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KorTerra KorWeb ticket management

KorWeb Ticket Management

  • KorWeb Software Suite

    KorWeb is a web-based One Call ticket management system created to increase efficiency in locating and ticket processing, while cutting costs by eliminating unnecessary manual processes.

    KorWeb is used by contract locators, One Call Centers, utilities, municipalities and pipeline companies to protect underground facilities, prevent service interruptions and allow excavators and homeowners to dig safely.

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    KorWeb Features

    Below is a listing of the KorWeb’s features, built utilizing KorTerra’s extensive knowledge of the damage prevention industry, and a description of the specific value they will bring to your company. KorTerra also provides a set of additional applications that can be implemented into KorWeb to manage Positive Response, view facility maps, and incorporate a wireless mobile solution.

    We have two editions of KorWeb - standard and advanced. Click here to compare the two. 

     

    Dashboards

    Dashboards

    My Dashboard and System Dashboard were developed specifically with the user in mind, enhancing individual and operational ticket management. Various interactive widgets are available to customize the user environment which provides users with quick access to active and completed tickets.
    GIS Integration

    GIS Integration

    A ticket map pinpoints all locates by their latitude and longitude and displays them on an electronic street map. A locator is able to map out their whole day, and know the best route to take from each dig site, by utilizing this mapping technology. The map is continuously updated through a wireless internet connection, which allows the locator to retrieve new locate tickets. New pinpoints are automatically added to the ticket map as new locate tickets are assigned. In addition to ticket mapping, Facility Mapping is also available to electronically view your company’s underground assets, which aids in routing locates, onsite locating and clearing tickets.

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    Automated Ticket Routing and Dispatching

    Automated Ticket Routing and Dispatching

    KorWeb can greatly reduce or even eliminate manual processes previously required to route and dispatch utility locate tickets. The system can sort and distribute locate tickets based on predefined rules provided by the KorWeb client. Such rules could include sorting locate tickets by geographic area (e.g. latitude and longitude), township or CDC code. When a locate ticket is received by KorWeb, the system knows who to send it to and automatically dispatches that locate ticket, with no manual processes involved whatsoever.

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    Attachments

    Attachments

    Enhance your audit trail with photographs and other documentation you can upload from any device and keep attached to your ticket forever.

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    Custom Completion Screen

    Custom Completion Screen

    Customize your completion screen to collect information specific to your damage prevention processes, ensuring all internal, regulatory, and public outreach activities are recorded. By gathering specific locate data, all actions taken in the field can be tracked and reported on for internal and compliance purposes.

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    Region District Security

    Region District Security

    Region District Security provides your organization with the security you need to restrict access and visibility across both your office and field personnel.

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    Reporting

    Reporting

    Reporting and advanced reporting catapult your business capabilities beyond ticket efficiency. Customized reporting gives you the tools to improve your decision-making and optimize performance.

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    Response Management

    Response Management

    Automatically send a Positive Response to One Call Center, the excavator, or both. Have instant access to all the Positive Response messages you’ve sent, and conduct reporting on failed responses. Eliminate steps in sending and clearing tickets.

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    Search Results Displayed on a Map

    Search Results Displayed on a Map

    View current or historic ticket locations on a customizable map to optimize workload balance and create efficiency for locator routes.

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    Sketching

    Sketching

    Clarify the content in your images and other audit trail documentation with additional notes, shapes, arrows, or free-hand drawings. This tool works from your desktop or mobile device.

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    Ticket Splitting

    Ticket Splitting

    Whether you need duplicate tickets so that multiple parties can complete a locate, or you need to prevent too many parties from showing up to complete the same locate, this tool accommodates your workflow. You get the right parties involved without extra work or confusion, and all of your documentation is merged for one Positive Response.

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    Utility to Contractor Locator Interface

    Utility to Contractor Locator Interface

    This tool offers you complete peace of mind with control over the receipt and dispatching of tickets, and the positive response to OCC. One Call Center tickets are sent to KorWeb where you can either review tickets to disperse manually, or automatically forward tickets to a contract locator. You maintain full visibility of all tickets, and you have a record of them for any reports you need to run.

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    Automated Emergency Notification

    KorWeb automatically emails, pages, or sends a text message to users to alert them of emergency locate tickets. When KorWeb receives the emergency locate ticket, a notification is immediately dispatched by the system without any manual process involved. Notification can be sent to multiple people and the system can differentiate which people to send to based on the time of day. For example, there might be a different person or group of people contacted after 5:00 PM than would be contacted during the day.

