"Every client and field investigator I’ve trained (300+) has said Incident Manager will take their field investigations to the next level. The ease of use, navigability, structure, design, immediate visibility to real-time damage information including photos/videos, and the iCloud storage are game changers."
VP of Damage Investigations
JNR Adjustment Company
"KorTerra is light years ahead in technology, speed, web-based ticket delivery system, as well as customer service. Leaving our former management system was such a great move for myself and my team. I no longer feel as though I have been left out or forgotten. I appreciate that Sam has called to check in on things and make sure we are satisfied. I like that I can send an email and get a response so quickly. On behalf of the City of Kalamazoo we are very happy!"
City of Kalamazoo
"Between their sales staff, support and even Chris (KorTerra's CEO), these people are driven to meet your needs. This is not BS. They have been the easiest, most supportive group of all vendors I deal with on a daily basis. Their support is without fail. They consistently walk us through even our own mistakes that cause system issues. When KorTerra promises, they deliver, period."
Operator Qualification Plan Administrator
New Mexico Gas Company
"I want to applaud your staff for the outstanding job they have done in supporting Center Point Energy during the implementation of KorWeb. As with any implementation of a new process or program comes the battle of working through all the bugs during the transition and ensuring that everything gets set up correctly and is working properly. The support staff at KorTerra has been very helpful during this process by being available by email and phone and being quick to respond to any issues that needed to be worked out, all with a positive and willing attitude. Your efforts and hard work are greatly appreciated."
SR Operations Development Specialist
"I just wanted to pass along to you the great job KorTerra IT support is doing. Your support staff have gone out of their way to provide excellent service; problem resolution, changes and questions have been handled promptly. The best thing is the attitude of these your staff; they are courteous and a pleasure to work with."
"Please pass my thanks on to your excellent support staff. I deal with several web-based applications and KorWeb support is the best I’ve encountered. Kudos and keep up the good work!"
Chief System Control Operator
City of Fort Smith, AR
"I just wanted to let you know how amazingly great the KorTerra support team is. Whenever I have a question or issue they are always quick to respond and are always extremely friendly and helpful. I can’t say enough good things about the support I get from the entire KorTerra group. Thanks so much for everything!"
DOT Compliance Specialist
"The new version of KorWeb is very user friendly. I love the ticket location on the map, especially the satellite view. Keep up the good work."
USCarrier ( Light Wave LLC )
"Over the past year we have talked to many members of the support staff regarding our industry’s constant growth and changing needs. We found that the KorTerra User Conference informed us of many new features and enhancements that would enable our company to stay competitive as well as cost effective. That opportunity to discuss the software with other users proved to be extremely beneficial. With this information, we were comfortable and excited to move forward with the update to KorTerra Software.
We feel as though it is important to do business with a company that has experience and knowledge in the utility industry. We look forward to continuing business with KorTerra. We are continually reassured that our decision to do business with KorTerra was critical in staying competitive in our industry. We would like to take the opportunity to thank you and your staff for your continued commitment to our company."
Amanda Haney and Melissa Adams
United Locating Services
"What matters most is how you are treated as a customer. KorTerra has the best service and support of any company out there, they also just happen to have the best software too!
Having worked with your team, I am confident of your commitment to our success. While your software continues to be an integral part of our success in the day-to-day operations of our company, it is your people that have made the difference.
I would like to commend the KorTerra team for their readiness to provide support and their willingness to help provide solutions to the new challenges that face us in our quest to provide a more cost effective damage prevention program in Arkansas. Additionally, your User's Conference is one of the most productive I've been associated with in my twenty-seven years of experience."
Former Chief Executive Officer
ARKUPS-Arkansas Utility Protection Services
"I would like to inform you, as well as your team, of the pleasure we at Vannguard Utility Partners, Inc. have had in partnering our efforts in underground damage prevention with KorTerra.
Since we opened our doors and especially since expanding our company in multiple states later that same year, the KorTerra team has been invaluable to us. Being in the utility service industry for over 20 years, I have seen about every ticket management program there is, and I strongly feel that your company has built the "Rolls Royce" of the industry.
But as every "Rolls Royce" needs servicing on occasion, this is where your wonderful team really excels. The commitment to quality and customer service at KorTerra is second to none. Vannguard was formed and is committed to those ideals and is greatly appreciative that you are as well."
Former Chief Executive Officer
Vannguard Utility Partners, Inc.
"The KorTerra planning and technical staff were great to work with. Their knowledge of the system and well defined implementation plan made our installation of KorTerra quick, easy and with little disruption to the scheduling team.
The KorTerra Mobile pilot was very successful - the efficiencies gained are significant. Our locators start their day from home and tickets are processed real-time throughout the day. We hope to add more mobile units in the future.
KorTerra allows us to be creative. We have built an interface with our CIS system that applies all mapping information automatically to the ticket."
"I have found the KorWeb system to be a very useful system for when I am on call and receive an emergency line locate. I can quickly look it up on my computer at home and take care of it without having to take time to come to the shop. The ease and friendliness of the system is also a very nice touch."
Ada County Highway District
"Georgia Power and KorTerra have enjoyed a very beneficial relationship since we began using your product nearly a decade ago. At the time we were looking for a product to assist us with the new requirement to respond back to our One Call System with a code indicating our response to each ticket, as well as to help us improve our overall efficiency in locating our facilities. Your system has enabled us to meet these objectives and more. It has provided us with tremendous benefits in managing our workload on a daily basis to the point that our locate technicians are typically now always working at least one full day ahead."
Cable Locating and Claims Manager