KorWeb Software Suite

KorWeb is a web-based One Call ticket management system created to increase efficiency in locating and ticket processing, while cutting costs by eliminating unnecessary manual processes.

KorWeb is used by contract locators, One Call Centers, utilities, municipalities and pipeline companies to protect underground facilities, prevent service interruptions and allow excavators and homeowners to dig safely.

KorWeb PDF

KorWeb Login

KorWeb Features

Below is a listing of the KorWeb’s features, built utilizing KorTerra’s extensive knowledge of the damage prevention industry, and a description of the specific value they will bring to your company. KorTerra also provides a set of additional applications that can be implemented into KorWeb to manage Positive Response, view facility maps, and incorporate a wireless mobile solution.

We have two editions of KorWeb - standard and advanced. Click here to compare the two. 

Dashboards

My Dashboard and System Dashboard were developed specifically with the user in mind, enhancing individual and operational ticket management. Various interactive widgets are available to customize the user environment which provides users with quick access to active and completed tickets.

Facility Mapping

Provide crucial asset information to your field technicians. With Facility Mapping, we integrate your company’s GIS map data within the KorWeb interface. Immediately compare your One Call ticket notification area to your underground assets and access the map from any device through a single application.

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Enhanced Ticket Screening

Save significant time, minimize labor, and track your process with KorWeb’s Enhanced Ticket Screening capabilities. This sophisticated feature allows you to instantly view the data you need for quick reference: work-queues, widgets, maps, ticket detail, all on a single screen. You can also control how screeners access the queue and track how long it takes them to screen individual tickets. Experience substantial efficiencies by improving your screening outcomes and reducing the volume of tickets that require manual review.

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Automated Ticket Routing and Dispatching

KorWeb can greatly reduce or even eliminate manual processes previously required to route and dispatch utility locate tickets. The system can sort and distribute locate tickets based on predefined rules provided by the KorWeb client. Such rules could include sorting locate tickets by geographic area (e.g. latitude and longitude), township or CDC code. When a locate ticket is received by KorWeb, the system knows who to send it to and automatically dispatches that locate ticket, with no manual processes involved whatsoever.

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Attachments

Enhance your audit trail with photographs and other documentation you can upload from any device and keep attached to your ticket forever.

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Automated Action Workflows

Trigger various actions like sending emails and texts or placing web service calls to create work orders in other systems. Based on information your locator provides, KorWeb will automatically perform any of these actions you have configured. Our users find this is especially powerful when coupled with our Custom Completion Screens, allowing you to gather, track and report on company-specific information in the field.

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Custom Completion Screen

Customize your completion screen to collect information specific to your damage prevention processes, ensuring all internal, regulatory, and public outreach activities are recorded. By gathering specific locate data, all actions taken in the field can be tracked and reported on for internal and compliance purposes.

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Region District Security

Region District Security provides your organization with the security you need to restrict access and visibility across both your office and field personnel.

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Reporting

Reporting and advanced reporting catapult your business capabilities beyond ticket efficiency. Customized reporting gives you the tools to improve your decision-making and optimize performance.

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Response Management

Automatically send a Positive Response to One Call Center, the excavator, or both. Have instant access to all the Positive Response messages you’ve sent, and conduct reporting on failed responses. Eliminate steps in sending and clearing tickets.

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Search Results Displayed on a Map

View current or historic ticket locations on a customizable map to optimize workload balance and create efficiency for locator routes.

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Sketching

Clarify the content in your images and other audit trail documentation with additional notes, shapes, arrows, or free-hand drawings. This tool works from your desktop or mobile device.

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Utility to Contractor Locator Interface

This tool offers you complete peace of mind with control over the receipt and dispatching of tickets, and the positive response to OCC. One Call Center tickets are sent to KorWeb where you can either review tickets to disperse manually, or automatically forward tickets to a contract locator. You maintain full visibility of all tickets, and you have a record of them for any reports you need to run.

