New Mexico Gas
December 29, 2009
Chris Stendal, President
18882 Lake Drive East
Chanhassen, MN 55317
It has been ten years since we began using your Automated Dispatch Locating System (ADLS) software. I can remember the day that John Christiansen set foot in my office with an automated solution to our Y2K fears. PNM Electric and Gas began using it on January 1, 2000. Since then, KORTERRA has evolved into a reliable Ticket Management Software we use everyday in 17 locations throughout the State of New Mexico.
Our 2009 year began with the creation of New Mexico Gas Company when the natural gas utility assets and business were purchased from PNM Resources. This business activity required a major duplication effort to be undertaken with our KORTERRA system as well as expanding our use of it. Allow me to explain this effort. Prior to the gas utility purchase, PNM used KORTERRA’s wireless and fully automated services in three metropolitan cities in New Mexico. With the establishment of New Mexico Gas Company, came the opportunity to fully automate the remaining 14 locations throughout the state. This change included purchasing, configuring and testing of approximately 50 new laptops; it also required training all new users for these machines in a 30-day time frame.
We entered into this major change with a fully capable IT Staff, but they knew nothing about KORTERRA. The thought of taking on this challenge with another software supplier would have been daunting. However, having worked with you, Chris, and the KORTERRA staff for the prior ten years gave me every confidence that the change would be done professionally and in an expeditious and flawless manner.
As a matter of fact, the added security of KORTERRA providing us with your “ACE” employee, Eric Chamberlain, on site ensured a smooth transition.
Thanks for your continued support. New Mexico Gas Company couldn’t be happier with your product and your support staff.
New Mexico Gas Company