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KorTerra damage prevention software suite

KorWeb Editions

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KorWeb Editions

KorTerra offers KorWeb Ticket Management for utilities, pipelines, locators and municipalities to manage their incoming one call locate tickets. All versions of KorWeb provide ticket receiving, processing, sorting, storing and ticket completion online. By packaging different levels of technology and features in the two KorWeb editions, users are given the ability to select which option best fits their damage prevention processes.

KorWeb: KorWeb is a robust set of ticket management functions used by utilities and locators. The system accommodates multiple locators and multiple geographic areas, all accessing their company data through one KorWeb database. Transferring tickets, sharing ticket information and company-wide reporting are common in this edition. This is the most popular version of KorWeb.

KorWeb Advanced: KorWeb Advanced provides all the features of KorWeb, plus additional advanced reporting and communications features. KorWeb Advanced is designed for the exporting and analysis of specialized data. This edition may appeal to users who need to collect various damage prevention data and interpret for business intelligence purposes. Advanced reporting also allows management an in depth view of company operations, which may help in decision making, cutting costs and identifying areas of improvement.

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Features Standard Advanced Enterprise
Ticket Receiving & Dispatch      
Automated Ticket Dispatching & Routing checkbox checkbox checkbox
Automated Ticket Screening Optional Optional Optional
Map Based Routing  Optional Optional checkbox
Client Branding   checkbox checkbox
Ticket Splitting Optional Optional Optional
Ticket Messenger Optional Optional Optional
Email Tickets to Users checkbox checkbox checkbox
XML FTP & Email Ticket Reception checkbox checkbox checkbox
Due Date Extension   checkbox checkbox
       
Mobile Capabilities      
KorWeb App  Optional Optional checkbox
Mobile Client Optional Optional Optional
       
Ticket Monitoring      
My Dashboard checkbox checkbox checkbox
System Dashboard   checkbox checkbox
Automated Emergency Notification checkbox checkbox checkbox
Multi User Ticket Notifications   checkbox checkbox
Nightly Ticket Reception Auditing checkbox checkbox checkbox
Ticket Audit Trail checkbox checkbox checkbox
       
Ticket Views & Completion      
Attachments Optional Optional checkbox
Sketching Optional Optional Optional
Positive Response to Excavator (Email) Optional Optional checkbox
Positive Response to Excavator (Email + Fax) Optional Optional Optional
Positive Response to Excavator (Email + Fax + Voice) Optional Optional Optional
Positive Response to Excavator with Attachments Optional Optional Optional
Positive Response to One Call Center checkbox checkbox checkbox
Response Management checkbox checkbox checkbox
Partial Ticket Completion (Projects) checkbox checkbox checkbox
Project Ticket Tracking checkbox checkbox checkbox
Configurable Locate Action Codes checkbox checkbox checkbox
Standard One Call Ticket Display Format checkbox checkbox checkbox
Unified Ticket Display (KorTerra Format)   checkbox checkbox
Ticket Type Differentiation (Emergency, Meet, Routine) checkbox checkbox checkbox
Ticket Completion Remarks checkbox checkbox checkbox
Work Order Entry   checkbox checkbox
Work to Begin Indicators checkbox checkbox checkbox
       
Mapping      
Facility Mapping Optional Optional checkbox
Map Based Routing Optional Optional checkbox
Mapped Dig Box checkbox checkbox checkbox
Map Annotations Optional Optional Optional
       
Searching      
Standard Ticket Search (Dispatch Box) checkbox checkbox checkbox
Advanced Ticket Search checkbox checkbox checkbox
Search Results Displayed on a Map checkbox checkbox checkbox
       
