Enhancing 811 Response Efficiency: A Collaborative Approach 

The Associated General Contractors of America’s (AGC) Underground Damage Prevention Survey offers valuable insights into the challenges affecting the 811 system. Among its findings, response delays remain a significant concern, with telecom companies contributing to 49% of these delays, compared to 24% attributed to water utilities. 

At KorTerra, we view these statistics not as opportunities for blame but as an urgent call to action. Improving 811 response efficiency requires a collaborative effort from all stakeholders in the damage prevention ecosystem. By fostering partnerships and focusing on solutions, we can drive meaningful improvements in the system’s reliability and effectiveness. 

Strategies for Driving Positive Change 

  • Clearer Communication 
    Open and consistent communication between utility companies and contractors is key to reducing misunderstandings and accelerating response times. 
  • Enhanced Training 
    Providing comprehensive training ensures that all parties—utility operators, contractors, and locators—are equipped with the latest best practices for damage prevention and response. According to the Construction Industry Institute, well-trained workers are 20-25% more effective in adhering to safety and procedural protocols, which can significantly reduce damages. 
  • Technology-Driven Solutions 
    Implementing advanced software tools streamlines the ticketing process, offering real-time updates and seamless coordination to keep projects on track. The Common Ground Alliance’s DIRT report notes that 26.23% of damages occur due to a failure to notify a one-call center, underscoring the importance of efficient ticket management and communication. 
  • Collaborative Engagement 
    Regular meetings between utilities, contractors, and regulatory organizations foster a culture of shared responsibility and continuous improvement. 

By leveraging these strategies, the industry can work together to deliver timely and effective 811 responses while prioritizing the safety of workers and communities. 

A Path Toward Progress 

The AGC survey provides a crucial benchmark for understanding where the 811 system stands today and how it can improve. It highlights the importance of coming together—utility providers, contractors, and technology partners—to address challenges, share innovative ideas, and create a safer, more efficient future for all. 

At KorTerra, we remain committed to supporting the damage prevention industry with technology and expertise that empower stakeholders to succeed. Together, we can set new standards for collaboration, efficiency, and safety in underground utility operations. 


About KorTerra, Inc.

KorTerra is the leading provider of damage prevention software, protecting billions of dollars in underground infrastructure. For over 30 years, the leading stakeholders in gas distribution, pipeline operation, telecommunications, electric distribution, contract locating, and city, county, and state governments have trusted KorTerra as their damage prevention solution. KorTerra helps mitigate risk and ensure the safety of field personnel by providing secure software platforms for processing 811 locate tickets, tracking and reporting asset damages, meeting regulatory compliance, and more. Explore additional solutions at korterra.com and follow KorTerra on LinkedIn.

Media Contact:
Paige Nygaard – KorTerra, Inc.
952.368.1911
marketing@korterra.com

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