One Call Center Technical Services
KorTerra provides website building and creation services for One Call Centers, and if needed, their damage prevention partners, such as a utility coordinating committee. Our team of web experts have created countless new website looks and layouts, taking many of our clients out of the 1990’s and into the new millennium! We focus on an intuitive layout that enables visitors to easily navigate and find what they are looking for within the least amount of clicks. The latest website technologies are also employed in our site building. Video tools, clickable slide shows, photo galleries and RSS feeds are a few of the exciting features we incorporate into new sites.
One Call Center, Before and After Example
Organization and User Benefits
A new website from KorTerra can help your organization:
• Enhance communication between you and your clients or members
• Create a friendly & interactive site that encourages frequent visits
• Empower users to collect information through an easy to navigate, simple and clean layout
• Utilize web tracking and analytics to understand what is important to visitors
• Instantly upload new content yourself with easy administration tools - keep your site fresh!
Content Writing and Management
Along with website creation, KorTerra provides the option for you to add on our continuous content updating services if writing is not your forte. Since KorTerra has been a part of the damage prevention industry for over 20 years (and employs staff writers) we are able to provide our web clients with copyrighting services. Our company is well versed in One Call, utility, municipal, pipeline, contract locating services, and can write robust articles or press releases based on limited direction. New article content can be created and posted on a per month basis or contracted on-demand. Consistently updating site content is crucial to maintaining site relevance and performing well on search engine pages.
Self Administration Tools
All of our websites come with their own administration site and tools, allowing our clients to make any site content changes they want easily and instantly! You are not required to go to a third party to “ask” if they can post new content- you have the power to do any and all changes yourself. The site administration tools are similar to creating a Microsoft Word document, so if you have those skills you also possess the skills to create and post website content.
Web Tracking and Analytics
To truly make the most of your web presence, you need to know exactly who is going to your site and what they are doing there. KorTerra provides monthly web tracking reports, detailing who has been to your site, how long they were there, what pages they clicked on, what terms people use in search engines to find your organization, and many others. This information allows you to make informed decisions based on the actions of your prospective clients or users. By empowering yourself with this knowledge, you can track if a promotion or advertisement was followed, if an email blast was well received or rate the relevance of your site content based which pages are visited most often. Total site visitors are also tallied for the month, allowing you to keep track of ongoing site traffic and watch for any spikes or dips in your average site visitor count.
Damage Prevention Organization Websites
KorTerra also extends our web creation and hosting abilities to other organizations involved in the One Call industry. To help promote enhanced communications in the One Call and damage prevention community, KorTerra builds custom websites for regional organizations free of charge. If you know of a local organization that would benefit from an enhanced website with tools such as events calendars, document sharing and instant article publishing, KorTerra can work with you and them to find a beneficial solution for all parties.
An example of this service at work is the Prairieland Utility Coordinating Committee website in Minnesota. As of 2009 the PUCC did not have a website to promote their organization or list the many meetings that they hold annually. Through KorTerra’s involvement in the PUCC and commitment to aiding our One Call Center partner in Minnesota (Gopher State One Call), KorTerra created and now hosts a brand new website for the PUCC.
Damage Prevention Partner Example
