Behind the Growth: How Metronet Streamlined Locate and Productivity Management
For a fast-growing internet service provider, delivering the best quality service goes beyond infrastructure; it demands operational precision. With a vast presence in 100+ communities across 13 states, Metronet was scaling access at an impressive pace. Behind the growth, their damage prevention and locate management efforts were falling behind.
Metronet knew they were investing heavily in protecting their facilities, but what they didn’t know yet was how much that effort was truly costing them. The absence of actionable data and streamlined operations created a slew of costly assumptions, and no clear answers.
The Challenge: Missing Visibility, Missed Opportunities
Before partnering with KorTerra, Metronet had limited insight into the true cost of their damage prevention and locate management. Key areas like claims tracking, third-party performance, and even internal workflows lacked consistent documentation. As a company focused on expansion and service quality, Metronet needed deeper insights to uncover savings and unlock efficiency where it mattered most.
Solution Driven with KorTerra: Turning Insights into Operational Power
As part of Metronet’s mission to scale efficiently and reduce costly unknowns, Metronet partnered with KorTerra to streamline their damage prevention and locate management processes. The result was a simplified, data-driven approach that introduced greater control and visibility across their processes.
- Quantifiable Cost and Tax Insights: Visibility into data and detailed reporting allowed Metronet to clearly document costs associated with damage prevention, enabling smarter reinvestment strategies and significant tax deductions.
- Stronger Oversight of Third Parties: With a heightened understanding of excavator and locator activities, Metronet gained more control over third-party performance and accountability.
- Improved Performance Tracking: Real-time insights into ticket volume trends, workflows, and damage related costs gave Metronet a clearer picture of where resources were most needed.
The Results: Efficiency, Growth, and Reinvestment
✅ 14% increase in eligible tax deductions: In less than a year, improved documentation and visibility Metronet uncovered new opportunities to streamline processes, improve performance, and unlock measurable business outcomes.
✅ Tripled fiber installation volume compared to the previous year: Stronger resource allocation allowed Metronet to scale without overextending internal teams or resources.
✅ 10-20% reduction in costs from internal ticket screening: By automating the ticket review process, Metronet minimized manual review time and errors allowing more focus on higher priority tasks and reducing operational waste that previously drained their budget.
Stated by Metronet’s Director of Locating, Jason Poyser:
“The same top notch customer service expectations that we have as a business are mirrored by the KorTerra teams. From the sales process to implementation, it was a fast and painless process.”
A Smarter Way to Scale: Building on a Firmer Foundation
By implementing KorTerra’s Locate and Productivity Management solutions, Metronet has established a stronger, more strategic foundation for future growth.
At KorTerra we’re proud to collaborate with forward-thinking organizations like Metronet that are committed to driving innovation and operational excellence.
About KorTerra, Inc.
KorTerra is the leading provider of damage prevention software, protecting billions of dollars in underground infrastructure. For over 30 years, the leading stakeholders in gas distribution, pipeline operation, telecommunications, electric distribution, contract locating, and city, county, and state governments have trusted KorTerra as their damage prevention solution. KorTerra helps mitigate risk and ensure the safety of field personnel by providing secure software platforms for processing 811 locate tickets, tracking and reporting asset damages, meeting regulatory compliance, and more. Explore additional solutions at korterra.com and follow KorTerra on LinkedIn.
Media Contact:
Paige Nygaard – KorTerra, Inc.
952.368.1911
marketing@korterra.com