KorWeb Advanced Features
• Automated ticket routing and dispatching through predefined rules such as sorting on any field or lat/lon routing
• Complete multiple tickets at once
• Multiple detailed reports can be run, including One Call Audit, Audit Discrepancy, Tickets Received and Ticket Detail reports
• Flexible, configurable completion screen allowing for multiple completion options
• Ticket Mapping: a ticket map pinpoints all locates by their lat/long and displays them on a Google map
• Auditing: receive a daily audit of ticket discrepancies
• Electronic Ticket History and Ticket Searching: all information is available online with search and history functionality available
• Configurable Column Lists: sort on any column
• Simple ticket searching with a variety of criteria
• Configurable bar graph that sorts by ticket status: emergency, new and past due tickets
• Emergency notification via e-mail or text message
• Security restrictions by the Region/District and Menu levels
• Work Order Entry: create a locate ticket or work order for future documentation
• Search for emergency contact information based on geographic areas
• Side-by-side map & ticket views
• Color coded tickets by ticket type: routine, emergency, meet
• Ability to perform project tickets with multiple completions
• Tickets and their updated tickets are all linked together
• Display tickets in multiple formats (original One Call format, configurable template, etc.)
• Ability to add additional remarks to the ticket that can be read by the locator
• Interface to contract locator ticket systems
• Multi-browser compatible (iPad, mobile phones, Foxfire, etc.)
• Audit Trail: capture and date/time stamp all actions performed on a ticket
• Fully redundant, secure and climate controlled data center
Additional KorWeb Features:
• Facility Mapping: your facilities are displayed in relation to the One Call Center dig box provided
• Attachments Feature: attach pictures, videos or any other type of electronic file to a ticket Export to Excel, PDF, text, etc.
• Automated Positive Response: send Positive Response messages automatically to the One Call Center or excavator
• KorTerra Mobile Client: continue to process tickets with or without an internet connection
• ESRI Map Interface: Interface to a mobile application or interface to a web mapping service
