KorWeb Software Suite

KorWeb is an 811 ticket management system created to increase efficiency in locating and ticket processing, while cutting costs by eliminating unnecessary manual processes.

KorWeb is used by contract locators, One Call Centers, utilities, municipalities and pipeline companies to protect underground facilities, prevent service interruptions and allow excavators and homeowners to dig safely.

KorWeb PDF

KorWeb Login

KorWeb Features

Below are a few of the features and values your organization can experience with KorWeb. KorTerra also provides a set of additional applications that can be implemented into KorWeb to manage Positive Response, view facility maps, and incorporate a wireless mobile solution.

We have two editions of KorWeb - standard and advanced. Compare both versions. 

Dashboards

My Dashboard and System Dashboard were developed specifically with the user in mind, enhancing individual and operational ticket management. Various interactive widgets are available to customize the user environment which provides users with quick access to active and completed tickets.

Facility Mapping

Provide crucial asset information to your field technicians. With Facility Mapping, we integrate your company’s GIS map data within the KorWeb interface. Immediately compare your One Call ticket notification area to your underground assets and access the map from any device through a single application.

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Enhanced Ticket Screening

Save significant time, minimize labor, and track your process with KorWeb’s Enhanced Ticket Screening capabilities. This sophisticated feature allows you to instantly view the data you need for quick reference: work-queues, widgets, maps, ticket detail, all on a single screen. You can also control how screeners access the queue and track how long it takes them to screen individual tickets. Experience substantial efficiencies by improving your screening outcomes and reducing the volume of tickets that require manual review.

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Automated Ticket Routing and Dispatching

KorWeb can greatly reduce or even eliminate manual processes previously required to route and dispatch utility locate tickets. The system can sort and distribute locate tickets based on predefined rules provided by the KorWeb client. Such rules could include sorting locate tickets by geographic area (e.g. latitude and longitude), township or CDC code. When a locate ticket is received by KorWeb, the system knows who to send it to and automatically dispatches that locate ticket, with no manual processes involved whatsoever.

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KorWeb Editions

KorTerra offers KorWeb Ticket Management for utilities, pipelines, locators and municipalities to manage their incoming one call locate tickets. All versions of KorWeb provide ticket receiving, processing, sorting, storing and ticket completion online. By packaging different levels of technology and features in the two KorWeb editions, users are given the ability to select which option best fits their damage prevention processes.

KorWeb: KorWeb is a robust set of ticket management functions used by utilities and locators. The system accommodates multiple locators and multiple geographic areas, all accessing their company data through one KorWeb database. Transferring tickets, sharing ticket information and company-wide reporting are common in this edition.

KorWeb Advanced: KorWeb Advanced provides all the features of KorWeb, plus additional advanced reporting and communications features. KorWeb Advanced is designed for the exporting and analysis of specialized data. This edition may appeal to users who need to collect various damage prevention data and interpret for business intelligence purposes. Advanced reporting also allows management an in depth view of company operations, which may help in decision making, cutting costs and identifying areas of improvement.

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KorWeb Mobile Suite

Give field users the advantages of KorWeb from anywhere. Our mobile options give you the ability to complete, organize, and optimize tickets on the go. Stay on task and updated, even when you lose your internet connection.

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No wi-fi, no problem. The KorWeb App streamlines ticket processing, enabling users to complete their work on their phones or tablets regardless of an internet connection. The map displays all the user’s tickets, organizing them according to ticket priority, and provides driving directions between locations. The app automatically syncs with the KorWeb software, providing an instant response to new ticket information. The app has a logical flow, making it very intuitive and easy to learn.

Features:

• Manage tickets while in the field
• Eliminate extended travel times with map view
• Submit Positive Response from place of locate
• Attach photos, videos, and other documentation to tickets directly from mobile device

Benefits:

• Provides real-time data for all the maps integrated on the platform
• Displays all of the asset and location information you need on one map—no switching back and forth between screens
• Includes functioning address zoom, latitude/longitude zoom, and measuring tool
• Identifies how the One Call notification area relates to your underground assets
• Annotate your mapping with notes and features to increase screening and locating efficiency

Windows Mobile Client

KorTerra Windows Mobile Client allows locators to work in any location, with or without a wireless connection. All locate tickets are uploaded onto the mobile device through a wireless internet connection. The mobile device continues to receive updated information, such as new locate tickets, through that wireless connection. Should that connection ever be lost, KorTerra Mobile Client allows the user to keep working as if they were still connected.

