We were the first in our area to implement a cloud-based ticket management system. KorTerra has resulted in time and cost savings as well as simplification of processes. We like that we can grow into the program as the Village gets bigger and demands change.

Our processes have changed a great deal since implementation; leveraging KorTerra and certain enhancements has resulted in a very impressive YTD team average of 80 tickets screened per hour.

KorTerra’s software fulfills the varied needs of our distinct regions because it is so customizable and configurable. Both the KorTerra mobile app and desktop version are approachable and well-thought-out, and I can’t say enough about KorTerra’s customer support.

We met with a large public utility organization and they spoke very highly of KorTerra. We had the opportunity to observe the way they utilize KorTerra and a variety of the features offered; it sold itself based on how comprehensive and user friendly it was.

KorTerra has made my job tremendously easier; I can’t imagine being in my line of work without it. I wouldn’t even want to attempt to use anything else!

This is the only software we use that I would fight tooth and nail not to lose. Thanks to KorTerra, we have complete confidence that all of our tickets are being handled and handled on time. In an industry where you only have 48 hours to respond, you can’t afford any down time.

I’ve always been a firm believer that if you can’t measure it, you can’t improve it. The automation and reporting capabilities we’ve gained since implementation have already provided tremendous value to our organization.