    Auditing

    KorTerra runs a daily audit of locate tickets received, missing locate tickets and unexpected tickets for all KorWeb users. If a user would like to receive this complimentary report, they simply let KorTerra know, and we email a daily PDF listing any ticket discrepancies found specifically within their organization.

    Electronic Ticket History and Ticket Searching

    KorWeb ticket management saves and archives all locate tickets electronically, leaving you with a 100% accurate record of all locate tickets completed. Locate tickets are easily searched for in either the Production Database, which is for eighteen month ticket information storage, or the Archive Database, which stores locate tickets for the long term. Your data is never lost or erased, making the system much more reliable and easy to search than a paper locate ticket tracking system.

    Secure Hosting

    The KorWeb system is hosted in a highly secure, fully redundant Tier 3 data center. The data center is staffed and monitored 24 hours a day, 365 days a year. In addition to the on-site staffing, there are a number of system monitors in place which constantly monitor the performance of the KorWeb software and hardware environment. If any process is performing below our high standards, the system notifies our staff of the issue. This allows us to correct the potential trouble condition before it can become a problem. KorTerra performs nightly system backups, rotates backups off-site and maintains redundant server hardware, network equipment and power systems to ensure maximum uptime. All communications between KorWeb and your One Call Center are monitored to ensure data exchange is always at peak performance.

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  • advanced desktop no background

    KorWeb Editions

    KorTerra offers KorWeb Ticket Management for utilities, pipelines, locators and municipalities to manage their incoming one call locate tickets. All versions of KorWeb provide ticket receiving, processing, sorting, storing and ticket completion online. By packaging different levels of technology and features in the two KorWeb editions, users are given the ability to select which option best fits their damage prevention processes.

    KorWeb: KorWeb is a robust set of ticket management functions used by utilities and locators. The system accommodates multiple locators and multiple geographic areas, all accessing their company data through one KorWeb database. Transferring tickets, sharing ticket information and company-wide reporting are common in this edition. This is the most popular version of KorWeb.

    KorWeb Advanced: KorWeb Advanced provides all the features of KorWeb, plus additional advanced reporting and communications features. KorWeb Advanced is designed for the exporting and analysis of specialized data. This edition may appeal to users who need to collect various damage prevention data and interpret for business intelligence purposes. Advanced reporting also allows management an in depth view of company operations, which may help in decision making, cutting costs and identifying areas of improvement.

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    Features Standard Advanced Enterprise
    Ticket Receiving & Dispatch      
    Automated Ticket Dispatching & Routing checkbox checkbox checkbox
    Automated Ticket Screening Optional Optional Optional
    Map Based Routing  Optional Optional checkbox
    Client Branding   checkbox checkbox
    Ticket Splitting Optional Optional Optional
    Ticket Messenger Optional Optional Optional
    Email Tickets to Users checkbox checkbox checkbox
    XML FTP & Email Ticket Reception checkbox checkbox checkbox
    Due Date Extension   checkbox checkbox
           
    Mobile Capabilities      
    KorWeb App  Optional Optional checkbox
    Mobile Client Optional Optional Optional
           
    Ticket Monitoring      
    My Dashboard checkbox checkbox checkbox
    System Dashboard   checkbox checkbox
    Automated Emergency Notification checkbox checkbox checkbox
    Multi User Ticket Notifications   checkbox checkbox
    Nightly Ticket Reception Auditing checkbox checkbox checkbox
    Ticket Audit Trail checkbox checkbox checkbox
           
    Ticket Views & Completion      
    Attachments Optional Optional checkbox
    Sketching Optional Optional Optional
    Positive Response to Excavator (Email) Optional Optional checkbox
    Positive Response to Excavator (Email + Fax) Optional Optional Optional
    Positive Response to Excavator (Email + Fax + Voice) Optional Optional Optional
    Positive Response to Excavator with Attachments Optional Optional Optional
    Positive Response to One Call Center checkbox checkbox checkbox
    Response Management checkbox checkbox checkbox
    Partial Ticket Completion (Projects) checkbox checkbox checkbox
    Project Ticket Tracking checkbox checkbox checkbox
    Configurable Locate Action Codes checkbox checkbox checkbox
    Standard One Call Ticket Display Format checkbox checkbox checkbox
    Unified Ticket Display (KorTerra Format)   checkbox checkbox
    Ticket Type Differentiation (Emergency, Meet, Routine) checkbox checkbox checkbox
    Ticket Completion Remarks checkbox checkbox checkbox
    Work Order Entry   checkbox checkbox
    Work to Begin Indicators checkbox checkbox checkbox
           
