From Manual to Mastery: How Kingbrook Rural Water Streamlined Locate Management
When your water system spans nearly 3,000 miles of pipeline and serves over 5,300 customers, you don’t have the time for inefficiency. For Kingbrook Rural Water, keeping pace with growth wasn’t just about maintaining service, it was about rethinking how they managed the increasing volume of locate tickets.
The Challenge: Navigating a Surge in Locate Tickets
As rural fiber projects expanded near Kingbrook’s infrastructure, the organization faced a 39% increase in locate ticket volume. Their existing process (relying on emailed tickets and manual assignments via service area maps) proved insufficient. The administrative burden grew, and the risk of errors loomed large.
Kingbrook needed a solution that could automate and streamline their locate management without necessitating additional staff.
Partnering with KorTerra: Embracing Automation and Insight
Seeking to modernize their operations, Kingbrook turned to KorTerra. The collaboration introduced a suite of tools designed to enhance efficiency.
- Automated Ticket Screening: By leveraging KorTerra’s facility mapping data, Kingbrook could effectively screen tickets where their assets were not at risk, reducing unnecessary field visits.
- Enhanced Reporting Capabilities: Real-time data analysis provided insights into ticket volumes and workflows, enabling informed decision-making.
- Streamlined Operations: Automation tools eliminated manual administrative tasks, freeing up valuable time for the office team.
The Results: Efficiency Gains and Cost Savings
The implementation of KorTerra’s solutions yielded significant benefits:
✅ 30% Reduction in Truck Rolls: By avoiding over 50 unnecessary truck rolls per week, Kingbrook saved approximately $364 per roll, amounting to substantial cost savings.
✅ 400+ Hours of Administrative Time Saved Annually: Automation reduced the time spent on tasks like printing and dispersing tickets, allowing staff to focus on higher-value activities.
✅ Elimination of the Need to Hire Additional Locators: Despite the surge in ticket volume, the efficiency gains negated the necessity to expand the workforce.
As Kingbrook’s General Manager aptly stated:
“I’ve always been a firm believer that if you can’t measure it, you can’t improve it. The automation and reporting capabilities we’ve gained since implementation have already provided tremendous value to our organization.”
Looking Ahead: A Commitment to Excellence
Through their partnership with KorTerra, Kingbrook Rural Water System has not only navigated the challenges of increased ticket volumes but has also positioned itself for sustained operational excellence. The integration of advanced tools and automation has empowered the organization to enhance service delivery while maintaining a strong focus on safety and efficiency.
At KorTerra, we’re proud to support organizations like Kingbrook Rural Water System in their journey toward optimized locate management and damage prevention.
About KorTerra, Inc.
KorTerra is the leading provider of damage prevention software, protecting billions of dollars in underground infrastructure. For over 30 years, the leading stakeholders in gas distribution, pipeline operation, telecommunications, electric distribution, contract locating, and city, county, and state governments have trusted KorTerra as their damage prevention solution. KorTerra helps mitigate risk and ensure the safety of field personnel by providing secure software platforms for processing 811 locate tickets, tracking and reporting asset damages, meeting regulatory compliance, and more. Explore additional solutions at korterra.com and follow KorTerra on LinkedIn.
Media Contact:
Paige Nygaard – KorTerra, Inc.
952.368.1911
marketing@korterra.com