Managing water, sewer, and stormwater systems for over 51,000 residents is no small task, and for the City of La Crosse, outdated processes were creating major roadblocks. The city’s locate operations relied on a fax-to-email-to-automatic-print system that had been in place for years but was rapidly becoming inoperable Tickets had to be physically printed, which not only wasted time but also increased the risk of emergency requests being overlooked.
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