KorWeb Software Suite
KorWeb is a web-based One Call ticket management system created to increase efficiency in locating and ticket processing, while cutting costs by eliminating unnecessary manual processes.
KorWeb is used by contract locators, One Call Centers, utilities, municipalities and pipeline companies to protect underground facilities, prevent service interruptions and allow excavators and homeowners to dig safely.
Below is a listing of the KorWeb’s features, built utilizing KorTerra’s extensive knowledge of the damage prevention industry, and a description of the specific value they will bring to your company. KorTerra also provides a set of additional applications that can be implemented into KorWeb to manage Positive Response, view facility maps, and incorporate a wireless mobile solution.
We have two editions of KorWeb - standard and advanced. Click here to compare the two.
This tool offers you complete peace of mind with control over the receipt and dispatching of tickets, and the positive response to OCC. One Call Center tickets are sent to KorWeb where you can either review tickets to disperse manually, or automatically forward tickets to a contract locator. You maintain full visibility of all tickets, and you have a record of them for any reports you need to run.
KorTerra offers KorWeb Ticket Management for utilities, pipelines, locators and municipalities to manage their incoming one call locate tickets. All versions of KorWeb provide ticket receiving, processing, sorting, storing and ticket completion online. By packaging different levels of technology and features in the two KorWeb editions, users are given the ability to select which option best fits their damage prevention processes.
KorWeb: KorWeb is a robust set of ticket management functions used by utilities and locators. The system accommodates multiple locators and multiple geographic areas, all accessing their company data through one KorWeb database. Transferring tickets, sharing ticket information and company-wide reporting are common in this edition.
KorWeb Advanced: KorWeb Advanced provides all the features of KorWeb, plus additional advanced reporting and communications features. KorWeb Advanced is designed for the exporting and analysis of specialized data. This edition may appeal to users who need to collect various damage prevention data and interpret for business intelligence purposes. Advanced reporting also allows management an in depth view of company operations, which may help in decision making, cutting costs and identifying areas of improvement.
|Ticket Receiving & Dispatch|
|Automated Ticket Dispatching & Routing|
|Map Based Routing||Optional||Optional|
|Time Based Routing|
|Email Tickets to Users|
|XML FTP & Email Ticket Reception|
|Automated Emergency Notification|
|Multi User Ticket Notifications|
|Nightly Ticket Reception Auditing|
|Ticket Audit Trail|
|Ticket Views & Completion|
|Automated Action Workflows||Optional||Optional||Optional|
|Custom Due Date Indicators|
|Due Date Extension|
|Enhanced Ticket Sort|
|Positive Response to Excavator (Email)||Optional||Optional|
|Positive Response to Excavator (Email + Fax)||Optional||Optional||Optional|
|Positive Response to Excavator (Email + Fax + Voice)||Optional||Optional||Optional|
|Positive Response to Excavator with Attachments||Optional||Optional||Optional|
|Positive Response to One Call Center|
|Partial Ticket Completion (Projects)|
|Project Ticket Tracking|
|Configurable Locate Action Codes|
|Standard One Call Ticket Display Format|
|Unified Ticket Display (KorTerra Format)|
|Ticket Type Differentiation (Emergency, Meet, Routine)|
|Ticket Completion Remarks|
|Work Order Entry|
|Work to Begin Indicators|
|Map Based Routing||Optional||Optional|
|Standard Base Map|
|Enhanced Base Map||Optional|
|Mapped Dig Box|
|Moveable Dig Marker|
|Standard Ticket Search (Dispatch Box)|
|Advanced Ticket Search|
|Search Results Displayed on a Map|
|Reporting & Auditing|
|Audit Discrepancy Report|
|One Call Audit Report|
|Detail by Member Code|
|Detail by Operator|
|Detail by Mobile|
|Latest by Member Code|
|Summary by Member Code|
|Summary by Operator|
|Summary by Mobile|
|Summary by Month by Member Code|
|Summary by Month by Member Code by Operator|
|Summary by Month by Operator|
|Summary by Month by Mobile|
|Late Tickets by Member Code|
|Late Tickets by Month by Member Code|
|Late Tickets by Month by Mobile|
|Late Tickets by Operator|
|Late Tickets by Mobile|
|Tickets Received Detail|
|Tickets Received Summary by District|
|Tickets Received Summary by Mobile|
|Tickets Received Summary by City|
|Tickets Received Summary by Priority|
|Custom Reporting Tool|
|Exportable Reports (Excel & PDF)|
|Quality Assurance Auditing|
|Minimum 6 Years’ Worth of Online Data Storage|
|Attachment Disk Usage Widget|
|Multi-Mobile Ticket Map Widget|
|Multi-Mobile Ticket Radar Map Widget|
|My Completion Types Widget|
|My Open Tickets by Due Date Widget|
|My Team Open Tickets by Due Date Widget|
|My Teams’ Late Ticket Trends Widget|
|My Teams’ Tickets Widget|
|My Tickets Widget|
|Note to Self Widget|
|Open Tickets Widget|
|Open vs. Completed Today Widget|
|Multi-Mobile Ticket Radar Map Widget|
|Team Completion Types Widget|
|Team Open vs. Completed Today Widget|
|Ticket Load Balancing Widget|
|Tickets Transmitted in Past Week Widget|
|Reporting & Auditing|
|Public Awareness Program||Optional||Optional||Optional|
|Custom Completion Screen||Optional||Optional||Optional|
|Custom System Interface||Optional||Optional||Optional|
|KorWeb Stand Alone Environment||Optional||Optional||Optional|
|Utility to Contractor Interface||Optional||Optional|
|Custom Defined Priorities|
|Defined Region & Districts|
|Region District Security||Optional||Optional|
|Support for Unlimited Numbers of Users|
|Upgrades & Maintenance|
|Exclusive Access to KorTerra Member Area|
|Online Training Videos|
|Onsite Client Training||Optional||Optional||Optional|
|Data Center Redundancy|
Give field users the advantages of KorWeb from anywhere. Our mobile options give you the ability to complete, organize, and optimize tickets on the go. Stay on task and updated, even when you lose your internet connection.
