FOR IMMEDIATE RELEASE
KorTerra’s New KorWeb Ticket Management Coming Soon!
Minneapolis, MN – September 30th, 2011 – KorTerra is proud to announce a new version of KorWeb Ticket Management is in the process of being rolled out now! KorTerra has been diligently focused on creating a new version of KorWeb that incorporates both the latest web-based technologies and user input. The final product has resulted in the most intuitive and comprehensive online ticket management system available.
The new version of KorWeb has been used by a test group of current KorWeb clients for several months, and is now ready to be released to all of KorTerra’s KorWeb clientele. KorTerra will be introducing new KorWeb one region at a time across the country. This will allow for user questions and provide additional support availability, if needed, for clients to transition to new KorWeb.
All users will be notified in advance as to when they will receive access to new KorWeb. A “countdown clock” will be placed on their current KorWeb website, indicating how many days until new KorWeb is available. A comprehensive set of training materials are also available to all KorWeb users now, including “How To” training videos, a new KorWeb User Guide and a KorWeb FAQ document. These training materials can be viewed by logging into the KorTerra Member Area at: www.korterra.com/members.
New KorWeb provides a multitude of completely new features, advanced functionality and enhanced workflows to improve the process of managing tickets. Below is sampling of what is new and exciting in new KorWeb:
• Attachments: In addition to responding to a locate request through a ticket management system, many locators are using pictures, videos or other documents to help support their findings. These files are a great way to prove, without a doubt, a location was marked. Handling the physical version of these documents can be time consuming and difficult to track and store manually. Attachments in KorWeb allows you to use and store these files electronically, ensuring they are easily retrieved and never lost.
• Map-Based Routing: Traditional methods used to route and dispatch tickets utilize data from the ticket, such as city, county or member code. In addition to routing by ticket data, KorTerra provides another routing method that allows the ticket receiver to decide how the ticket should be routed. In both KorTerra Enterprise and KorWeb, Map-Based Routing provides users the functionality to draw their own polygons for routing purposes. With Map-Based Routing, users have unlimited routing options and a flexible way to balance the locating workload.
• Region District Security: When setting up KorWeb, the client determines how to route tickets into “mobiles” based on the geographic location of the ticket. After this determination has been made, Region District Security can be applied so users or locators in KorWeb only see their mobile, district or region. This is particularly useful when there a many mobile to sort through. By restricting user access to their mobile only, they see only the tickets they need to complete, and no one elses.
• Flyout Tabs: Users can instantly retrieve or search for tickets by using the red flyout tabs, which are permanently positioned on the left side of the KorWeb screen. No matter which screen you are viewing in KorWeb, the flyout tabs can be opened to perform a search or retrieve tickets.
• Ticket Graph: The Ticket Graph is located at the top of each KorWeb screen to provide a quick snapshot of open tickets in KorWeb. The ticket graph displays New tickets, Assigned tickets, Past Due tickets and tickets received Today. In each of those categories, the number of Emergency, Meet, Routine and Project tickets are displayed. Each bar on the graph is clickable and will retrieve the tickets shown in the bar graph filter. The ticket graph is customizable for each user. Many users apply the criteria filter to display only their ticket load, instead of all tickets received for their company. This provides the user a quick way to view and access the tickets for which they are responsible.
• Easy Report Access: KorWeb offers a variety of standard reports to help track locate ticket data and ensure accurate ticket reception, all in an easy to read format. These reports can be run at any time or can also be scheduled to run automatically at the same time and day. All reports can be accessed through the Reports drop down menu located at the top of the KorWeb screen.
• New Facility Mapping View: A new location to view facility maps has been added. List View, Map View and Utility Map View are all tabs located next to each other to make viewing tickets in different formats as easy as possible.
• Intuitive Quick Complete Layout: The new Quick Complete layout is highly intuitive for users to navigate their way through and complete one, or multiple, tickets as quickly as possible. The Apply to All section at the top of the Quick Complete screen makes completing multiple tickets as easy as completing one, but copying all completion data down to apply to each ticket listed.
• Excel Data Export Icons: All grid data can be easily exported to an Excel spreadsheet but clicking on the Excel icon located at the bottom right of the screen. For example, a user might want to export the tickets received for each city, mobile or district during a specific time period.
• Advanced Search Features: The search function in KorWeb allows users to search for tickets based on virtually any field of information listed on the ticket. Drop down menus and date range calendars make searching for tickets a quick and easy task.
• Work Order Entry: This new function in KorWeb allows users to enter work orders the same way tickets are sent or “entered” by One Call Centers. Work Orders are assigned to locators and follow the same processing and completion route as tickets.
• Custom Ticket Format: KorTerra has created a standard “KorTerra” ticket format, based on the fields provided by One Call Centers. Each One Call Center across the country can have a slightly different ticket format. KorTerra can create a custom ticket format for our clients, to display the varying types of data in a standardized way. Standard language or text can also be included in the format and printed out on each ticket.
For more information on new KorWeb, please visit www.korterra.com/korweb or contact KorTerra at 952-368-1911.
About KorTerra, Inc.
Since 1990, KorTerra has been the damage prevention industry’s most trusted partner in providing quality and comprehensive One Call ticket management software solutions. KorTerra works with Pipeline Companies, Utilities, Municipalities, Contract Locators, and One Call Centers to help them operate as efficiently as possible through the use of our industry-leading technology, while cutting costs by eliminating unnecessary manual processes. KorTerra’s unique position of collaborating directly with these companies in the damage prevention industry has allowed us to build a compilation of industry-wide knowledge and best practices that few companies possess. KorTerra's current One Call ticket management operations process over 25,000,000 tickets annually. In addition to One Call ticket management software, KorTerra provides process consulting and software training services to ensure operations are streamlined and functional throughout all areas of an organization. To learn more about KorTerra, please visit www.korterra.com, or contact via telephone at 952.368.1911.
For additional information contact:
Press Contact(s):
Aimee Wendland, Marketing Manager
KorTerra, Inc.
18946 Lake Drive East
Chanhassen, MN 55317
Tel: 952.368.1911 ext. 3157
Fax: 952.697.3141
Email: marketing@korterra.com