    Mapping      
    Facility Mapping Optional Optional checkbox
    Map Based Routing Optional Optional checkbox
    Mapped Dig Box checkbox checkbox checkbox
    Map Annotations Optional Optional Optional
           
    Searching      
    Standard Ticket Search (Dispatch Box) checkbox checkbox checkbox
    Advanced Ticket Search checkbox checkbox checkbox
    Search Results Displayed on a Map checkbox checkbox checkbox
           
    Reporting & Auditing      
    Audit Discrepancy Report checkbox checkbox checkbox
    One Call Audit Report checkbox checkbox checkbox
    Detail by Member Code checkbox checkbox checkbox
    Detail by Operator checkbox checkbox checkbox
    Detail by Mobile checkbox checkbox checkbox
    Latest by Member Code checkbox checkbox checkbox
    Summary by Member Code checkbox checkbox checkbox
    Summary by Operator checkbox checkbox checkbox
    Summary by Mobile checkbox checkbox checkbox
    Summary by Month by Member Code   checkbox checkbox
    Summary by Month by Member Code by Operator   checkbox checkbox
    Summary by Month by Operator   checkbox checkbox
    Summary by Month by Mobile   checkbox checkbox
    Late Tickets by Member Code checkbox checkbox checkbox
    Late Tickets by Month by Member Code   checkbox checkbox
    Late Tickets by Month by Mobile   checkbox checkbox
    Late Tickets by Operator checkbox checkbox checkbox
    Late Tickets by Mobile checkbox checkbox checkbox
    Ticket Detail checkbox checkbox checkbox
    Tickets Received Detail checkbox checkbox checkbox
    Tickets Received Summary by District checkbox checkbox checkbox
    Tickets Received Summary by Mobile checkbox checkbox checkbox
    Tickets Received Summary by City checkbox checkbox checkbox
    Tickets Received Summary by Priority checkbox checkbox checkbox
    Custom Reporting Tool   checkbox checkbox
    Exportable Reports (Excel & PDF) checkbox checkbox checkbox
    Quality Assurance Auditing checkbox checkbox checkbox
    Minimum 6 Years’ Worth of Online Data Storage checkbox checkbox checkbox
           
    Business Intelligence      
    Map Analysis Optional Optional Optional
    Attachment Disk Usage Widget   checkbox checkbox
    Multi-Mobile Ticket Map Widget   checkbox checkbox
    Multi-Mobile Ticket Radar Map Widget   checkbox checkbox
    My Completion Types Widget   checkbox checkbox
    My Open Tickets by Due Date Widget   checkbox checkbox
    My Team Open Tickets by Due Date Widget   checkbox checkbox
    My Teams’ Late Ticket Trends Widget   checkbox checkbox
    My Teams’ Tickets Widget   checkbox checkbox
    My Tickets Widget checkbox checkbox checkbox
    Note to Self Widget checkbox checkbox checkbox
    Open Tickets Widget checkbox checkbox checkbox
    Open vs. Completed Today Widget   checkbox checkbox
    Multi-Mobile Ticket Radar Map Widget   checkbox checkbox
    Phonebook Widget   checkbox checkbox
    Stopwatch Widget   checkbox checkbox
    Team Completion Types Widget   checkbox checkbox
    Team Open vs. Completed Today Widget   checkbox checkbox
    Ticket Load Balancing Widget   checkbox checkbox
    Tickets Transmitted in Past Week Widget   checkbox checkbox
    Weather Widget   checkbox checkbox
    See Reporting & Auditing Section checkbox checkbox checkbox
           
    Public Awareness      
    Public Awareness Program Optional Optional Optional
           
    System Integration      
    Custom Completion Screen Optional Optional Optional
    Custom System Interface Optional Optional Optional
    KorWeb Stand Alone Environment Optional Optional Optional
    Utility to Contractor Interface Optional Optional checkbox
           
    Maintenance      
    Defined Region & Districts   checkbox checkbox
    Region District Security Optional Optional checkbox
    Phone Book checkbox checkbox checkbox
    Operator Maintenance    checkbox checkbox
           
    Support       
    Support for Unlimited Numbers of Users checkbox checkbox checkbox
    Upgrades & Maintenance checkbox checkbox checkbox
    Exclusive Access to KorTerra Member Area checkbox checkbox checkbox
    Online Training Videos checkbox checkbox checkbox
    Onsite Client Training Optional Optional Optional
    Virtual Training Optional Optional Optional
           
    Data Security       
    Data Center Redundancy  checkbox checkbox checkbox
    Data Integrity checkbox checkbox checkbox
    Network Redundancy checkbox checkbox checkbox
    Server Redundancy checkbox checkbox checkbox
  • KorWeb Mobile Suite

    Give field users the advantages of KorWeb from anywhere. Our mobile options give you the ability to complete, organize, and optimize tickets on the go. Stay on task and updated, even when you lose your internet connection.

