|
Traditional methods used to route and dispatch tickets utilize data from the ticket, such as city, county or member code. In addition to routing by One Call ticket data, KorTerra provides another routing method that allows the ticket receiver to decide how the ticket should be routed. In both KorTerra Enterprise and KorWeb, Map-Based Routing provides users the functionality to draw their own polygons for routing purposes. With Map-Based Routing, users have unlimited routing options and a flexible way to balance the locating workload.
Draw Your Own Polygons
Users have the ability to draw polygons, on a map in KorWeb or KorTerra Enterprise, for routing purposes. The polygons represent the area to which tickets will be routed. A locator will typically be assigned one polygon, but can also be assigned multiple polygons. Polygons can be redrawn or reassigned at any time to accommodate changes in locating workload. Polygon changes are instantly applied in KorTerra Enterprise and KorWeb, and tickets will be automatically routed accordingly.
Monitor and Balance the Locating Workload
Routing tickets by user-drawn polygons allows for easy monitoring of the locating workload. The number of locates performed can be tracked per polygon. If one polygon is getting significantly more tickets than other polygons, the polygon can be reassigned or redrawn to balance the workload evenly across all locators.
Reporting and Analysis
By assigning locating work based on geographic polygons, reporting and analysis can be employed in each individual polygon, as well as across all polygons. A few examples of helpful reporting metrics include:
• Number of tickets received in each polygon
• Marked tickets vs. cleared tickets per polygon
• Number of tickets per type per polygon (tickets are processed in real-time)
Protect High Profile Facilities
One valuable way to apply map-based routing is to draw a polygon around high profile facilities. Tickets received within these polygons can be sent to a manager or more experienced locator, ensuring a precise locate.
|
