients. KorPartners proactively offers ideas and improvement strategies to help our clients reach their
business goals.
• Responsibility: We do what we say we’ll do – on time! KorPartners utilizes open and honest communication within our organization and with all of our partners.
• Partnership: KorPartners is a true partner you can trust. We have the best interest of our clients at heart, and consider ourselves to be responsible and ethical partners to every organization we work with. We will never give clients a reason to doubt their trust in us.
• Experience: The founding companies of KorPartners have decades of experience within multiple facets of the damage prevention industry. The range of skill and diversification of expertise ensures successful leadership, operations and future innovation within KorPartners.
“KorPartners embraces this new opportunity to service the underserved One Call operations industry, as well as its members and constituents. Increasing existing service levels, while keeping people and underground facilities safe, are our primary objectives. Our extensive background in the damage prevention industry, coupled with our existing relationships with One Call Centers across the country, makes us confident we will succeed in providing state of the art Call Center operations.” Chris Stendal, President, KorPartners.
For more information about KorPartners, please contact them at 952-368-1911 to speak directly with a representative that can address your specific questions.
About KorTerra, Inc.
Since 1990, KorTerra has been the damage prevention industry’s most trusted partner in providing quality and comprehensive One Call ticket management software solutions. KorTerra works with Pipeline Companies, Utilities, Municipalities, Contract Locators, and One Call Centers to help them operate as efficiently as possible through the use of our industry-leading technology, while cutting costs by eliminating unnecessary manual processes. KorTerra’s unique position of collaborating directly with these companies in the damage prevention industry has allowed us to build a compilation of industry-wide knowledge and best practices that few companies possess. KorTerra's current One Call ticket management operations process over 25,000,000 tickets annually. In addition to One Call ticket management software, KorTerra provides process consulting and software training services to ensure operations are streamlined and functional throughout all areas of an organization. To learn more about KorTerra, please visit www.korterra.com, or contact via telephone at 952.368.1911.
For additional information contact:
Press Contact(s):
Aimee Wendland, Marketing Manager
KorTerra, Inc.
18946 Lake Drive East
Chanhassen, MN 55317
Tel: 952.368.1911 ext. 3157
Fax: 952.697.3141
Email: marketing@korterra.com
