KorWeb Editions
KorWeb Editions
KorTerra offers KorWeb Ticket Management for utilities, pipelines, locators and municipalities to manage their incoming one call locate tickets. All versions of KorWeb provide ticket receiving, processing, sorting, storing and ticket completion online. By packaging different levels of technology and features in the two KorWeb editions, users are given the ability to select which option best fits their damage prevention processes.
KorWeb: KorWeb is a robust set of ticket management functions used by utilities and locators. The system accommodates multiple locators and multiple geographic areas, all accessing their company data through one KorWeb database. Transferring tickets, sharing ticket information and company-wide reporting are common in this edition.
KorWeb Advanced: KorWeb Advanced provides all the features of KorWeb, plus additional advanced reporting and communications features. KorWeb Advanced is designed for the exporting and analysis of specialized data. This edition may appeal to users who need to collect various damage prevention data and interpret for business intelligence purposes. Advanced reporting also allows management an in depth view of company operations, which may help in decision making, cutting costs and identifying areas of improvement.
| Features | Standard | Advanced | Enterprise |
| Ticket Receiving & Dispatch | |||
| Automated Ticket Dispatching & Routing |
✔ |
✔ |
✔ |
| Map Based Routing | Optional | Optional |
✔ |
| Client Branding |
✔ |
✔ |
|
| Ticket Screening | Optional | Optional | Optional |
| Time Based Routing |
✔ |
✔ |
|
| Ticket Messenger | Optional | Optional | Optional |
| Email Tickets to Users |
✔ |
✔ |
✔ |
| XML FTP & Email Ticket Reception |
✔ |
✔ |
✔ |
| Mobile Capabilities | |||
| KorWeb App | Optional | Optional |
✔ |
| Mobile Client | Optional | Optional | Optional |
| Ticket Monitoring | |||
| My Dashboard |
✔ |
✔ |
✔ |
| System Dashboard |
✔ |
✔ |
|
| Automated Emergency Notification |
✔ |
✔ |
✔ |
| Multi User Ticket Notifications |
✔ |
✔ |
|
| Nightly Ticket Reception Auditing |
✔ |
✔ |
✔ |
| Ticket Audit Trail |
✔ |
✔ |
✔ |
| Ticket Views & Completion | |||
| Attachments | Optional | Optional |
✔ |
| Automated Action Workflows | Optional | Optional | Optional |
| Custom Due Date Indicators |
✔ |
✔ |
|
| Due Date Extension |
✔ |
✔ |
|
| Enhanced Ticket Sort |
✔ |
✔ |
|
| Sketching | Optional | Optional | Optional |
| Positive Response to Excavator (Email) | Optional | Optional |
✔ |
| Positive Response to Excavator (Email + Fax) | Optional | Optional | Optional |
| Positive Response to Excavator (Email + Fax + Voice) | Optional | Optional | Optional |
| Positive Response to Excavator with Attachments | Optional | Optional | Optional |
| Positive Response to One Call Center |
✔ |
✔ |
✔ |
| Automated Positive Response |
✔ |
✔ |
✔ |
| Partial Ticket Completion (Projects) |
✔ |
✔ |
✔ |
| Project Ticket Tracking |
✔ |
✔ |
✔ |
| Configurable Locate Action Codes |
✔ |
✔ |
✔ |
| Standard One Call Ticket Display Format |
✔ |
✔ |
✔ |
| Unified Ticket Display (KorTerra Format) |
✔ |
✔ |
|
| Ticket Type Differentiation (Emergency, Meet, Routine) |
✔ |
✔ |
✔ |
| Ticket Completion Remarks |
✔ |
✔ |
✔ |
| Work Order Entry |
✔ |
✔ |
|
| Work to Begin Indicators |
✔ |
✔ |
✔ |
| Mapping | |||
| Facility Mapping | Optional | Optional |
✔ |
| Map Based Routing | Optional | Optional |
✔ |
| Standard Base Map |
✔ |
✔ |
✔ |
| Enhanced Base Map | Optional |
✔ |
✔ |
| Mapped Dig Box |
✔ |
✔ |
✔ |
| Moveable Dig Marker |
✔ |
✔ |
|
| Map Annotations | Optional | Optional | Optional |