Features:

• Locate without a live internet connection
• Sort tickets in locate order 
• View tickets & maps in the field
• Audio alert for emergency ticket

Attachments

Photos, videos, and other documentation are vital pieces of the locate process. Digitally attach any supporting/explanatory evidence to your ticket with KorWeb Attachments. The tool lets you easily record extra notes and capture them for your audit trail. You’ll have a permanent digital record of locate practices without the clutter of excess files.

Product Sheet

Features:

• Photo, video, and document attachment
• Ticket/locate association
• Mobile capabilities

Benefits:

• Improved locate/ticket integrity
• Elimination of physical documents
• Improved damage claims process
• Real time uploads

Reducing the Size of Your Images

KorTerra has also created photo Attachment Compression options to save attachment feature users space for more photo, video and document attachments. Learn more about compressing your attachments.

Sketching

Provide clarity to your photos and other attachments with the KorWeb Sketching function. These notations can directly improve the damage reporting process and excavator safety. Add text, shapes, arrows, or custom drawings to maps and images stored in the ticket. The marks stay with the ticket and are stored in the Cloud on a file that’s separate from the original attachment.  Sketching works on a desktop and any mobile device, so you can upload your sketch at the time of locate or when you return to the office.

Product Sheet

Features:

• Draw, highlight or add text to further customize pictures & maps
• Attach a "sketched" photo directly to the ticket on your mobile device
• Store sketches as attachments, eliminating paper documentation
• Adds visual information to improve safety & damage processes

Custom Completion Screen

Different customers – different completion screens. After completing a locate ticket, the completion screen in a ticket management system allows users to collect information about the locate ticket. Typical ticket completion screens record completion date, completion time, positive response, action code and visit remarks. Using either KorWeb or KorTerra Enterprise, you can customize the completion screen to collect information about your damage prevention process such as public awareness activities or internal company checklists. This additional data helps to meet internal, regulatory, and public outreach activity requirements across your entire organization.

Features:

• Collects data specific to your damage prevention process
• Requires data collection and validates input
• Unlimited number of fields and values you can add
• Flexible reporting

Automated Ticket Routing and Dispatching

Create a visual approach to your workload and generate cost-saving efficiencies by drawing your own polygons. Automated Ticket Routing and Dispatching is the ultimate tool to efficiently route and dispatch your tickets. It surpasses the traditional method of data-routed tickets with its additional capability of organizing tickets by geography. Map-Based Routing gives users the ability to draw their own polygons on a map to designate where tickets should flow. This provides a routing option that leverages a visual approach to their workload and creates efficiencies that result in costs savings. Reporting and analytics are available for individual and multiple ticket flow areas.

The polygons automate your process for more efficient ticket routing and distinguishes between internal and external locates. You’ll get real-time ticket information for each area, allowing you to quickly update your action plans and protect your facilities. This is a great way for medium to large companies to maintain their boundaries geographically.

Product Sheet

Features:

• Intuitive map-based interface
• Ability to upload existing shapefiles with ticket flow areas into KorWeb
• Auto-route tickets to the best mobile
• Define separate locate areas for multiple locators
• Analyze statistics per ticket flow area (e.g. number of marked vs. cleared locates)

Benefits:

• Improve efficiency by automatically routing tickets to the best mobile in the field
• Minimize manual ticket dispatching
• Receive real-time ticket information for each polygon to quickly update your action plans
• Protect high profile facilities
• Numerous options for reporting and analytics maximize your ability to balance workload quickly and easily

Facility Mapping

Provide crucial asset information to your field technicians. With Facility Mapping, KorTerra can host or we can integrate your company’s GIS map data within the KorWeb interface. Immediately compare your One Call ticket notification area to your underground assets and access the map from any device through a single application. KorWeb also captures data instantaneously, providing real-time information for your screeners and locators. Dispatchers get accurate information to better screen tickets and your locators will see all your facilities as they relate to the One Call Center notification area. Facility Mapping also has the flexibility to integrate with any GIS platform, like ESRI, to merge all the information you need onto one map.

Product Sheet

Features:

• Shapefiles/Web Map Service (WMS)
• View attribute data
• Map annotations
• Zoom to address and latitude/longitude
• GPS integration to show locator location

Benefits:

• Provides real-time data for all the maps integrated on the platform
• Displays all of the asset and location information you need on one screen
• Includes functioning address zoom, latitude/longitude zoom, and measuring tool
• Identifies how the One Call notification area relates to your underground assets
• Allows annotations, globally visible to the customer as a separate layer, that increase screening and locating efficiency
• Offers tools to identify facility attributes through the mapping view and can link back to the GIS platform to view additional facility data

Streamline your workflow with maps that include your facility data, accessible wherever you are.