    KorWeb AppKorWeb App

    This downloadable app streamlines ticket processing, enabling users to complete their work on their phones or tablets regardless of an internet connection. The map displays all the user’s tickets, organizing them according to ticket priority, and can also give driving directions between locations. The app automatically syncs with the KorWeb software, providing an instant response to new ticket information.

    The app has a logical flow, making it very intuitive and easy to learn.

    Features:

    • Manage tickets while in the field
    • Eliminate extended travel times with map view
    • Submit Positive Response from place of locate
    • Attach photos, videos and other documentation to tickets directly from mobile device
    • Mobile Client

     

    Windows Mobile Client

    KorTerra Windows Mobile Client allows locators to work in any location, with or without a wireless connection. All locate tickets are uploaded onto the mobile device through a wireless internet connection. The mobile device continues to receive updated information, such as new locate tickets, through that wireless connection. Should that connection ever be lost, KorTerra Mobile Client allows the user to keep working as if they were still connected.

    mobile client windows tabletNew data can continue to be stored by the locator, and is saved in a queue to be sent back to their One Call ticket management system, until a connection is restored. Whenever a wireless internet connection returns, all saved data will be transferred automatically and new data, such as new tickets to locate, will be delivered to the mobile.

    Features:

    • Locate without a live internet connection
    • Sort tickets in locate order 
    • View tickets & maps in the field
    • Audio alert for emergency tickets

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    korweb mobile devices home

  •  KorWeb Benefits

     It's not just about the numerous convenient features that are standard in our software, nor is it about the ample customization possibilities. You need a solution that   makes sense to use as a business. Here are some of the primary benefits of KorWeb:

     (Click here to download or print our product sheet)

    Paperless Benefits

    There are many time saving technologies that can be utilized through an electronic One Call ticket management system that paper locate ticket processing cannot perform. Locate ticket searching, reporting, auditing, automated Positive Response, ticket and facility mapping, due date tracking and mobile ticket processing technology each save a considerable amount of time and resources. Fax, printer and paper costs are all eliminated by using an electronic system. Locate ticket reception reliability is also increased by using electronic transmission methods such as FTP or email.

    Web-Based Access

    Since KorWeb is a web-based locate ticket management system, it is accessible wherever there is an internet connection available. All locate ticket information is updated through the internet in real-time, so every KorWeb user always has the latest information available. The web-based system utilizes a centralized database maintained by KorTerra, which eliminates the need for clients to execute uploads or downloads. Any changes or upgrades to the system are performed automatically by KorTerra.

    Quick Setup and Implementation

    KorWeb system setup is extremely quick! New KorWeb clients are typically up and running within hours of submitting an implementation request. KorWeb is easy to rollout to an organization’s users because everyone has access to the new site through the internet, eliminating the installation step on each user’s computer. KorWeb’s intuitive layout allows the user to quickly learn to navigate the system. Should an organization want to enhance employee skill level in any of KorWeb’s applications, a variety of training seminars are available from KorTerra.

    Cost Effective Software

    KorWeb software is among the most cost effective underground utility locate software available because it is a web-based system. There is no software or hardware to purchase or upgrade, no annual support fees, no upfront fees for ticket management products and you only pay for the locate tickets you receive. New versions of KorWeb or version updates are automatically provided by KorTerra at no cost, and newer versions of the system never have to be purchased. Advanced features can be purchased to further enhance your KorWeb software.

    Support

    Our team of support experts is ready to assist you the instant you have a question about KorWeb. Support requests are addressed the moment they arrive, with a member of our support team walking you through every step necessary to resolve your issue. KorWeb clients have given us rave reviews on our client support – click here to read a few of their insights about KorTerra’s support services.

Contact Support

KorTerra has built the most knowledgeable and responsive client support team in the damage prevention industry! Contact Support here.

Contact Sales

Ready to sign up for KorWeb? Want to schedule a demo? Just need someone to reach out with more information? Fill out this form and we will reply soon!

Access the Community

Connect with other KorWeb users in our forum, or look through all the resources we have for both KorWeb and Damage Prevention! Must be a KorWeb user to log in.