| Searching | |||
| Standard Ticket Search (Dispatch Box) |
✔ |
✔ |
✔ |
| Advanced Ticket Search |
✔ |
✔ |
✔ |
| Search Results Displayed on a Map |
✔ |
✔ |
✔ |
| Reporting & Auditing | |||
| Audit Discrepancy Report |
✔ |
✔ |
✔ |
| One Call Audit Report |
✔ |
✔ |
✔ |
| Detail by Member Code |
✔ |
✔ |
✔ |
| Detail by Operator |
✔ |
✔ |
✔ |
| Detail by Mobile |
✔ |
✔ |
✔ |
| Latest by Member Code |
✔ |
✔ |
✔ |
| KorTerra Billing | Optional | Optional | Optional |
| KorTerra Payroll | Optional | Optional | Optional |
| Summary by Member Code |
✔ |
✔ |
✔ |
| Summary by Operator |
✔ |
✔ |
✔ |
| Summary by Mobile |
✔ |
✔ |
✔ |
| Summary by Month by Member Code |
✔ |
✔ |
|
| Summary by Month by Member Code by Operator |
✔ |
✔ |
|
| Summary by Month by Operator |
✔ |
✔ |
|
| Summary by Month by Mobile |
✔ |
✔ |
|
| Late Tickets by Member Code |
✔ |
✔ |
✔ |
| Late Tickets by Month by Member Code |
✔ |
✔ |
|
| Late Tickets by Month by Mobile |
✔ |
✔ |
|
| Late Tickets by Operator |
✔ |
✔ |
✔ |
| Late Tickets by Mobile |
✔ |
✔ |
✔ |
| Ticket Detail |
✔ |
✔ |
✔ |
| Tickets Received Detail |
✔ |
✔ |
✔ |
| Tickets Received Summary by District |
✔ |
✔ |
✔ |
| Tickets Received Summary by Mobile |
✔ |
✔ |
✔ |
| Tickets Received Summary by City |
✔ |
✔ |
✔ |
| Tickets Received Summary by Priority |
✔ |
✔ |
✔ |
| Custom Reporting Tool ($)* |
✔ |
✔ |
|
| Exportable Reports (Excel & PDF) |
✔ |
✔ |
✔ |
| Quality Assurance Auditing |
✔ |
✔ |
✔ |
| Minimum 6 Years’ Worth of Online Data Storage |
✔ |
✔ |
✔ |
| Business Intelligence | |||
| Attachment Disk Usage Widget |
✔ |
✔ |
|
| Multi-Mobile Ticket Map Widget |
✔ |
✔ |
|
| Multi-Mobile Ticket Radar Map Widget |
✔ |
✔ |
|
| My Completion Types Widget |
✔ |
✔ |
|
| My Open Tickets by Due Date Widget |
✔ |
✔ |
|
| My Team Open Tickets by Due Date Widget |
✔ |
✔ |
|
| My Teams’ Late Ticket Trends Widget |
✔ |
✔ |
|
| My Teams’ Tickets Widget |
✔ |
✔ |
|
| My Tickets Widget |
✔ |
✔ |
✔ |
| Note to Self Widget |
✔ |
✔ |
✔ |
| Open Tickets Widget |
✔ |
✔ |
✔ |
| Open vs. Completed Today Widget |
✔ |
✔ |
|
| Multi-Mobile Ticket Radar Map Widget |
✔ |
✔ |
|
| Phonebook Widget |
✔ |
✔ |
|
| Stopwatch Widget |
✔ |
✔ |
|
| Team Completion Types Widget |
✔ |
✔ |
|
| Team Open vs. Completed Today Widget |
✔ |
✔ |
|
| Ticket Load Balancing Widget |
✔ |
✔ |
|
| Tickets Transmitted in Past Week Widget |
✔ |
✔ |
|
| Weather Widget |
✔ |
✔ |
|
| Reporting & Auditing |
✔ |
✔ |
✔ |
| Public Awareness | |||
| Public Awareness Program | Optional | Optional | Optional |
| System Integration | |||
| Custom Completion Screen | Optional | Optional | Optional |
| Custom System Interface | Optional | Optional | Optional |
| KorWeb Stand Alone Environment | Optional | Optional | Optional |
| Utility to Contractor Interface | Optional | Optional |
✔ |
| Maintenance | |||
| Custom Defined Priorities |
✔ |
✔ |
|
| Defined Region & Districts |
✔ |
✔ |
|
| Region District Security | Optional | Optional |
✔ |
| Phone Book |
✔ |
✔ |
✔ |
| Operator Maintenance |
✔ |
✔ |
|
| Support | |||
| Support for Unlimited Numbers of Users |
✔ |
✔ |
✔ |
| Upgrades & Maintenance |
✔ |
✔ |
✔ |
| Exclusive Access to KorTerra Member Area |
✔ |
✔ |
✔ |
| Online Training Videos |
✔ |
✔ |
✔ |
| Onsite Client Training | Optional | Optional | Optional |
| Virtual Training | Optional | Optional | Optional |
| Data Security | |||
| Data Center Redundancy |
✔ |
✔ |
✔ |
| Data Integrity |
✔ |
✔ |
✔ |
| Network Redundancy |
✔ |
✔ |
✔ |
| Server Redundancy |
✔ |
✔ |
✔ |
| * $ additional fee may be required depending on desired use of feature | |||