FOR IMMEDIATE RELEASE
KorTerra Announces Advances in Automated Positive Response
Minneapolis, MN – June 8th, 2004 – KorTerra announced today advances in their Positive Response capabilities. KorTerra has four years of experience offering Positive Response functionality to their customers. The KorTerra Positive Response module automatically sends a locator’s completion information in the form of a positive response notification when they have completed their locates. When combined with KorTerra Mobile, the positive response information can be sent in real-time.
KorTerra offers three different types of positive response that can be used in conjunction with each other or as a single method for positive response. Along with positive response to a One Call Center, KorTerra offers positive response capabilities to contract locating companies that need to send positive response information back to their utility customers. Lastly, KorTerra has a positive response option that can send a notification to an excavator when locating work has been completed.
Added to KorTerra’s Positive Response Module is Positive Response Management functionality. Positive Response Management is a tool KorTerra users can use to track the statuses of their positive response notifications. The tool can be used to re-send failed positive response notifications individually or in batches. It is also used to track successful positive response for any positive response type (i.e. email, fax, ftp, etc.).
“Over the years, through understanding our clients’ needs and through our relationships with One Call Centers, KorTerra is able to discover and recognize how our software can improve operational processes,” said Chris Stendal, President, “KorTerra’s Positive Response Management is a perfect representation of this ability. We have created an automated method for our customers to comply with the One Call Center’s requirements for Positive Response combined with an easy to use tool that manages the response communications and streamlines processes.”
KorTerra prides themselves in being in-tune with their clients needs. Through their customer relationships they are made aware not only of individual client requirements but different trends in the damage prevention industry. These relationships allow KorTerra to quickly respond to those needs. For example, since the beginning of 2004 One Call Centers in both Michigan and Florida made positive response mandatory. KorTerra was able to rapidly take action and build the necessary positive response interfaces for their customers to be compliant with positive response capability in both states prior to the law taking effect. In addition to Michigan and Florida, KorTerra also interfaces with positive response capabilities to four other states that require positive response.
Along with new One Call Centers interfaces, KorTerra has added numerous utility positive response interfaces for their contract locator clients. KorTerra is committed to quickly adding positive response interfaces as other states mandate positive response.
About KorTerra, Inc.
Since 1990, KorTerra has been the damage prevention industry’s most trusted partner in providing quality and comprehensive One Call ticket management software solutions. KorTerra works with Pipeline Companies, Utilities, Municipalities, Contract Locators, and One Call Centers to help them operate as efficiently as possible through the use of our industry-leading technology, while cutting costs by eliminating unnecessary manual processes. KorTerra’s unique position of collaborating directly with these companies in the damage prevention industry has allowed us to build a compilation of industry-wide knowledge and best practices that few companies possess. KorTerra's current One Call ticket management operations process over 25,000,000 tickets annually. In addition to One Call ticket management software, KorTerra provides process consulting and software training services to ensure operations are streamlined and functional throughout all areas of an organization. To learn more about KorTerra, please visit www.korterra.com, or contact via telephone at 952.368.1911.
For additional information contact:
Press Contact(s):
Aimee Wendland, Marketing Manager
KorTerra, Inc.
18946 Lake Drive East
Chanhassen, MN 55317
Tel: 952.368.1911 ext. 3157
Fax: 952.697.3141
Email: marketing@korterra.com
