FOR IMMEDIATE RELEASE
New Internet Ticket Query Module Added to KorTerra Product Suite
Minneapolis, MN – August 28th, 2003 – KorTerra announced a new module for its product suite today. The Internet Ticket Query module is a web-based application that is an add-on module to the KorTerra Product Suite.
Internet Ticket Query is a web-based application that allows external or internal customers of locating operations to view the status of tickets that belong to them. The module is a real-time reporting tool showing how and when locates are being completed. Another added benefit to the Internet Ticket Query module is that management has real-time information to check the status of their operations via a web browser without having to access the full KorTerra application running on their desktop.
“Adding Internet Ticket Query (ITQ) to our suite of products is very exciting,” said Jeff Law, Product Manager, “Being able to offer ITQ to our customers allows them to communicate the status of tickets via an easy to use web interface. It allows KorTerra’s customers to show their internal or external customers how efficiently their tickets are being completed. In addition, ITQ acts as a positive response function in that it displays detailed locate information in an easily accessible format for excavators and utilities to view.”
The Internet Query tool has the ability to create two separate reports which contain valuable locate information. The Ticket Report shows comprehensive ticket history. The Operation Report shows ticket status by member code - how many tickets are outstanding, projects, completed, or late.
KorTerra is very pleased with the new module and is continuing to develop new modules and enhancements to their existing software product that help create additional benefits for their customers.
About KorTerra, Inc.
Since 1990, KorTerra has been the damage prevention industry’s most trusted partner in providing quality and comprehensive One Call ticket management software solutions. KorTerra works with Pipeline Companies, Utilities, Municipalities, Contract Locators, and One Call Centers to help them operate as efficiently as possible through the use of our industry-leading technology, while cutting costs by eliminating unnecessary manual processes. KorTerra’s unique position of collaborating directly with these companies in the damage prevention industry has allowed us to build a compilation of industry-wide knowledge and best practices that few companies possess. KorTerra's current One Call ticket management operations process over 25,000,000 tickets annually. In addition to One Call ticket management software, KorTerra provides process consulting and software training services to ensure operations are streamlined and functional throughout all areas of an organization. To learn more about KorTerra, please visit www.korterra.com, or contact via telephone at 952.368.1911.
For additional information contact:
Press Contact(s):
Aimee Wendland, Marketing Manager
KorTerra, Inc.
18946 Lake Drive East
Chanhassen, MN 55317
Tel: 952.368.1911 ext. 3157
Fax: 952.697.3141
Email: marketing@korterra.com
