Utility worker using tablet

KorExcavator Workflow Management

KorExcavator is a workflow management system for excavators which streamlines the submission of locate tickets to a One Call Center in conjunction with assigning work to excavation crews. KorExcavator documents all ticket and excavation information in a single online database, allowing for reporting, analysis and business intelligence. Excavators and their management team can easily submit, update, schedule and match tickets sent to the One Call Center, all within their own workflow management environment. Improve pre-planning, excavation and post-work activities by maintaining constant visibility of your overall operations with KorExcavator.


Product Sheet


Monitor displaying KorExcavator softwareSubmitting and Scheduling Tickets

Tickets can be submitted immediately through KorExcavator or on a scheduled basis. They can also be submitted one at a time or in a large group, depending on your dispatch and submission needs. A locate ticket is inputted into KorExcavator, collecting all necessary excavation information, and then submitted to a One Call Center at the user’s convenience. Once a ticket has been created additional notes can be added, such as the equipment needed at a site, or additional crew members required. The ticket can be partially completed by an individual to save the data, and submitted only after all prior planning and work has been completed.

Excavators also save time and money by submitting only the tickets which are ready to be worked. If all tickets are sent in at once regardless of crew capacity, there may be excavation sites crews cannot reach, and therefore the site’s ticket would need to be updated. By looking at crew availability, fewer ticket updates need to be sent and less contract locator visits are required.

Ticket Indicators 

Tickets are scheduled by a dispatcher based on the excavation crew’s readiness to begin work at a new site. Once the dispatcher selects the proposed submission date, ticket indicators will appear when the ticket is nearing the proposed submission date as well as alert the user when it is past due. A ticket might also have already been submitted while there is still work occurring at the site. The visual indicators will also alert a user when a ticket needs to be updated based on the state’s laws of how long a ticket can be used. If the ticket is nearing expiration, an indicator will appear, informing the user the ticket should be updated. 

Centralized Database Storage and Reporting for Business Intelligence

Collecting and analyzing performance data are critical functions in evaluating the success of an excavation project. KorExcavator provides searching and reporting features which help both excavation crews and management keep track of daily activity as well as plan for the future. In addition, KorExcavator helps enhance operational efficiency and empower informed decision making by providing the data and search tools to engage in business intelligence. Collecting company-wide ticket information stored in KorExcavator helps strategically guide an organization based on data and hard facts. KorExcavator collects and stores all ticket data in one centralized database, allowing for easy access to company-wide analytics such as:

  • How many jobs did a crew perform?
  • What type of work was performed by a crew on a certain day?
  • Which work order was used at a specific job site?
  • How many tickets were submitted in a week/month/year?
  • How many jobs were completed in the last 30 days?
  • What did the job site look like prior to excavation?
  • What is the design of the original job plan?
  • What photo documentation is available for discrepancies?


Photos and other site documentation can be attached to a ticket before and after excavation work has been completed. These attachments can be used for internal reasons, such as audit or claims protection, or used to show a client why work on a site was delayed. Other examples of helpful documentation include:

  • Photos of a proposed dig site prior to excavation
  • Photos demonstrating a site is ready for excavation
  • Photos of an issue at the worksite, explaining a possible delay in work
  • The design of a current job plan
  • Photos of flags or paint marking the location of a utility after a ticket has been located
  • A claims report if a utility damage occurs


KorExcavator provides a map view of excavation site created by the excavator as well as one call notification boundaries drawn by the One Call Center.

How to Use Mapping in KorExcavator:

1. View all planned excavation sites on a map.

Views include tickets which have been submitted and those which are scheduled to be submitted. This view can help dispatchers track which tickets to submit, where they are located and when the ticket will fit into the excavation schedule. One area might be ready for more work, while another area has multiple jobs left to complete. This tool helps balance the workload evenly across multiple crews, ensuring efficiency across the entire organization.

2. View the dig site the excavator drew on a map when submitting a ticket.

KorExcavator stores all tickets submitted, including the maps drawn by excavation crews. Management can review these maps for safety and accuracy, and intervene when needed before an accident or damage would occur.

3. View the One Call Center notification area drawn after a ticket has been submitted.

Ensure the excavation area you submitted is contained within the One Call Center drawn area. Once a ticket is received back from the One Call Center, the submitted ticket versus the received ticket can be compared to verify all information is correct. Do they overlap? Are there any areas missing? This extra step may help identify areas in danger of missed utility marks or errors in map drawing.

Ticket Matching

When a ticket is submitted from KorExcavator, the One Call Center created ticket is sent back to the system and matched to the originating ticket. This allows for ticket comparison, ensuring all details were accurately transcribed. Receiving the ticket back in KorExcavator also indicates the ticket was accepted and produced, allowing the excavator to know when crews should be dispatched to work at a site. This time can vary based on when the ticket was created and utility locate time allotted per state law. Another benefit of receiving the One Call ticket back into KorExcavator is the tracking of when a ticket will expire. Ticket indicators appear when a ticket is nearing expiration, prompting a dispatcher to update the ticket if excavation at the site has not yet been completed.


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