Key Metrics Every Damage Prevention Professional Should Track for Growth and Success 

Successful damage prevention means staying ahead of the curve with technology and going beyond standard diligent work in the field. It demands a comprehensive understanding of your operations, constant refinement of strategies, and data-driven decision-making. Tracking specific data metrics and Key Performance Indicators (KPIs) can help to drive growth and make strategic decisions. Some of which include: 

1. Ticket Volume and Turnaround Time 

Tracking the number of incoming 811 locate tickets and the time it takes to process and close them is fundamental. A high volume of tickets with fast turnaround indicates efficient operations, while prolonged processing times and/or late locate fines may hint at areas that require improvement. Data analytics tools like the ones that KorTerra offers, give real-time insights into ticket trends and processing times, enabling you to optimize resource allocation and streamline workflows. 

2. Ticket Accuracy 

The accuracy of ticket information is critical to preventing damages. By monitoring the frequency of inaccurate or incomplete locate requests, you can identify training needs or communication gaps. Tracking and analyzing ticket accuracy rates allows you to address issues promptly and enhance your team’s performance. 

3. Locator Productivity 

Efficient locators are essential for minimizing downtime and preventing costly accidents. Tracking metrics such as the number of locates completed per day and the accuracy of markings can provide insights into individual and team performance. Visibility into locator productivity optimizes routes and schedules for improved efficiency. 

4. Damage Incidents and Patterns 

Monitoring damage incidents over time allows you to identify recurring patterns, common causes, and high-risk areas. This data empowers you to develop targeted prevention strategies and allocate resources effectively.  

5. Compliance and Audit Trail 

Maintaining compliance with regulations is crucial for any underground asset owner. Tracking adherence to industry standards and keeping a comprehensive audit trail of activities helps ensure that you are meeting legal requirements. Some tools, like KorTerra’s, offer robust reporting capabilities to assist you in demonstrating compliance and addressing any potential issues. 

6. Resource Utilization and Costs 

Efficient allocation of resources is essential for maintaining profitability. By tracking the utilization of equipment, labor, and materials, you can identify opportunities to optimize operations and reduce costs. Insights into resource allocation and expenditure help make informed decisions to enhance the bottom line. 

In today’s data-driven landscape, harnessing the power of analytics is no longer optional—it’s a necessity for sustained growth and success. KorTerra’s advanced data analytics tools offer a comprehensive solution for tracking and analyzing key metrics, empowering underground asset owners to make strategic decisions that drive efficiency, prevent damages, and foster business growth. 

Explore KorTerra’s data reporting and dashboarding tools today and unlock the potential of your damage prevention operations. With the right insights at your fingertips, the path to growth and success has never been clearer. 

About KorTerra, Inc.

KorTerra is the leading provider of damage prevention software, protecting billions of dollars in underground infrastructure. For over 30 years, the leading stakeholders in gas distribution, pipeline operation, telecommunications, electric distribution, contract locating, and city, county, and state governments have trusted KorTerra as their damage prevention solution. KorTerra helps mitigate risk and ensure the safety of field personnel by providing secure software platforms for processing 811 locate tickets, tracking and reporting asset damages, meeting regulatory compliance, and more. Explore additional solutions at and follow KorTerra on LinkedIn.

Media Contact:
Paige Nygaard – KorTerra, Inc.