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KorWeb Editions

KorTerra offers KorWeb Ticket Management for utilities, pipelines, locators and municipalities to manage their incoming one call locate tickets. All versions of KorWeb provide ticket receiving, processing, sorting, storing and ticket completion online. By packaging different levels of technology and features in the two KorWeb editions, users are given the ability to select which option best fits their damage prevention processes.

KorWeb: KorWeb is a robust set of ticket management functions used by utilities and locators. The system accommodates multiple locators and multiple geographic areas, all accessing their company data through one KorWeb database. Transferring tickets, sharing ticket information and company-wide reporting are common in this edition.

KorWeb Advanced: KorWeb Advanced provides all the features of KorWeb, plus additional advanced reporting and communications features. KorWeb Advanced is designed for the exporting and analysis of specialized data. This edition may appeal to users who need to collect various damage prevention data and interpret for business intelligence purposes. Advanced reporting also allows management an in depth view of company operations, which may help in decision making, cutting costs and identifying areas of improvement.

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Features	Standard	Advanced	Enterprise
Ticket Receiving & Dispatch
Automated Ticket Dispatching & Routing
Map Based Routing	Optional	Optional
Client Branding
Ticket Screening	Optional	Optional	Optional
Time Based Routing
Ticket Messenger	Optional	Optional	Optional
Email Tickets to Users
XML FTP & Email Ticket Reception
Mobile Capabilities
KorWeb App	Optional	Optional
Mobile Client	Optional	Optional	Optional
Ticket Monitoring
My Dashboard
System Dashboard
Automated Emergency Notification
Multi User Ticket Notifications
Nightly Ticket Reception Auditing
Ticket Audit Trail
Ticket Views & Completion
Attachments	Optional	Optional
Automated Action Workflows	Optional	Optional	Optional
Custom Due Date Indicators
Due Date Extension
Enhanced Ticket Sort
Sketching	Optional	Optional	Optional
Positive Response to Excavator (Email)	Optional	Optional
Positive Response to Excavator (Email + Fax)	Optional	Optional	Optional
Positive Response to Excavator (Email + Fax + Voice)	Optional	Optional	Optional
Positive Response to Excavator with Attachments	Optional	Optional	Optional
Positive Response to One Call Center
Response Management
Partial Ticket Completion (Projects)
Project Ticket Tracking
Configurable Locate Action Codes
Standard One Call Ticket Display Format
Unified Ticket Display (KorTerra Format)
Ticket Type Differentiation (Emergency, Meet, Routine)
Ticket Completion Remarks
Work Order Entry
Work to Begin Indicators
Mapping
Facility Mapping	Optional	Optional
Map Based Routing	Optional	Optional
Standard Base Map
Enhanced Base Map	Optional
Mapped Dig Box
Moveable Dig Marker
Map Annotations	Optional	Optional	Optional
Searching
Standard Ticket Search (Dispatch Box)
Advanced Ticket Search
Search Results Displayed on a Map
Reporting & Auditing
Audit Discrepancy Report
One Call Audit Report
Detail by Member Code
Detail by Operator
Detail by Mobile
Latest by Member Code
KorTerra Billing	Optional	Optional	Optional
KorTerra Payroll	Optional	Optional	Optional
Summary by Member Code
Summary by Operator
Summary by Mobile
Summary by Month by Member Code
Summary by Month by Member Code by Operator
Summary by Month by Operator
Summary by Month by Mobile
Late Tickets by Member Code
Late Tickets by Month by Member Code
Late Tickets by Month by Mobile
Late Tickets by Operator
Late Tickets by Mobile
Ticket Detail
Tickets Received Detail
Tickets Received Summary by District
Tickets Received Summary by Mobile
Tickets Received Summary by City
Tickets Received Summary by Priority
Custom Reporting Tool
Exportable Reports (Excel & PDF)
Quality Assurance Auditing
Minimum 6 Years’ Worth of Online Data Storage
Business Intelligence
Map Analysis	Optional	Optional	Optional
Attachment Disk Usage Widget
Multi-Mobile Ticket Map Widget
Multi-Mobile Ticket Radar Map Widget
My Completion Types Widget
My Open Tickets by Due Date Widget
My Team Open Tickets by Due Date Widget
My Teams’ Late Ticket Trends Widget
My Teams’ Tickets Widget
My Tickets Widget
Note to Self Widget
Open Tickets Widget
Open vs. Completed Today Widget
Multi-Mobile Ticket Radar Map Widget
Phonebook Widget
Stopwatch Widget
Team Completion Types Widget
Team Open vs. Completed Today Widget
Ticket Load Balancing Widget
Tickets Transmitted in Past Week Widget
Weather Widget
Reporting & Auditing
Public Awareness
Public Awareness Program	Optional	Optional	Optional
System Integration
Custom Completion Screen	Optional	Optional	Optional
Custom System Interface	Optional	Optional	Optional
KorWeb Stand Alone Environment	Optional	Optional	Optional
Utility to Contractor Interface	Optional	Optional
Maintenance
Custom Defined Priorities
Defined Region & Districts
Region District Security	Optional	Optional
Phone Book
Operator Maintenance
Support
Support for Unlimited Numbers of Users
Upgrades & Maintenance
Exclusive Access to KorTerra Member Area
Online Training Videos
Onsite Client Training	Optional	Optional	Optional
Virtual Training	Optional	Optional	Optional
Data Security
Data Center Redundancy
Data Integrity
Network Redundancy
Server Redundancy

