FOR IMMEDIATE RELEASE
Tennessee One Call and KorTerra, Inc. Announce Partnership to Offer KorWeb Services
Minneapolis, MN – January 21st, 2008 –The Tennessee One Call Center (TNOC) and KorTerra, Inc. are pleased to announce their partnership to provide KorWeb at no cost to the members of Tennessee One Call. KorTerra’s One Call program provides an innovative and affordable opportunity for One Call Centers to provide state of the art technology to their members. This program along with some of the innovative ideas being implemented in Tennessee will make TNOC second to none in providing services to their members.
“Providing KorWeb to the membership at TNOC will provide the members the latest technology to receive and manage their one-call ticket information” said Bill Turner Executive Director of TNOC. “It will also provide an easy way to respond to the Positive Response System that has been deployed in Tennessee. The PRS will enable all the stakeholders including excavators to retrieve the latest information concerning their one-call requests.”
Some of the key advantages of offering KorWeb to the Tennessee One Call members are:
- Members have access to industry leading ticket management software to accurately and efficiently manage their locate tickets.
- Eliminates unreliable and sometimes costly ticket transmissions to their members, including; e-mail, fax, modem, and printer.
- Improves communications with excavators and provides an automated system to respond to all tickets.
- Provides members with an automated and easy method to store details of the work performed on each ticket.
- Improves the communications and response times on emergency notifications.
- Ability to customize each members system to meet their needs and increase their efficiency.
- Promotes safety and damage prevention by providing members with access to a robust ticket management tool, which enables them to quickly, accurately and efficiently complete their locate tickets.
- FREE for the member to implement and use!
“One of the concerns in Tennessee was to provide their members with an easy to use Positive Response Systems” said Chris Stendal, KorTerra, Inc. President. “KorWeb users comment on how quickly they were able to start using the system and how much more productive they were once they implemented our suite of ticket management software tools. KorWeb also provides advanced technology and ticket management capabilities that will benefit all one call members in the state and make excavation safer.”
Some of the key technologies available in the KorWeb service include:
- Integrated mapping technology
- 100% uptime by hosting software in a Tier-1 data center
- 24x7x365 emergency notification services
- Positive response management
- 24x7x365 system monitoring
- Reliable communications technology
- Mobile software for the locators in the field
- Advanced mapping/screening capabilities
KorWeb is the most comprehensive one call ticket management software application and is entirely web-based. Therefore, no software is installed on the client computer; all that is needed is an Internet browser. Tennessee One Call members can access their one call tickets via KorWeb anywhere, anytime they can access the Internet. There is no setup, or ongoing maintenance and support fees. Setup is simple and KorTerra takes care of the whole process for the member, so they can receive their locate tickets in KorWeb within 24 hours.
About Tennessee One Call.
Tennessee One-Call System, Inc., is a non-profit Tennessee corporation established in 1983, whose mission is to act as an advance notification service to operators of underground facilities anywhere within the state. Tennessee One-Call is governed by a Board of Directors and an Operating Committee. We are the only such service in Tennessee and are recognized as the "official" one-call service for the state of Tennessee.
Tennessee One-Call is a shareholder in Progressive Partnering, Inc., a group of non-profit one-call centers that came together in 1997 to develop call center software that focused on performance rather than profits and directly addressed the call centers' needs. The result was GeoCall, call center management software which is now used in seven states.
###
For more information go to www.tnonecall.com
Tennessee One Call
Bill Turner, Executive Director
Tennessee One Call System, Inc.
1850 Elm Hill Pike
Nashville, TN 37210
Phone: 615-367-1110
Fax: 615-366-5021
Email: bturner@tnonecall.com
About KorTerra, Inc.
Since 1990, KorTerra has been the damage prevention industry’s most trusted partner in providing quality and comprehensive One Call ticket management software solutions. KorTerra works with Pipeline Companies, Utilities, Municipalities, Contract Locators, and One Call Centers to help them operate as efficiently as possible through the use of our industry-leading technology, while cutting costs by eliminating unnecessary manual processes. KorTerra’s unique position of collaborating directly with these companies in the damage prevention industry has allowed us to build a compilation of industry-wide knowledge and best practices that few companies possess. KorTerra's current One Call ticket management operations process over 25,000,000 tickets annually. In addition to One Call ticket management software, KorTerra provides process consulting and software training services to ensure operations are streamlined and functional throughout all areas of an organization. To learn more about KorTerra, please visit www.korterra.com, or contact via telephone at 952.368.1911.
For additional information contact:
Press Contact(s):
Aimee Wendland, Marketing Manager
KorTerra, Inc.
18946 Lake Drive East
Chanhassen, MN 55317
Tel: 952.368.1911 ext. 3157
Fax: 952.697.3141
Email: marketing@korterra.com