No wi-fi, no problem. The KorWeb App streamlines ticket processing, enabling users to complete their work on their phones or tablets regardless of an internet connection. The map displays all the user’s tickets, organizing them according to ticket priority, and provides driving directions between locations. The app automatically syncs with the KorWeb software, providing an instant response to new ticket information. The app has a logical flow, making it very intuitive and easy to learn.
KorTerra Windows Mobile Client allows locators to work in any location, with or without a wireless connection. All locate tickets are uploaded onto the mobile device through a wireless internet connection. The mobile device continues to receive updated information, such as new locate tickets, through that wireless connection. Should that connection ever be lost, KorTerra Mobile Client allows the user to keep working as if they were still connected.
New data can continue to be stored by the locator, and is saved in a queue to be sent back to their One Call ticket management system, until a connection is restored. Whenever a wireless internet connection returns, all saved data will be transferred automatically and new data, such as new tickets to locate, will be delivered to the mobile.
Photos, videos, and other documentation are vital pieces of the locate process. Digitally attach any supporting/explanatory evidence to your ticket with KorWeb Attachments. The tool lets you easily record extra notes and capture them for your audit trail. You’ll have a permanent digital record of locate practices without the clutter of excess files.
KorTerra has also created photo Attachment Compression options to save attachment feature users space for more photo, video and document attachments. Click Here to learn more about compressing your attachments.
Provide clarity to your photos and other attachments with the KorWeb Sketching function. These notations can directly improve the damage reporting process and excavator safety. Add text, shapes, arrows, or custom drawings to maps and images stored in the ticket. The marks stay with the ticket and are stored in the Cloud on a file that’s separate from the original attachment. Sketching works on a desktop and any mobile device, so you can upload your sketch at the time of locate or when you return to the office.
Different customers – different completion screens. After completing a locate ticket, the completion screen in a ticket management system allows users to collect information about the locate ticket. Typical ticket completion screens record completion date, completion time, positive response, action code and visit remarks. Using either KorWeb or KorTerra Enterprise, you can customize the completion screen to collect information about your damage prevention process such as public awareness activities or internal company checklists. This additional data helps to meet internal, regulatory, and public outreach activity requirements across your entire organization.
Create a visual approach to your workload and generate cost-saving efficiencies by drawing your own polygons. Automated Ticket Routing and Dispatching is the ultimate tool to efficiently route and dispatch your tickets. It surpasses the traditional method of data-routed tickets with its additional capability of organizing tickets by geography. Map-Based Routing gives users the ability to draw their own polygons on a map to designate where tickets should flow. This provides a routing option that leverages a visual approach to their workload and creates efficiencies that result in costs savings. Reporting and analytics are available for individual and multiple ticket flow areas.
The polygons automate your process for more efficient ticket routing and distinguishes between internal and external locates. You’ll get real-time ticket information for each area, allowing you to quickly update your action plans and protect your facilities. This is a great way for medium to large companies to maintain their boundaries geographically.
Provide crucial asset information to your field technicians. With Facility Mapping, KorTerra can host or we can integrate your company’s GIS map data within the KorWeb interface. Immediately compare your One Call ticket notification area to your underground assets and access the map from any device through a single application. KorWeb also captures data instantaneously, providing real-time information for your screeners and locators. Dispatchers get accurate information to better screen tickets and your locators will see all your facilities as they relate to the One Call Center notification area.
Facility Mapping also has the flexibility to integrate with any GIS platform, like ESRI, to merge all the information you need onto one map.
Streamline your workflow with maps that include your facility data, accessible wherever you are.