KorWeb Mobile Suite

Give field users the advantages of KorWeb from anywhere. Our mobile options give you the ability to complete, organize, and optimize tickets on the go. Stay on task and updated, even when you lose your internet connection.

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KorWeb App

No wi-fi, no problem. The KorWeb App streamlines ticket processing, enabling users to complete their work on their phones or tablets regardless of an internet connection. The map displays all the user’s tickets, organizing them according to ticket priority, and provides driving directions between locations. The app automatically syncs with the KorWeb software, providing an instant response to new ticket information. The app has a logical flow, making it very intuitive and easy to learn.

Features:

• Manage tickets while in the field
• Eliminate extended travel times with map view
• Submit Positive Response from place of locate
• Attach photos, videos, and other documentation to tickets directly from mobile device

Benefits:

• Provides real-time data for all the maps integrated on the platform
• Displays all of the asset and location information you need on one map—no switching back and forth between screens
• Includes functioning address zoom, latitude/longitude zoom, and measuring tool
• Identifies how the One Call notification area relates to your underground assets
• Annotate your mapping with notes and features to increase screening and locating efficiency

Windows Mobile Client

KorTerra Windows Mobile Client allows locators to work in any location, with or without a wireless connection. All locate tickets are uploaded onto the mobile device through a wireless internet connection. The mobile device continues to receive updated information, such as new locate tickets, through that wireless connection. Should that connection ever be lost, KorTerra Mobile Client allows the user to keep working as if they were still connected.

New data can continue to be stored by the locator, and is saved in a queue to be sent back to their One Call ticket management system, until a connection is restored. Whenever a wireless internet connection returns, all saved data will be transferred automatically and new data, such as new tickets to locate, will be delivered to the mobile.

Features:

• Locate without a live internet connection
• Sort tickets in locate order 
• View tickets & maps in the field
• Audio alert for emergency ticket

Attachments

Photos, videos, and other documentation are vital pieces of the locate process. Digitally attach any supporting/explanatory evidence to your ticket with KorWeb Attachments. The tool lets you easily record extra notes and capture them for your audit trail. You’ll have a permanent digital record of locate practices without the clutter of excess files.

Product Sheet

Features:

• Photo, video, and document attachment
• Ticket/locate association
• Mobile capabilities

Benefits:

• Improved locate/ticket integrity
• Elimination of physical documents
• Improved damage claims process
• Real time uploads

Reducing the Size of Your Images

KorTerra has also created photo Attachment Compression options to save attachment feature users space for more photo, video and document attachments. Click Here to learn more about compressing your attachments.