Reporting & Auditing      
Audit Discrepancy Report checkbox checkbox checkbox
One Call Audit Report checkbox checkbox checkbox
Detail by Member Code checkbox checkbox checkbox
Detail by Operator checkbox checkbox checkbox
Detail by Mobile checkbox checkbox checkbox
Latest by Member Code checkbox checkbox checkbox
Summary by Member Code checkbox checkbox checkbox
Summary by Operator checkbox checkbox checkbox
Summary by Mobile checkbox checkbox checkbox
Summary by Month by Member Code   checkbox checkbox
Summary by Month by Member Code by Operator   checkbox checkbox
Summary by Month by Operator   checkbox checkbox
Summary by Month by Mobile   checkbox checkbox
Late Tickets by Member Code checkbox checkbox checkbox
Late Tickets by Month by Member Code   checkbox checkbox
Late Tickets by Month by Mobile   checkbox checkbox
Late Tickets by Operator checkbox checkbox checkbox
Late Tickets by Mobile checkbox checkbox checkbox
Ticket Detail checkbox checkbox checkbox
Tickets Received Detail checkbox checkbox checkbox
Tickets Received Summary by District checkbox checkbox checkbox
Tickets Received Summary by Mobile checkbox checkbox checkbox
Tickets Received Summary by City checkbox checkbox checkbox
Tickets Received Summary by Priority checkbox checkbox checkbox
Custom Reporting Tool   checkbox checkbox
Exportable Reports (Excel & PDF) checkbox checkbox checkbox
Quality Assurance Auditing checkbox checkbox checkbox
Minimum 6 Years’ Worth of Online Data Storage checkbox checkbox checkbox
       
Business Intelligence      
Map Analysis Optional Optional Optional
Attachment Disk Usage Widget   checkbox checkbox
Multi-Mobile Ticket Map Widget   checkbox checkbox
Multi-Mobile Ticket Radar Map Widget   checkbox checkbox
My Completion Types Widget   checkbox checkbox
My Open Tickets by Due Date Widget   checkbox checkbox
My Team Open Tickets by Due Date Widget   checkbox checkbox
My Teams’ Late Ticket Trends Widget   checkbox checkbox
My Teams’ Tickets Widget   checkbox checkbox
My Tickets Widget checkbox checkbox checkbox
Note to Self Widget checkbox checkbox checkbox
Open Tickets Widget checkbox checkbox checkbox
Open vs. Completed Today Widget   checkbox checkbox
Multi-Mobile Ticket Radar Map Widget   checkbox checkbox
Phonebook Widget   checkbox checkbox
Stopwatch Widget   checkbox checkbox
Team Completion Types Widget   checkbox checkbox
Team Open vs. Completed Today Widget   checkbox checkbox
Ticket Load Balancing Widget   checkbox checkbox
Tickets Transmitted in Past Week Widget   checkbox checkbox
Weather Widget   checkbox checkbox
See Reporting & Auditing Section checkbox checkbox checkbox
       
Public Awareness      
Public Awareness Program Optional Optional Optional
       
System Integration      
Custom Completion Screen Optional Optional Optional
Custom System Interface Optional Optional Optional
KorWeb Stand Alone Environment Optional Optional Optional
Utility to Contractor Interface Optional Optional checkbox
       
Maintenance      
Defined Region & Districts   checkbox checkbox
Region District Security Optional Optional checkbox
Phone Book checkbox checkbox checkbox
Operator Maintenance    checkbox checkbox
       
Support       
Support for Unlimited Numbers of Users checkbox checkbox checkbox
Upgrades & Maintenance checkbox checkbox checkbox
Exclusive Access to KorTerra Member Area checkbox checkbox checkbox
Online Training Videos checkbox checkbox checkbox
Onsite Client Training Optional Optional Optional
Virtual Training Optional Optional Optional
       
Data Security       
Data Center Redundancy  checkbox checkbox checkbox
Data Integrity checkbox checkbox checkbox
Network Redundancy checkbox checkbox checkbox
Server Redundancy checkbox checkbox checkbox

Access the Community

Connect with other KorWeb users in our forum, or look through all the resources we have for both KorWeb and Damage Prevention! Must be a KorWeb user to log in.

Contact Sales

Ready to sign up for KorWeb? Want to schedule a demo? Just need someone to reach out with more information? Call  952-368-1911 or email sales@korterra.com. For more info! 

 

Contact Support

KorTerra has built the most knowledgeable and responsive client support team in the damage prevention industry! Contact Support by emailing support@korterra.com or call 952-368-1911.