Sketching

Provide clarity to your photos and other attachments with the KorWeb Sketching function. These notations can directly improve the damage reporting process and excavator safety. Add text, shapes, arrows, or custom drawings to maps and images stored in the ticket. The marks stay with the ticket and are stored in the Cloud on a file that’s separate from the original attachment.  Sketching works on a desktop and any mobile device, so you can upload your sketch at the time of locate or when you return to the office.

Product Sheet

Features:

• Draw, highlight or add text to further customize pictures & maps
• Attach a "sketched" photo directly to the ticket on your mobile device
• Store sketches as attachments, eliminating paper documentation
• Adds visual information to improve safety & damage processes

Custom Completion Screen

Different customers – different completion screens. After completing a locate ticket, the completion screen in a ticket management system allows users to collect information about the locate ticket. Typical ticket completion screens record completion date, completion time, positive response, action code and visit remarks. Using either KorWeb or KorTerra Enterprise, you can customize the completion screen to collect information about your damage prevention process such as public awareness activities or internal company checklists. This additional data helps to meet internal, regulatory, and public outreach activity requirements across your entire organization.

Features:

• Collects data specific to your damage prevention process
• Requires data collection and validates input
• Unlimited number of fields and values you can add
• Flexible reporting

Automated Ticket Routing and Dispatching

Create a visual approach to your workload and generate cost-saving efficiencies by drawing your own polygons. Automated Ticket Routing and Dispatching is the ultimate tool to efficiently route and dispatch your tickets. It surpasses the traditional method of data-routed tickets with its additional capability of organizing tickets by geography. Map-Based Routing gives users the ability to draw their own polygons on a map to designate where tickets should flow. This provides a routing option that leverages a visual approach to their workload and creates efficiencies that result in costs savings. Reporting and analytics are available for individual and multiple ticket flow areas.

The polygons automate your process for more efficient ticket routing and distinguishes between internal and external locates. You’ll get real-time ticket information for each area, allowing you to quickly update your action plans and protect your facilities. This is a great way for medium to large companies to maintain their boundaries geographically.

Product Sheet

• Intuitive map-based interface
• Ability to upload existing shapefiles with ticket flow areas into KorWeb
• Auto-route tickets to the best mobile
• Define separate locate areas for multiple locators
• Analyze statistics per ticket flow area (e.g. number of marked vs. cleared locates)

Benefits:

• Improve efficiency by automatically routing tickets to the best mobile in the field
• Minimize manual ticket dispatching
• Receive real-time ticket information for each polygon to quickly update your action plans
• Protect high profile facilities 
• Numerous options for reporting and analytics maximize your ability to balance workload quickly and easily

Facility Mapping

Provide crucial asset information to your field technicians. With Facility Mapping, KorTerra can host or we can integrate your company’s GIS map data within the KorWeb interface. Immediately compare your One Call ticket notification area to your underground assets and access the map from any device through a single application. KorWeb also captures data instantaneously, providing real-time information for your screeners and locators. Dispatchers get accurate information to better screen tickets and your locators will see all your facilities as they relate to the One Call Center notification area.

Product Sheet

Facility Mapping also has the flexibility to integrate with any GIS platform, like ESRI, to merge all the information you need onto one map.

Features:

• Shapefiles/Web Map Service (WMS)
• View attribute data
• Map annotations
• Zoom to address and latitude/longitude
• GPS integration to show locator location

Benefits:

• Provides real-time data for all the maps integrated on the platform
• Displays all of the asset and location information you need on one
• Includes functioning address zoom, latitude/longitude zoom, and measuring tool
• Identifies how the One Call notification area relates to your underground assets
• Allows annotations, globally visible to the customer as a separate layer, that increase screening and locating efficiency
• Offers tools to identify facility attributes through the mapping view and can link back to the GIS platform to view additional facility data

Streamline your workflow with maps that include your facility data, accessible wherever you are.